You can’t automate your entire service. If your systems are so automated that you barely interact with your clients, take a step back and listen in. In this episode, I’m going to explain why a high-quality client experience is more important than a fully automated system and how to achieve balance with both.

Most clients don’t want to simply interact with a project management tool and call it a day. They want to discuss the project in an email or a call WITH YOU! This is what it means to have a business. While your systems are automating processes that don’t require client input and your team helps you with your tasks, you’re at the forefront of your business ready to give the highest quality client experience.

Sisters of Service is a thriving peer-to-peer community designed to bring service providers together to meet, chat and share advice in a safe space. We do speed networking, topic discussions and a round table SOS where you can mastermind with others on your current business questions and challenges. Join our next event here:

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