As I record this episode on 22 May 2023 - Dave D’Arcy who is well known in the employee engagement & leadership world is launching his own business.

We discuss the aspects of leadership beyond Net Promoter Scores, Trust Pilot or Google reviews! 

With his experience in the Corporate World, Dave is bringing Leadership Skills and Fun at work, putting your employees first, together!

Links:

LinkedIn: https://www.linkedin.com/in/davemdarcy/

Web: https://www.davedarcy.co.uk/

Contact us at info@rutzconsulting.com or email me directly marianne@rutzconsulting.com

Website: https://rutzconsulting.com/

This Podcast is produced by: Andrew Madden Photography & Media Production

Monday, 24th April marked the 5th anniversary of Rutz Consulting limited! Yeah - We made it to 5 years in business! We registered our limited company 5 years ago! 

In this episode we look at some of the reasons why 20% of businesses fail in their first year and 60% of businesses go bust in the first 3 years of trading!

What are the pitfalls to avoid & how we managed to deal with some of the difficult scenarios of the past 5 years.

Enjoy!

Links:

https://fundsquire.co.uk/startup-statistics/

https://www.nerdwallet.com/uk/business/start-up-failure-statistics/

Contact us at info@rutzconsulting.com or email me directly marianne@rutzconsulting.com

Website: https://rutzconsulting.com/

This Podcast is produced by: Andrew Madden Photography & Media Production

Today's podcast is of a rather personal nature! This is for two reasons: 

1. You might be a new listener to the operational excellence show and wondering who I am, where I came from and what we do at Rutz consulting

2. Over the past 6/7 months I have been doing some deep work for myself and for the business - today I’m sharing this with you.

Join me as I deep dive in to the difficulties many consultants face with their own identity, that of their business' & the importance of discovering your individual unique qualities & what it means to your personal, career & overall success

. 

Links:

Contact us at info@rutzconsulting.com or email me directly marianne@rutzconsulting.com

Website: https://rutzconsulting.com/

This Podcast is produced by: Andrew Madden Photography & Media Production

In today's bonus episode of the foundation series "Customer Service Delivery Made Easy" I’m talking you through how you can become a better leader in 9 simple steps!

Resources:

We have created an amazing downloadable workbook for you - covering the content of this foundational series! Go and DOWNLOAD IT HERE…

Links:

Contact us at info@rutzconsulting.com or email me directly marianne@rutzconsulting.com

Website: https://rutzconsulting.com/

This Podcast is produced by: Andrew Madden Photography & Media Production

Today it’s all about cash! Show me the money in your customer service delivery!

Resources:

We have created an amazing downloadable workbook for you - covering the content of this foundational series! Go and DOWNLOAD IT HERE…

Links:

Contact us at info@rutzconsulting.com or email me directly marianne@rutzconsulting.com

Website: https://rutzconsulting.com/

This Podcast is produced by: Andrew Madden Photography & Media Production

Today's teaching is well and truly focused around your customers! 

And remember - we are customers of each other! We are not designed to operate in silos! 

Resources:

We have created an amazing downloadable workbook for you - covering the content of this foundational series! Go and DOWNLOAD IT HERE…

Links:

Contact us at info@rutzconsulting.com or email me directly marianne@rutzconsulting.com

Website: https://rutzconsulting.com/

This Podcast is produced by: Andrew Madden Photography & Media Production

Today we are discussing the importance of recording why you and your team are doing what your doing! 

Most of our clients struggle to produce an operational manual or ensure they have systems in place that allow the business to run, even if some key stakeholders are not available!

Resources:

We have created an amazing downloadable workbook for you - covering the content of this foundational series! Go and DOWNLOAD IT HERE…

Links:

Contact us at info@rutzconsulting.com or email me directly marianne@rutzconsulting.com

Website: https://rutzconsulting.com/

This Podcast is produced by: Andrew Madden Photography & Media Production

Today is the first instalment of our foundational series "Customer Service Delivery Made Easy"

Over the next four episodes I will be looking at some of the basics & will be sharing insights, tips & tricks to help set up your Customer Service Delivery for success. 

In this episode I’m going to lay out a powerful 3 step approach to ensure your People aspect is covered from day 1! 

Resources:

We have created an amazing downloadable workbook for you - covering the content of this foundational series! Go and DOWNLOAD IT HERE…

Links:

Contact us at info@rutzconsulting.com or email me directly marianne@rutzconsulting.com

Website: https://rutzconsulting.com/

This Podcast is produced by: Andrew Madden Photography & Media Production