• Defining Hospitality

  • By: Dan Ryan
  • Podcast
Defining Hospitality By cover art

Defining Hospitality

By: Dan Ryan
Listen for free

  • Summary

  • Welcome to Defining Hospitality, the podcast focused on highlighting the most influential figures in the hospitality industry. In each episode we provide 1 on 1, in depth interviews with experts in the industry to learn what hospitality means to them. We feature expert advice on working in the industry, behind the scenes looks at some of your favorite brands, and in depth explorations of unique hospitality projects. Defining Hospitality is hosted by Founder and CEO of Agency 967, Dan Ryan. With over 30 years of experience in hospitality, Dan brings his expertise and passion to each episode as he delves into the latest trends and challenges facing the industry. Episodes are released every week on Wednesday mornings. To listen to episodes, visit https://www.defininghospitality.live/ or subscribe to Defining Hospitality wherever you get your podcasts.
    Copyright 2021 All rights reserved.
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Episodes
  • Detox, Destress, And Discover - Leon Emmett - Defining Hospitality - Episode # 151

    Detox, Destress, And Discover - Leon Emmett - Defining Hospitality - Episode # 151
    Apr 25 2024

    This week’s guest helps people detox, destress, and discover while surrounded by nature. Through meditation, breathwork, yoga, workshops, and more, he creates an environment of rejuvenation. Joining the show this week is Founder of Onze Retreats, Leon Emmett!


    Leon dials in from the Jungle to join Host Dan Ryan on a journey of hospitality and self reflection. Leon shares the importance of motivating others through action, the need to trust the process, and why everyone should spend time outside of their comfort zone.

    Takeaways:

    • The deepest feeling of hospitality can be felt when you are in someone’s family home. When someone opens their home to you, they are opening their heart to you and showing warmth and unconditional love.
    • Healing retreats allow people an opportunity for more than just a relaxing day of yoga and meditation. Creating a welcoming space allows for guests to self reflect and realize their own potential for growth.
    • Despite motivational words, many people need to make the decision to change of their own volition. Rather than merely provide motivation, living your values and inspiring others through your own actions can help them take the next step.
    • Hospitality attracts people from all walks of life, and having services to reflect that is important. Having a written list or experience portfolio allows guests to customize their ideal retreat.
    • As life ebbs and flows, it’s important to trust the process. As there are highs and lows, observe what is happening and choose to be in the middle. Making the best of your situation helps keep you grounded.
    • It’s only when you’re out of your comfort zone when you start to experience what’s possible. Through guidance, you can try new experiences and open yourself up to vulnerability, paving the way for improvement.


    Quote of the Show:

    • “Where do we spend most of our time and how much of our time do we spend on the periphery of our comfort zone?” - Leon Emmett

    Links:


    • Instagram: https://www.instagram.com/onzeretreats/
    • Instagram: https://www.instagram.com/leon_emmett/


    Shout Outs:

    • 16:05 - Dan Brulé: https://breathmastery.com/
    • 18:56 - Wim Hof: https://www.wimhofmethod.com/

    Ways to Tune In:

    • Spotify: https://open.spotify.com/show/0A2XOJvb6mGqEPYJ5bilPX
    • Apple Podcasts: https://podcasts.apple.com/us/podcast/defining-hospitality-podcast/id1573596386
    • Google Podcasts: https://podcasts.google.com/feed/aHR0cHM6Ly93d3cuZGVmaW5pbmdob3NwaXRhbGl0eS5saXZlL2ZlZWQueG1s

    Amazon Music: ​​https://music.amazon.com/podcasts/8c904932-90fa-41c3-813e-1cb8f3c42419
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    50 mins
  • Defining Modern Luxury - Roy Kim - Defining Hospitality - Episode #150

