-
Customer Care: A Guide to Successful Customer Service
- Narrated by: Gavin Llambes
- Length: 51 mins
Failed to add items
Add to Cart failed.
Add to Wish List failed.
Remove from wishlist failed.
Adding to library failed
Follow podcast failed
Unfollow podcast failed
Prime members: New to Audible?Get 2 free audiobooks during trial.
Customer Care: A Guide to Successful Customer Service
Buy for $3.95
No default payment method selected.
We are sorry. We are not allowed to sell this product with the selected payment method
Listeners also enjoyed...
-
Gap Selling: Getting the Customer to Yes
- How Problem-Centric Selling Increases Sales by Changing Everything You Know About Relationships, Overcoming Objections, Closing and Price
- By: Keenan
- Narrated by: Keenan
- Length: 5 hrs and 47 mins
- Unabridged
-
Overall5 out of 5 stars 1,086
-
Performance5 out of 5 stars 915
-
Story4.5 out of 5 stars 907
People don't buy from people they like. No! Your buyer doesn't care about you or your product or service. It's not your job to overcome objections, it's your buyer's. Closing isn't a skill of good salespeople; it's the skill of weak salespeople. Price isn't the main reason salespeople lose the sale. Gap Selling shreds traditional and closely held sales beliefs that have been hurting salespeople for decades. For years, salespeople have embraced a myriad of sales tactics and belief systems that have unknowingly created many of the issues they have been trying to avoid.
-
4 out of 5 stars
-
SPIN selling with more EQ mixed in
- By Amazon Customer on 09-28-19
By: Keenan
-
Secrets of a Master Closer
- A Simpler, Easier, and Faster Way to Sell Anything to Anyone, Anytime, Anywhere
- By: Mike Kaplan
- Narrated by: Michael Pauley
- Length: 4 hrs and 8 mins
- Unabridged
-
Overall4.5 out of 5 stars 169
-
Performance4.5 out of 5 stars 139
-
Story4 out of 5 stars 135
If you want to know, step by step, how to quickly, easily, and smoothly walk anyone from being a skeptical prospect to a happy customer that refers you friends, family, and colleagues...then you want to read this book.
-
2 out of 5 stars
-
Doesn't cut it.
- By Anonymous Buyer on 05-24-16
By: Mike Kaplan
-
Negotiating
- The Skill of Getting What You Want in Business
- By: Louis Zeman
- Narrated by: Adam Dubeau
- Length: 1 hr and 56 mins
- Unabridged
-
Overall5 out of 5 stars 92
-
Performance5 out of 5 stars 92
-
Story5 out of 5 stars 92
People who have the skills to negotiate are usually always on top of their game. They can sell almost anything effortlessly. When a business opportunity comes up, they are always the first ones to make the first move and end up being successful in their endeavors. In this book, you will be immersed in the most effective methods to becoming an expert in negotiating.
-
5 out of 5 stars
-
Great stories and read from the book. hope others
- By Bruce Houk on 05-26-20
By: Louis Zeman
-
Be a Boss
- The Ultimate Guide for New Leaders and Experienced Entrepeneurs
- By: K. Connors
- Narrated by: Stephen Strader, The Voice Ranger
- Length: 1 hr and 31 mins
- Unabridged
-
Overall5 out of 5 stars 4
-
Performance5 out of 5 stars 3
-
Story5 out of 5 stars 3
Do you know what it's like to be the boss? If not, have you always wondered? Being a boss is much more than just delegating tasks and hiring/firing employees. It tasks specific characteristics and traits to become a successful and effective leader in management. If your company rewards those who put themselves forward and take the lead, then it's time to show them what you're capable of. If your company does not, then it's time to show them what they're missing!
-
5 out of 5 stars
-
A valuable resource for new leaders!
- By mashaziya on 11-17-17
By: K. Connors
-
Negotiating: Powerful and Effective Strategies to Improve Your Negotiation Skills and Secure the Best Deals for You
- By: Richard Wall
- Narrated by: Lukas Arnold
- Length: 1 hr and 26 mins
- Unabridged
-
Overall4 out of 5 stars 10
-
Performance4.5 out of 5 stars 9
-
Story4 out of 5 stars 9
Have you ever wondered why it's painfully difficult for you to get a raise at work? Do you know you can successfully ask for a raise even if your pay was recently increased? Do you also know you can get the best deals in most transactions if only you will learn how to ask the right questions? In the book Negotiating, Richard Wall demystifies what makes for a good negotiation. It takes a good negotiation to get what you want out of life.
