• The one with the customized resiliency kit - Sangeetha Rai VP Customer Success Northwestern Mutual E177

  • Jul 30 2024
  • Length: 38 mins
  • Podcast

The one with the customized resiliency kit - Sangeetha Rai VP Customer Success Northwestern Mutual E177 By cover art

The one with the customized resiliency kit - Sangeetha Rai VP Customer Success Northwestern Mutual E177

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  • Summary

  • 🎤🎞️AI will require employee resilience “The one with the customized resiliency kit” with Sangeetha Rai Vice President Customer Success at Northwestern Mutual in CX Passport Episode 177🎧 What’s in the episode?...


    CHAPTERS

    0:00 Introduction

    2:34 Employee resilience in face of AI-driven change

    7:39 AI's role in customer service, balancing digital solutions with human touch

    14:31 Embracing flexibility and calculated risks in travel and customer experience

    18:55 1st Class Lounge

    21:27 AI bias, inclusion, and ethics in tech

    30:01 AI, diversity, and customer experience

    35:57 Contact info and closing


    If you like CX Passport, I have 3 quick requests:

    ✅Subscribe to the CX Passport YouTube channel youtube.com/@cxpassport

    ✅Join other “CX travelers” with the weekly CX Passport newsletter www.cxpassport.com

    ✅Accelerate business growth📈 by improving customer experience www.ex4cx.com/services

    I'm Rick Denton and I believe the best meals are served outside and require a passport


    Episode resources:

    Sangeetha LinkedIn: https://www.linkedin.com/in/sangeetharai/

    Instagram: @sangeetharaii
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