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Managing Reputational Risk

By: Grant Bather
  • Summary

  • If your business was hit by a crisis, would you know what to do? If you were hacked and your customer data stolen? If a member of the executive team was accused of a serious crime? If a vocal section of your customer base called for a boycott? Would you have plans and procedures in place to deal with these issues? My name is Grant Bather and I help organisations plan and prepare for issues negatively impacting their reputation. Join me in this series of podcasts as I look at the key components of a crisis management programme and look back at how organisations large and small have managed – and mis-managed – issues affecting their reputation under the media spotlight.
    Copyright 2024 Grant Bather
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Episodes
  • Managing Reputational Risk: The issue of accessibility
    Feb 29 2024

    Joining host Grant Bather is BBC journalist and campaigner Johny Cassidy.

    During the conversation, Grant and Johny discuss the important issue of accessibility – what

    accessibility truly means and how organisations can embrace accessibility.

    The episode also highlights the steps organisations should – and shouldn’t – take to be more

    accessible, and how embracing accessibility can help businesses reach new audiences.

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    31 mins
  • Managing Reputational Risk: Internal Comms considerations
    Nov 21 2023

    Hosted by Grant Bather, alongside Nick Seymour, Editorial Director at Rostrum, the latest episode focuses on the internal comms pressures and processes around navigating a negative reputational event.

    Throughout the conversation Nick and Grant turn to the importance of a plan and the need to engage with all stakeholders with a clear consistent message and approach. They also look at different content avenues during a crisis, including emails, podcasts, social media posts and more.

    The episode brings to light the importance of vigilance and training in maintaining a clear narrative around crises and negative reputational events.

    Grant Bather, Director of Reputation at Rostrum said: “Internal communications is a key function for many organisations, but in a crisis can be overlooked. In this episode we look to shape the narrative, promoting an internal comms function that is trained and ready should a crisis hit. We hope that this episode helps to guide organisations as they tackle their crisis communications strategy.”

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    27 mins
  • Managing Reputational Risk: proactive crisis management
    Oct 12 2023

    In the latest episode, host Grant Bather, is joined by guest Nathan Miller, CEO OF US-based MillerInk.

    During the discussion, Grant and Nathan talk about the importance of embracing proactivity during a crisis, mastering media relations and using the correct tone and language with all audiences.

    The conversation also examines the challenges of accidental spokespeople and the importance of keeping a tight rein on who speaks to the media, as well as how to articulate key messages.

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    34 mins

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