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CX Passport

By: Rick Denton
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  • Summary

  • 👉Love customer experience and love travel? You’ve found the right podcast, a show about creating great customer experience, with a dash of travel talk. 🎤Each episode, we’ll talk with our guests about customer experience, travel, and just like the best journeys, explore new directions we never anticipated. 🎬Subscribe here and on YouTube youtube.com/@cxpassport🗺️CX Passport is a podcast that purposely seeks out global Customer Experience voices to hear what's working well in CX, what are their challenges and to hear their Customer Experience stories. In addition, there's always a dash (or more!) of travel talk in each episode.🧳Hosted by Rick Denton, CX Passport will bring Customer Experience and industry leaders to get their best customer experience insights, stories and hear their tales from the road...whether it’s the one less traveled or the one on everyone’s summer trip list. Rick serves as the Managing Principal for EX4CX - Execution for Customer Experience and believes the best meals are served outside and require a passport.
    If you like CX Passport, I have 3 quick requests:

    ✅Subscribe to the CX Passport YouTube channel youtube.com/@cxpassport

    ✅Join other “CX travelers” with the weekly CX Passport newsletter www.cxpassport.com

    ✅Accelerate business growth📈 by improving customer experience www.ex4cx.com/services


    I'm Rick Denton and I believe the best meals are served outside and require a passport


    🖱️Sign up at www.cxpassport.com and never miss an episodeWant more great Customer Experience? Visit www.ex4cx.com to learn how EX4CX enables companies to achieve Customer Experience Transformation, guiding them to stop Survey & Score and start Listen & Act, using a Total Voice of the Customer approach. Music: Funk In The Trunk by Shane Ivers

    CX Passport is a podcast for customer experience professionals that focuses on the stories, strategies, and solutions needed to create and deliver meaningful customer experiences. It features guests from the world of CX, including executives, consultants, and authors, who discuss their own experiences, tips, and insights. The podcast is designed to help CX professionals learn from each other, stay on top of the latest trends, and develop their own strategies for success.
    © 2024 EX4CX LLC
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Episodes
  • The one with the hidden customer revenue - Anita Toth | The Hidden Revenue Hunter E175

    The one with the hidden customer revenue - Anita Toth | The Hidden Revenue Hunter E175
    Jul 16 2024

    🎤🎞️We’re going on a treasure hunt “The one with the hidden customer revenue” with Anita Toth | The Hidden Revenue Hunter in CX Passport Episode 175 🎧 What’s in the episode?...


    CHAPTERS

    0:00 Introduction

    1:49 - Anita's Origin Story in CX

    4:21 - Addressing Cost-Cutting and Hidden Revenue

    6:54 - Impact of Cost-Cutting on Customer Experience

    8:35 - Tactical Ways to Access Hidden Revenue

    11:44 - Importance of Onboarding in Reducing Churn

    14:30 - Strategies for Effective Onboarding

    16:14 - 1st Class Lounge

    20:10 - Firing customers?

    24:11 - Balancing firing customers vs learning from them

    30:27 - Contact info and closing


    If you like CX Passport, I have 3 quick requests:

    ✅Subscribe to the CX Passport YouTube channel youtube.com/@cxpassport

    ✅Join other “CX travelers” with the weekly CX Passport newsletter www.cxpassport.com

    ✅Accelerate business growth📈 by improving customer experience www.ex4cx.com/services

    I'm Rick Denton and I believe the best meals are served outside and require a passport


    Episode resources:

    Anita LinkedIn: https://www.linkedin.com/in/anitamtoth/

    Website: https://ati.ac/
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    33 mins
  • The one with the CX tasting menu - Courtney LeBlanc CX #OpenToWork E174

    The one with the CX tasting menu - Courtney LeBlanc CX #OpenToWork E174
    Jul 9 2024

    🎤🎞️This month’s CX #OpenToWork seeker knows CX gets to influence all parts of the business in “The one with the CX tasting menu” with Courtney LeBlanc in CX Passport Episode 174🎧 What’s in the episode?...


    CHAPTERS

    0:00 Introduction

    4:19 What draws you to Customer Experience?

    7:30 Creating CX customers want

    13:35 How does Customer Experience create tangible business value

    17:29 1st Class Lounge

    23:31 How can companies improve CX today?

    26:00 How to help improve CX

    28:24 What’s next for Courtney and customer experience?

    29:18 Contact info and closing


    If you like CX Passport, I have 3 quick requests:

    ✅Subscribe to the CX Passport YouTube channel youtube.com/@cxpassport

    ✅Join other “CX travelers” with the weekly CX Passport newsletter www.cxpassport.com

    ✅Accelerate business growth📈 by improving customer experience www.ex4cx.com/services

    I'm Rick Denton and I believe the best meals are served outside and require a passport


    Episode resources:

    Courtney LinkedIn: https://www.linkedin.com/in/courtney-leblanc-426920b3/
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    31 mins
  • The one with the CX maven - Sarah Hatter CX Maven & Creator of ElevateCX E173

    The one with the CX maven - Sarah Hatter CX Maven & Creator of ElevateCX E173
    Jul 2 2024

    🎤🎞️A high energy, high community, high wisdom episode “The one with the CX maven” with Sarah Hatter CX Maven & Creator of ElevateCX in CX Passport Episode 173🎧 What’s in the episode?...


    CHAPTERS

    0:00 Introduction

    2:45 Sarah's CX origin story

    6:46 Importance of Training in CX

    9:14 Challenges in CX Industry

    16:00 Community power improving Customer Experience

    23:33 1st Class Lounge

    30:59 Examples of doing CX right

    35:39 Contact info and closing


    If you like CX Passport, I have 3 quick requests:

    ✅Subscribe to the CX Passport YouTube channel youtube.com/@cxpassport

    ✅Join other “CX travelers” with the weekly CX Passport newsletter www.cxpassport.com

    ✅Accelerate business growth📈 by improving customer experience www.ex4cx.com/services

    I'm Rick Denton and I believe the best meals are served outside and require a passport


    Episode resources:

    Sarah LinkedIn: https://www.linkedin.com/in/sarahhatter/

    ElevateCX: https://www.elevatecx.co/
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    38 mins
Management Career Success Economics Social Sciences Travel Writing & Commentary
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