Retain: The Customer Retention Podcast By cover art

Retain: The Customer Retention Podcast

By: Gameball
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  • Summary

  • Welcome to Retain: The Customer Retention Podcast! Join host Lauren DeSouza on her journey to discover the power of retaining customers. Accompanied by marketing experts, this podcast will demystify customer retention and deep-dive into how international companies are using it to keep their customers coming back for more.
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Episodes
  • Creating Loyal Customers with Shep Hyken

    Creating Loyal Customers with Shep Hyken
    Nov 1 2022
    For the first ever episode, host Lauren DeSouza is joined by Shep Hyken, the Chief Amazement Officer for Shepard Presentations, LLC. Shep is an experienced speaker and an international authority on all things customer service, customer experience and loyalty in business. He is the best-selling author of eight books and has worked with a plethora of companies to help them build deep, loyal relationships with their customers and employees.
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    31 mins
  • Understanding Your Customer with Adrian Swinscoe

    Understanding Your Customer with Adrian Swinscoe
    Nov 15 2022
    Lauren is joined by Adrian Swinscoe, a customer experience consultant and advisor who has been growing and developing customer-focused businesses for over 20 years. Adrian helps companies deliver better customer service and customer experiences in two ways; the first is through acting as an advisor on specific service, experience and engagement issues, and the second is by building internal team and leadership capability via mentoring, thought leadership and masterclasses.
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    31 mins
  • Connecting With Your Customers with H.E. Amb. Terry Earthwind Nichols

    Connecting With Your Customers with H.E. Amb. Terry Earthwind Nichols
    Nov 29 2022
    This time, Lauren is joined by H.E. Amb. Terry Earthwind Nichols, a visionary strategist and mentor in the world of sales and marketing. His focus is on creating achievement-based business models rather than goal-based, bringing out the best in employees, improving working relationships, and helping business growth. Terry is also the author of eight, soon to be nine, books including Consortium, which preaches the importance of putting people, not sales, first.
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    25 mins
Leadership Management Marketing Economics
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