The Operational Excellence Show  By  cover art

The Operational Excellence Show

By: Marianne Rutz
  • Summary

  • Join Marianne Rutz and world-renowned leaders in the contact centre industry for the Operational Excellence Show. Dig deep into the industries hot topics and gain valuable advice, insights and wisdom.
    © Rutz Consulting 2020
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Episodes
  • Episode 141 - OPEX- Leading Gents - Dave D’Arcy - Laughing Leadership is Leadership a Laughing Matter
    May 31 2023

    As I record this episode on 22 May 2023 - Dave D’Arcy who is well known in the employee engagement & leadership world is launching his own business.

    We discuss the aspects of leadership beyond Net Promoter Scores, Trust Pilot or Google reviews! 


    With his experience in the Corporate World, Dave is bringing Leadership Skills and Fun at work, putting your employees first, together!

     

    Links:

    LinkedIn: https://www.linkedin.com/in/davemdarcy/

    Web: https://www.davedarcy.co.uk/

    Contact us at info@rutzconsulting.com or email me directly marianne@rutzconsulting.com

    Website: https://rutzconsulting.com/

     

    This Podcast is produced by: Andrew Madden Photography & Media Production

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    36 mins
  • Episode 140 - OPEX - Chasing Dreams and Achieving Goals - Cheers to Rutz Consultings 5th Birthday!
    Apr 26 2023

    Monday, 24th April marked the 5th anniversary of Rutz Consulting limited! Yeah - We made it to 5 years in business! We registered our limited company 5 years ago! 

    In this episode we look at some of the reasons why 20% of businesses fail in their first year and 60% of businesses go bust in the first 3 years of trading!

    What are the pitfalls to avoid & how we managed to deal with some of the difficult scenarios of the past 5 years.

    Enjoy!

     

    Links:

    https://fundsquire.co.uk/startup-statistics/

    https://www.nerdwallet.com/uk/business/start-up-failure-statistics/

    Contact us at info@rutzconsulting.com or email me directly marianne@rutzconsulting.com

    Website: https://rutzconsulting.com/

     

    This Podcast is produced by: Andrew Madden Photography & Media Production

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    25 mins
  • Episode 139 - OPEX - Navigating the Identity Maze as an Individual, a CEO and a Thought Leader
    Apr 20 2023

    Today's podcast is of a rather personal nature! This is for two reasons: 

    1. You might be a new listener to the operational excellence show and wondering who I am, where I came from and what we do at Rutz consulting

    2. Over the past 6/7 months I have been doing some deep work for myself and for the business - today I’m sharing this with you.

    Join me as I deep dive in to the difficulties many consultants face with their own identity, that of their business' & the importance of discovering your individual unique qualities & what it means to your personal, career & overall success

    Links:

    Contact us at info@rutzconsulting.com or email me directly marianne@rutzconsulting.com

    Website: https://rutzconsulting.com/

     

    This Podcast is produced by: Andrew Madden Photography & Media Production

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    24 mins

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