-
5 out of 5 stars
-
Incredible
- By christopher on 07-06-18
By: Richard Wall
-
The Art of F&I
- By: Lloyd W. Trushel
- Narrated by: Lloyd W. Trushel
- Length: 2 hrs and 34 mins
- Unabridged
-
Overall5 out of 5 stars 38
-
Performance5 out of 5 stars 32
-
Story5 out of 5 stars 32
There are many books on how to succeed in F&I. Experts are everywhere, trying to give you advice on how to be successful. You see magazines, blogs, podcasts, and even TV shows, telling you how to maximize your profits and how to overcome any objection. Yet, something is still missing. Customer satisfaction is incredibly low.
-
5 out of 5 stars
-
Very true to the current state of automotive
- By Anonymous User on 03-29-24
By: Lloyd W. Trushel
-
Gap Selling: Getting the Customer to Yes
- How Problem-Centric Selling Increases Sales by Changing Everything You Know About Relationships, Overcoming Objections, Closing and Price
- By: Keenan
- Narrated by: Keenan
- Length: 5 hrs and 47 mins
- Unabridged
-
Overall5 out of 5 stars 1,086
-
Performance5 out of 5 stars 915
-
Story4.5 out of 5 stars 907
People don't buy from people they like. No! Your buyer doesn't care about you or your product or service. It's not your job to overcome objections, it's your buyer's. Closing isn't a skill of good salespeople; it's the skill of weak salespeople. Price isn't the main reason salespeople lose the sale. Gap Selling shreds traditional and closely held sales beliefs that have been hurting salespeople for decades. For years, salespeople have embraced a myriad of sales tactics and belief systems that have unknowingly created many of the issues they have been trying to avoid.
-
4 out of 5 stars
-
SPIN selling with more EQ mixed in
- By Amazon Customer on 09-28-19
By: Keenan
-
Secrets of a Master Closer
- A Simpler, Easier, and Faster Way to Sell Anything to Anyone, Anytime, Anywhere
- By: Mike Kaplan
- Narrated by: Michael Pauley
- Length: 4 hrs and 8 mins
- Unabridged
-
Overall4.5 out of 5 stars 169
-
Performance4.5 out of 5 stars 139
-
Story4 out of 5 stars 135
If you want to know, step by step, how to quickly, easily, and smoothly walk anyone from being a skeptical prospect to a happy customer that refers you friends, family, and colleagues...then you want to read this book.
-
2 out of 5 stars
-
Doesn't cut it.
- By Anonymous Buyer on 05-24-16
By: Mike Kaplan
-
Negotiating
- The Skill of Getting What You Want in Business
- By: Louis Zeman
- Narrated by: Adam Dubeau
- Length: 1 hr and 56 mins
- Unabridged
-
Overall5 out of 5 stars 92
-
Performance5 out of 5 stars 92
-
Story5 out of 5 stars 92
People who have the skills to negotiate are usually always on top of their game. They can sell almost anything effortlessly. When a business opportunity comes up, they are always the first ones to make the first move and end up being successful in their endeavors. In this book, you will be immersed in the most effective methods to becoming an expert in negotiating.
-
5 out of 5 stars
-
Great stories and read from the book. hope others
- By Bruce Houk on 05-26-20
By: Louis Zeman
-
Be a Boss
- The Ultimate Guide for New Leaders and Experienced Entrepeneurs
- By: K. Connors
- Narrated by: Stephen Strader, The Voice Ranger
- Length: 1 hr and 31 mins
- Unabridged
-
Overall5 out of 5 stars 4
-
Performance5 out of 5 stars 3
-
Story5 out of 5 stars 3
Do you know what it's like to be the boss? If not, have you always wondered? Being a boss is much more than just delegating tasks and hiring/firing employees. It tasks specific characteristics and traits to become a successful and effective leader in management. If your company rewards those who put themselves forward and take the lead, then it's time to show them what you're capable of. If your company does not, then it's time to show them what they're missing!
-
5 out of 5 stars
-
A valuable resource for new leaders!
- By mashaziya on 11-17-17
By: K. Connors
-
Negotiating: Powerful and Effective Strategies to Improve Your Negotiation Skills and Secure the Best Deals for You
- By: Richard Wall
- Narrated by: Lukas Arnold
- Length: 1 hr and 26 mins
- Unabridged
-
Overall4 out of 5 stars 10
-
Performance4.5 out of 5 stars 9
-
Story4 out of 5 stars 9
Have you ever wondered why it's painfully difficult for you to get a raise at work? Do you know you can successfully ask for a raise even if your pay was recently increased? Do you also know you can get the best deals in most transactions if only you will learn how to ask the right questions? In the book Negotiating, Richard Wall demystifies what makes for a good negotiation. It takes a good negotiation to get what you want out of life.