    Defining Modern Luxury - Roy Kim - Defining Hospitality - Episode #150
    Apr 17 2024
    If you’ve ever gazed across the New York City skyline, you’ve likely admired the work of this week’s guest. His work has defined modern luxury apartments. Please welcome to the show, Chief Design Officer at Extell, Roy Kim!Roy sits down with Dan to explore his journey in the world of hospitality, and how Extell is leading the world of development. Roy also shares why service outweighs design, the importance of considering the view in the design process, and how to build a team of experts. Takeaways: Hospitality has two components, spatial and service. In many cases, the service aspect outweighs design. The way you treat and take care of guests will stay with them longer than the design choices. When choosing amenities for a project, you need to consider two different types. First are common amenities missing from the area, and second are unique amenities that will help draw people to the building. When laying out a building, consider the sequences of spaces that a guest will experience. The flow that a guest takes will combine with the fit and finish to create an overall feeling of a quality space. When designing the layout of a building it’s important to consider the view from each room. Often overlooked in the design process, the view plays a large part in how a resident feels about their apartment. While having consistent room layouts makes operations easier, you may end up with small gaps. Assessing the layouts more individually allows you to maximize your square footageA design team does not need to be large to be successful. To maximize the potency of your team, ensure that each employee is an expert. Additionally, all your decision makers need to actually be making decisions. Quote of the Show:“Without the service there really is no hospitality.” - Roy KimLinks:LinkedIn: https://www.linkedin.com/in/roy-kim-894b284/ Website: https://extell.com/ Shout Outs:02:07 - One Manhattan Square: https://onemanhattansquare.com/ 03:45 - Ananda: https://www.anandaspa.com/ 04:32 - Macklemore: https://macklemore.com/ 08:44 - Michael Lindenbaum: https://www.linkedin.com/in/lindenbaummichael/ 09:52 - The Alden at 225 Central Park West09:57 - Roman and Williams: https://www.romanandwilliams.com/ 10:44 - Gary Barnett11:46 - Meyer Davis: https://www.meyerdavis.com/ 11:50 - Gray Davis11:51 - Will Meyer: https://www.linkedin.com/in/will-meyer-7685677/ 14:40 - Park Hyatt NYC: https://www.hyatt.com/en-US/hotel/new-york/park-hyatt-new-york/nycph 14:44 - Hyatt Times Square: https://www.hyatt.com/hyatt-centric/nycts-hyatt-centric-times-square 15:09 - One57: https://one57.com/ 15:38 - La Palestra: https://www.lapalestra.com/index.php 31:20 - Rockwell: https://www.rockwellgroup.com/ 34:07 - The Orion: https://www.theorion42condo.com/ 48:07 - University of British Columbia: https://www.ubc.ca/49:28 - Patricia & John Patkau https://www.patkau.ca/ Ways to Tune In: Spotify: https://open.spotify.com/show/0A2XOJvb6mGqEPYJ5bilPXApple Podcasts: https://podcasts.apple.com/us/podcast/defining-hospitality-podcast/id1573596386Google Podcasts: https://podcasts.google.com/feed/aHR0cHM6Ly93d3cuZGVmaW5pbmdob3NwaXRhbGl0eS5saXZlL2ZlZWQueG1sAmazon Music: ​​https://music.amazon.com/podcasts/8c904932-90fa-41c3-813e-1cb8f3c42419
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    1 hr and 2 mins
  • Falling Forward - Karen Gilbride - Defining Hospitality - Episode # 149

    Falling Forward - Karen Gilbride - Defining Hospitality - Episode # 149
    Apr 10 2024
    Joining the podcast this week is the force behind some of IHG’s most dynamic brands. She’s a hospitality veteran who works to create seamless end-to-end guest experiences. Meet Karen Gilbride, Vice President of Avid Hotels, Atwell Suites, and Garner Hotels at IHG. Karen joins Host Dan Ryan to explore IHG’s newest brand Garner, and the design philosophy behind it. Additionally, Karen shares the power that mentorship programs can have, the nuances of designing for staff and employees, and how to build a brand. Takeaways: Hospitality is the feeling you get when you visit someone's house and feel welcomed and cared for. Everyday the hospitality industry works to make you feel like you’re visiting a close friend when you stop by a hotel.While new construction suits a lot of owners, there is a need to provide owners with a conversion pathway as well. By taking existing properties, owners can update old buildings and save on costWhen designing a hotel room, starting with foam core helps you get an initial feel for the size and shape of the room. Once you have that established, consider where the furniture goes, and how the guests will flow through the room. When building a brand you have two customers to think about. First is the guest who may check in on a given night, the second is the owner. If you can’t get an owner to invest in the brand, there won’t be a hotel for a guest to check in to. When picking furniture for a hotel, it’s important to not only consider the guest, but the hotel staff who have to interact with it as well. If a side table looks nice, but is too heavy to move, it quickly becomes an obstacle to clean around. Any guest experience is about attention to details and understanding what your standards are. If you’re only going to do 5 main things, understand what they are, and execute them to perfection.Having a strong foundation of people is crucial for any business, but doubly so in hospitality. Through mentoring programs, new and rising talent can be recognized, and given the resources they need to flourish. Quote of the Show:“I realized that it really is about high attention to detail and standards, being clear about what the standards are, training people against it, and then executing.” - Karen GilbrideLinks:LinkedIn: https://www.linkedin.com/in/karen-gilbride-379b976/ Website: https://www.ihg.com/garner-hotels/hotels/us/en/reservation Website: https://www.ihg.com/hotels/us/en/reservation Shout Outs:6:37 - Intercontinental Park Lane London: https://parklane.intercontinental.com/ 7:20 - Scott Norwood7:28 - New York Giants: https://www.giants.com/ 9:58 - Candlewood Suites: https://www.ihg.com/candlewood/hotels/us/en/reservation 16:48 - Kimpton Hotels: https://www.kimptonhotels.com/31:59 - Cornell: https://www.cornell.edu/ 36:22 - Crowne Plaza: https://www.ihg.com/crowneplaza/hotels/us/en/reservation 37:22 - Fordham University: https://www.fordham.edu/ 57:00 - Holiday Inn: https://www.holidayinn.com/ 1:01:00 - Statler Hotel: https://statlerhotel.cornell.edu/ Ways to Tune In: Spotify: https://open.spotify.com/show/0A2XOJvb6mGqEPYJ5bilPXApple Podcasts: https://podcasts.apple.com/us/podcast/defining-hospitality-podcast/id1573596386Google Podcasts: https://podcasts.google.com/feed/aHR0cHM6Ly93d3cuZGVmaW5pbmdob3NwaXRhbGl0eS5saXZlL2ZlZWQueG1sAmazon Music: ​​https://music.amazon.com/podcasts/8c904932-90fa-41c3-813e-1cb8f3c42419
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    1 hr and 6 mins
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