Managing in a cafe is one of the ultimate forms of leadership. Part of leading as a manager is planning for, responding to, or avoiding altogether, problems with people, operations, and quality. But instead of spending our best energies in prevention of problems, we tend to manage reactively when problems turn into a crisis. It's a vicious cycle.

On today's Shift Break we will be talking about why we need to flip our focus and pull ourselves away from the dependency the business has on us being crisis managers, and instead become people whose best energies are spent in preemptive leadership and at the very least in creating solutions to issues when they happen to prevent them from repeating.

Recommended episodes:

Stop Glorifying Chaos

When Small Problems Grow Up

If you are a cafe owner and want to work one on one with me to bring your shop to its next level and help bring you joy and freedom in the process then email chris@keystothshop.com of book a free call now:

https://calendly.com/chrisdeferio/30min

Listen to related episodes:

• 159 : Addressing Unconscious Bias w/ Lauren Lathrop of Mill City Roasters
• 244 : Top 10 Ways to Lose Employees
• 278 : Making great Hiring Decisions
• Don't Hire on a Trial Basis
• Setting and meeting Standards in the Coffee Shop
• You Can't Automate Quality

Emotions, Self-Sabotage, and Telling Ourselves the Truth

Thank you to out sponsors!

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