-
5 out of 5 stars
-
Incredible
- By christopher on 07-06-18
By: Richard Wall
-
The Art of F&I
- By: Lloyd W. Trushel
- Narrated by: Lloyd W. Trushel
- Length: 2 hrs and 34 mins
- Unabridged
-
Overall5 out of 5 stars 38
-
Performance5 out of 5 stars 32
-
Story5 out of 5 stars 32
There are many books on how to succeed in F&I. Experts are everywhere, trying to give you advice on how to be successful. You see magazines, blogs, podcasts, and even TV shows, telling you how to maximize your profits and how to overcome any objection. Yet, something is still missing. Customer satisfaction is incredibly low.
-
5 out of 5 stars
-
Very true to the current state of automotive
- By Anonymous User on 03-29-24
By: Lloyd W. Trushel
-
Psychology of Selling: Advanced EQ Strategies & Surefire Triggers to Boost Sales Instantly
- Use Emotional Intelligence Techniques to Make Your Pitch and Close the Deal Every Time
- By: Avery Wright
- Narrated by: Jacob Buchholz
- Length: 5 hrs
- Unabridged
-
Overall5 out of 5 stars 104
-
Performance5 out of 5 stars 103
-
Story5 out of 5 stars 103
Looking for a simple way to become a better salesperson? Sales is not about knocking on doors, cold calling, or pestering people until they buy. Sales is about creating relationships and understanding the psychology of persuasion. Becoming a better salesperson will not only help you make more money - it will also improve your relationships with friends and family. The Psychology of Selling will teach you how to craft sales pitches that work by first teaching you what is going on in the mind of your prospect. This audiobook is your secret weapon.
-
4 out of 5 stars
-
Good information but hard to listen to
- By Lera B on 01-19-20
By: Avery Wright
-
The Art of Closing the Sale
- The Key to Making More Money Faster in the World of Professional Selling
- By: Brian Tracy
- Narrated by: Brian Tracy
- Length: 4 hrs and 26 mins
- Unabridged
-
Overall4.5 out of 5 stars 812
-
Performance4.5 out of 5 stars 629
-
Story4.5 out of 5 stars 619
The world's foremost producer of personal development and motivational audio programs offers an expanded version of Brian Tracy's sales classic.
-
1 out of 5 stars
-
I keep falling for the great title.
- By Sandy on 11-20-10
By: Brian Tracy
-
How to Master the Art of Selling Financial Services
- By: Tom Hopkins
- Narrated by: Tom Hopkins
- Length: 3 hrs and 48 mins
- Unabridged
-
Overall5 out of 5 stars 313
-
Performance5 out of 5 stars 270
-
Story5 out of 5 stars 268
Whether you're a financial services expert or novice, you understand the business. You've worked hard to gain your product knowledge. You study industry trends. But do you know how to talk to clients so they'll listen? The How to Master the Art of Selling Financial Services live audio seminar shows you how to gain the trust of others quickly and get them to like you, take your advice, and become long-term clients, which is the foundation for every successful business.
-
3 out of 5 stars
-
better stuff for free on YouTube from
- By milos Vranic on 08-10-17
By: Tom Hopkins
-
Sell It Today, Sell It Now
- Mastering the Art of the One-Call Close
- By: Tom Hopkins, Pat Leiby
- Narrated by: Tom Hopkins
- Length: 4 hrs and 38 mins
- Unabridged
-
Overall4.5 out of 5 stars 111
-
Performance4.5 out of 5 stars 93
-
Story4.5 out of 5 stars 90
Have you discovered the power of the one-call close? Sell It Today, Sell It Now, an audio seminar by sales champion Tom Hopkins, is a supplemental training program that compliments the Sell It Today, Sell It Now book. This audio program, along with the accompanying workbook, is your ultimate reference guide to planning and perfecting the art of the one-call close.
-
5 out of 5 stars
-
great audio
- By Leandro on 09-23-16
By: Tom Hopkins, and others
-
Selling to Homeowners the Sandler Way
- A Proven Process for Selling Products and Services to Consumers in Their Home
- By: Kim Booker, Chip Doyle, David Mattson
- Narrated by: Sean Pratt
- Length: 4 hrs and 31 mins
- Unabridged
-
Overall5 out of 5 stars 148
-
Performance5 out of 5 stars 120
-
Story5 out of 5 stars 121
Selling to homeowners is different - and challenging. To succeed in this environment, you need the Sandler Selling System. Selling to Homeowners the Sandler Way shows how the Sandler Selling System delivers career-changing results for salespeople who close deals in the buyer's personal, private domestic space. This kind of selling applies to dozens of industries, from remodeling to insurance.
