In this episode, we’re joined by Simon Rakosi, CEO and Co-Founder of Butterfly.ai. Simon delves into the pivotal role of managerial relationships in employee engagement and turnover and the impact of AI and automation on the workforce and supply chain management.

Key Takeaways:

(02:08) Butterfly AI’s focus on real-time workforce insights.
(04:40) Human flexibility is a necessity in automation.
(06:35) Automation’s impact on onboarding costs and time.
(07:09) Butterfly AI improves client productivity and engagement.
(11:43) The importance of workforce management alongside technology.
(12:00) Equipping managers for employee engagement is crucial.
(14:19) Provide engaging jobs for workplace satisfaction.
(19:03) Managers directly impact employee satisfaction and company reputation
(24:02) The future role of AI and automation in supply chain.
(30:36) Invest in managers and promote from within to improve engagement.

Resources Mentioned:

Simon Rakosi - https://www.linkedin.com/in/srakosi/
Butterfly.ai- https://Butterfly.ai
Dark Matter: A Novel - Blake Crouch - https://www.amazon.com/Dark-Matter-Novel-Blake-Crouch/dp/1101904240

Thanks for listening to the B2B Commerce UnCut: A Journey Through Change, powered by Oro. If you enjoyed this episode, leave a review to help get the word out about the show. And be sure to subscribe so you never miss another insightful conversation.

#eCommerce #B2BeCommerce #DigitalCommerce

In this episode, we explore the world of B2B digital transformation with Andy Wagner, Executive Director of AAXIS. Andy shares novel insights on leveraging digital commerce platforms for operational efficiency, enhancing customer service and empowering sales teams in the B2B sector.

Key Takeaways:

(05:49) The role of efficient online platforms in cost-saving and operational efficiency.
(06:21) Essential tools for increasing eCommerce platform benefits.
(09:16) How CRM and commerce integration benefits account managers and customer service reps.
(11:32) Innovative approaches to integrating and automating order processes.
(13:34) MVP approach for implementing eCommerce projects without initial online selling.
(17:13) Reducing human error and enhancing operational processes with workflows.
(22:44) Utilizing eCommerce platforms for efficient quotation and proposal processes.
(24:25) Exploring upstream benefits of B2B eCommerce platforms for various departments.
(26:23) The impact of data consolidation on operational efficiency and decision-making.
(32:56) The critical role of user experience in B2B eCommerce success.
(40:08) Benefits of workflow engines in managing complex B2B processes.

Resources Mentioned:

Andy Wagner - https://www.linkedin.com/in/andy-wagner/
AAXIS - https://aaxis.io/

Thanks for listening to the B2B Commerce UnCut: A Journey Through Change, powered by Oro. If you enjoyed this episode, leave a review to help get the word out about the show. And be sure to subscribe so you never miss another insightful conversation.

#eCommerce #B2BeCommerce #DigitalCommerce

In today’s episode, we’re joined by Mark Brohan, Senior Vice President of B2B and Market Research at Digital Commerce 360. Mark shares his insights into the evolution of B2B eCommerce, emphasizing the importance of digital transformation and the role of omnichannel strategies in meeting buyer expectations.

Key Takeaways:

(02:38) The role of journalistic researchers in tracking eCommerce trends.

(03:15) Evolving trends in B2B eCommerce with digital transformation.

(05:20) The lengthy and detailed buyer's research process in B2B transactions.

(07:19) The concept of unified commerce as a holistic approach to customer engagement.

(10:24) The fundamental eCommerce mission across different organization sizes.

(11:58) The importance of appropriate technology and strategy for B2B sellers.

(15:51) The current state and future potential of AI in eCommerce.

(22:37) Challenges faced by businesses in adopting composable eCommerce technologies.

(25:31) The urgency of having ready data and platforms for effective eCommerce engagement.

(29:49) The diversity of needs in B2B eCommerce, ruling out a one-size-fits-all solution.

(32:00) Advice for eCommerce growth: listen to customers and serve your niche effectively.

Resources Mentioned:

Mark Brohan - https://www.linkedin.com/in/mark-brohan-86b53a93/
Digital Commerce 360 - https://www.digitalcommerce360.com/

Thanks for listening to the B2B Commerce UnCut: A Journey Through Change, powered by Oro. If you enjoyed this episode, leave a review to help get the word out about the show. And be sure to subscribe so you never miss another insightful conversation.

#eCommerce #B2BeCommerce #DigitalCommerce