You can’t automate your entire service. If your systems are so automated that you barely interact with your clients, take a step back and listen in. In this episode, I’m going to explain why a high-quality client experience is more important than a fully automated system and how to achieve balance with both.

Most clients don’t want to simply interact with a project management tool and call it a day. They want to discuss the project in an email or a call WITH YOU! This is what it means to have a business. While your systems are automating processes that don’t require client input and your team helps you with your tasks, you’re at the forefront of your business ready to give the highest quality client experience.

Sisters of Service is a thriving peer-to-peer community designed to bring service providers together to meet, chat and share advice in a safe space. We do speed networking, topic discussions and a round table SOS where you can mastermind with others on your current business questions and challenges. Join our next event here:

https://www.addevent.com/calendar/Tu804430

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FOLLOW + CONNECT WITH CEELS

https://www.instagram.com/ceels.lockley/

https://www.linkedin.com/in/ceels/

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GET MY WEEKLY EMAILS

Subscribe for Profitable Peace, the weekly email series that teaches you how to double your corporate salary working just 20hrs/week:

https://www.ceelslockley.co/email-list

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APPLY FOR COACHING

Submit an application for my 1:1 coaching and group programs:

http://ceelslockley.co/application

What happens when you lose all of your audience in one day? In this episode, I invited Emelie Sanders to tell me more about her experience losing her IG account in the middle of a launch and how she’s been able to keep her launch successful thanks to her clear AND clever messaging with her new account.

Emelie Sanders is a copy coach and the owner of Pass the Queso, where she brings humour and comedy to her clients' copy. With more than 7 years of experience, Emelie goes beyond the “clear > clever” and more BS in copywriting to push boundaries and bring a new perspective to the service provider industry.

Connect with Emelie:

https://passthequeso.com/

https://www.instagram.com/passthequeso_/

Join Stand Up Copy:

https://passthequeso.myflodesk.com/stand-up

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FOLLOW + CONNECT WITH CEELS

https://www.instagram.com/ceels.lockley/

https://www.linkedin.com/in/ceels/

::

GET MY WEEKLY EMAILS

Subscribe for Profitable Peace, the weekly email series that teaches you how to double your corporate salary working just 20hrs/week:

https://www.ceelslockley.co/email-list

::

APPLY FOR COACHING

Submit an application for my 1:1 coaching and group programs:

http://ceelslockley.co/application

Things will get messy when you decide to change your business. This happens to all service providers and it will happen to you if it hasn’t already. That’s why this episode will teach you how to deal with these changes – whether you are in the middle of a big change or are preparing for it.

The messy middle is what I like to call this process where my long-term clients feel a lot of uncertainty, imposter syndrome, and a lot of limiting thoughts. However, with the right mindset, you can succeed in the messy middle if you…

1. Embrace the messy
2. Don’t wait
3. Trust the process
4. Focus on the future
5. Keep backing yourself

If you want to work with me more closely, you can apply to my programs where I will go in-depth with messaging, your offers, how to attract dream clients, and much more!

https://www.ceelslockley.co/application

::

FOLLOW + CONNECT WITH CEELS

https://www.instagram.com/ceels.lockley/

https://www.linkedin.com/in/ceels/

::

GET MY WEEKLY EMAILS

Subscribe for Profitable Peace, the weekly email series that teaches you how to double your corporate salary working just 20hrs/week:

https://www.ceelslockley.co/email-list

::

APPLY FOR COACHING

Submit an application for my 1:1 coaching and group programs:

http://ceelslockley.co/application