-
5 out of 5 stars
-
awesome
- By Anonymous User on 01-24-20
By: Kim Booker, and others
-
Power Phone Scripts
- 500 Word-for-Word Questions, Phrases, and Conversations to Open and Close More Sales
- By: Mike Brooks
- Narrated by: Stephen McLaughlin
- Length: 8 hrs and 44 mins
- Unabridged
-
Overall4.5 out of 5 stars 258
-
Performance4.5 out of 5 stars 215
-
Story4.5 out of 5 stars 212
Start closing sales like top producers! Have you ever found yourself at a loss for what to say when the gatekeeper asks you what your call is about? Have your palms ever sweated when the decision maker shuts you down with "I wouldn't be interested"? Has your heart taken a fast dive into your stomach when, at the start of your presentation, your prospect tells you that they've thought about it and are just going to pass? Are you finally ready to learn how to confidently and effectively overcome these objections, stalls, and blow-offs?
-
1 out of 5 stars
-
Terrible book.
- By zortman on 10-04-18
By: Mike Brooks
-
Selling Technology the Sandler Way
- Finding Technical Solutions That Win Long-Term Business Relationships
- By: Rich Chiarello
- Narrated by: Sean Pratt
- Length: 3 hrs and 3 mins
- Unabridged
-
Overall4.5 out of 5 stars 83
-
Performance4.5 out of 5 stars 70
-
Story4.5 out of 5 stars 69
Rich Chiarello offers sales teams tasked with selling technical solutions a proven program for success, based on the Sandler Selling System. He shows salespeople how to identify the most pressing business problem that their tool, application, or platform solves - and how to create a joint project plan that delivers value for both buyer and seller.
-
3 out of 5 stars
-
Nothing new here
- By LCarroll on 05-25-23
By: Rich Chiarello
-
The Sales Advantage
- How to Get It, Keep It, and Sell More than Ever
- By: Dale Carnegie, Associates#Inc., J. Oliver Crom, and others
- Narrated by: John Dossett
- Length: 3 hrs and 14 mins
- Abridged
-
Overall4 out of 5 stars 153
-
Performance4.5 out of 5 stars 67
-
Story4 out of 5 stars 63
The two crucial questions most often asked by salespeople are: "How can I close more sales?" and "What can I do to reduce objections?" The answer to both questions is the same: You learn to sell from a buyer's point of view. The Sales Advantage, a proven, logical, step-by-step guide from the most recognized name in sales training, will show you how.
-
5 out of 5 stars
-
Terrific information
- By Bruce E. Hawkins on 06-26-03
By: Dale Carnegie, and others
-
The Great Employee Handbook
- By: Quint Studer
- Narrated by: Kevin Young
- Length: 4 hrs and 34 mins
- Unabridged
-
Overall4.5 out of 5 stars 25
-
Performance4.5 out of 5 stars 21
-
Story4.5 out of 5 stars 21
The most valuable on-the-job skills come from experience but you don t have to work a lifetime to master them. Often, it s the day-to-day issues, those not found in any training manual, that keep us from being our best at work. We ve all looked back on challenges we ve faced whether they involved a boss, a coworker, or a customer and thought, If I knew then what I know now, I would have handled that in a completely different way!
-
5 out of 5 stars
-
Excellent!
- By Andrea on 05-25-15
By: Quint Studer
-
The Sandler Rules
- 49 Timeless Selling Principles…and How to Apply Them
- By: David Mattson
- Narrated by: David Mattson
- Length: 3 hrs and 55 mins
- Unabridged
-
Overall5 out of 5 stars 219
-
Performance4.5 out of 5 stars 178
-
Story4.5 out of 5 stars 178
All prospects lie, all the time. Never ask for the order. Get an IOU for everything you do. Don't spill your candy in the lobby. Until now, these unique rules (and 45 more) were given out only to Sandler Training clients in special seminars and private coaching. After three decades of proven success, the secrets are out in The Sandler Rules. And when salespeople know the rules, they get results.
-
5 out of 5 stars
-
New to Sales and my first sales book
- By Paul on 07-22-18
By: David Mattson
-
Beyond the Walkaround
- A New Vision of Modern Automotive Sales
- By: Robert J. Hamilton
- Narrated by: Rob Hamilton
- Length: 3 hrs and 55 mins
- Unabridged
-
Overall5 out of 5 stars 56
-
Performance4.5 out of 5 stars 50
-
Story4.5 out of 5 stars 48
Delivering more vehicles and creating more income only scratches the surface of Beyond the Walkaround. The "New Vision" takes sales consultants on a journey unlike any other. Create the ideal environment that allows for customer comfort and consultant confidence, the true key to success in all sales. Learn to counter, transition, and close like you never have before. Author Rob Hamilton takes us all on a fun trip through the realm of car sales.
