In this re-air of our two-part, award-winning podcast series, we discuss how physical violence in the healthcare workplace is on the rise. Healthcare workers are more in danger of violence than are police officers or prison guards. Looking at the labor force in general, healthcare workers have five times the likelihood of facing violence than workers across all other industries. And that doesn’t include the verbal abuse. Clinicians need skills to defuse conflict and hopefully settle down hostilities before they get out of hand. On this episode, Tomas and Cecilia finish their discussion with some helpful tips.

Moderator:

Tomas Villanueva, DO, MBA, FACPE, SFHM Senior Principal Clinical Operations and Quality Vizient

Guest: Cecilia Cruz, MD, MPH, CPCC, ACC Founder and Chief Executive Officer Marpe, LLC Board-certified emergency medicine physician Former co-chair of Quality Division of Emergency Medicine NorthShore University HealthSystem

Show Notes:

[01:10] Influences and attitudes from culture/media

[02:45] The pandemic factor; example from CoxHealth

[04:45] Prevalence of incivility

[06:23] Paying attention to the signs; observation skills to use; actions to take

[09:30] Give the situation the same importance that patients and families give it

[10:16] Tools clinicians can use – Marpe’s role in alleviating violence

[12:05] A symptom of the healthcare crisis

Links | Resources:

To contact Modern Practice: modernpracticepodcast@vizientinc.com

Dr. Cruz’s email: ceciliacruz@marpejourney.com

Dr Cruz’s Linkedin page:

Cecilia Cruz - Founder and CEO - MARPE, LLC | LinkedIn

MARPE, LLC website:

https://www.marpejourney.com/

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Hermes award-winner!

In a special re-air of this award-winning episode, we discuss how the hospital is increasingly becoming a hostile environment, with clinicians facing verbal abuse and physical violence from patients and their families. Clinicians need skills to defuse conflict and hopefully settle down hostilities before they get out of hand. If calming hostilities is not possible, they need to know what to do in the face of violent confrontation. Tomas discusses patient hostility with a leading expert on the topic.

Moderator: Tomas Villanueva, DO, MBA, FACPE, SFHM Senior Principal Clinical Operations and Quality Vizient

Guest: Cecilia Cruz, MD, MPH, CPCC, ACC Founder and Chief Executive Officer Marpe, LLC Board-certified emergency medicine physician Former co-chair of Quality Division of Emergency Medicine NorthShore University HealthSystem

Show Notes:

[02:15] Patient hostility on the rise

[03:16] Verbal violence is most prevalent, and the most unreported

[04:05] Cleveland Clinic: violence four times more prevalent in health care

[04:40] Health care workers more exposed than prison guards and police officers

[05:12] Higher risk of assaults for nurses

[05:59] Biggest risk in high-acuity settings – ambulances, EDs, ICUs, psych units

[06:44] Reasons/origins

[09:25] Patient families as source of conflict

Links | Resources:

To contact Modern Practice: modernpracticepodcast@vizientinc.com

Dr. Cruz’s email: ceciliacruz@marpejourney.com

Dr Cruz’s Linkedin page:

Cecilia Cruz - Founder and CEO - MARPE, LLC | LinkedIn

MARPE, LLC website:

https://www.marpejourney.com/

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This episode of our award-winning podcast finishes our discussion on the state of research today. Despite proven benefits, enrollment in clinical trials is sparse across the country, but participation can positively impact patients and organizations alike. Two experts in research lay out all the facts.

Moderator: Tomas Villanueva, DO, MBA, FACPE, SFHM Senior Principal Performance Improvement Consulting Vizient

Guests:

Dylan Steen, MD, MS Chief Executive Officer and Co-founder High Enroll Cardiologist, UC Health Adjunct Associate Professor, UC College of Medicine

Daniel Flora, MD, PharmD Medical Director, Oncology Research Hematologist/Oncologist St. Elizabeth Healthcare

Show Notes: [01:32] Market research at St. Elizabeth Healthcare

[02:58] Benefits and advantages of clinical research to practices and organizations

[04:50] Background for High Enroll and the program’s value: opportunities offered

[06:20] Getting High Enroll started

[08:39] Vision for research at St. Elizabeth Healthcare – approaching a cure

Links | Resources:

To contact Modern Practice: modernpracticepodcast@vizientinc.com

Dr. Steen’s email: steendy@gmail.com

Dr. Flora’s email: daniel.flora@stelizabeth.com

High Enroll website: https://www.highenroll.org

(513) 993-0330

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