-
5 out of 5 stars
-
great book
- By rodolfo on 08-29-15
-
Exceptional Service, Exceptional Profit
- The Secrets of Building a Five-Star Customer Service Organization
- By: Leonardo Inghilleri, Micah Solomon
- Narrated by: Sean Pratt
- Length: 5 hrs and 39 mins
- Unabridged
-
Overall4.5 out of 5 stars 159
-
Performance4.5 out of 5 stars 131
-
Story4.5 out of 5 stars 131
In a tight market, your most powerful growth engine - and your best protection from competitive inroads - is this: Put everything you can into cultivating true customer loyalty. Loyal customers are less sensitive to price competition, more forgiving of small glitches, and, ultimately, become "walking billboards" who will happily promote your brand.
In Exceptional Service, Exceptional Profit, insiders Leonardo Inghilleri and Micah Solomon reveal the secrets of providing online and offline customer service so superior it nearly guarantees loyalty.
-
5 out of 5 stars
-
Great book, recommended!
- By KLD on 07-03-15
By: Leonardo Inghilleri, and others
Publisher's summary
Gain the tools you need to provide excellent customer service. You will find within easy-to-understand and simple-to-apply techniques for improving your customer's experience.
Related to this topic
-
Exceptional Service, Exceptional Profit
- The Secrets of Building a Five-Star Customer Service Organization
- By: Leonardo Inghilleri, Micah Solomon
- Narrated by: Sean Pratt
- Length: 5 hrs and 39 mins
- Unabridged
-
Overall4.5 out of 5 stars 159
-
Performance4.5 out of 5 stars 131
-
Story4.5 out of 5 stars 131
In a tight market, your most powerful growth engine - and your best protection from competitive inroads - is this: Put everything you can into cultivating true customer loyalty. Loyal customers are less sensitive to price competition, more forgiving of small glitches, and, ultimately, become "walking billboards" who will happily promote your brand.
In Exceptional Service, Exceptional Profit, insiders Leonardo Inghilleri and Micah Solomon reveal the secrets of providing online and offline customer service so superior it nearly guarantees loyalty.
-
5 out of 5 stars
-
Great book, recommended!
- By KLD on 07-03-15
By: Leonardo Inghilleri, and others
-
The 25 Most Common Sales Mistakes and How to Avoid Them
- By: Stephan Schiffman
- Narrated by: Michael Ferreri
- Length: 1 hr and 47 mins
- Unabridged
-
Overall4.5 out of 5 stars 74
-
Performance4.5 out of 5 stars 48
-
Story4.5 out of 5 stars 48
Noted sales trainer Stephan Schiffman, the famous master of cold calls and sales techniques, provides bite-sized tips on correcting common sales problems, using the same nuggets-of-advice format as in many of his other books!
-
5 out of 5 stars
-
Distilled value.
- By Steve on 09-15-17
-
How to Master the Art of Selling Financial Services
- By: Tom Hopkins
- Narrated by: Tom Hopkins
- Length: 3 hrs and 48 mins
- Unabridged
-
Overall5 out of 5 stars 313
-
Performance5 out of 5 stars 270
-
Story5 out of 5 stars 268
Whether you're a financial services expert or novice, you understand the business. You've worked hard to gain your product knowledge. You study industry trends. But do you know how to talk to clients so they'll listen? The How to Master the Art of Selling Financial Services live audio seminar shows you how to gain the trust of others quickly and get them to like you, take your advice, and become long-term clients, which is the foundation for every successful business.
-
3 out of 5 stars
-
better stuff for free on YouTube from
- By milos Vranic on 08-10-17
By: Tom Hopkins
-
The 25 Sales Skills
- They Don't Teach at Business School
- By: Stephan Schiffman
- Narrated by: Stephan Schiffman
- Length: 1 hr and 42 mins
- Unabridged
-
Overall4.5 out of 5 stars 57
-
Performance4 out of 5 stars 51
-
Story4 out of 5 stars 49
Master the skills you can’t learn in a classroom. You can break into today’s cutting-edge sales force - and become a leader. All it takes is learning Stephan Schiffman’s essential skills. Honed to perfection over decades of experience, his techniques will make you a top sales performer. From the man who’s trained more than a half-million salespeople, these are the secrets you won’t learn in any classroom. Now they’re yours for the taking and will put you on the fast track to career advancement.
-
5 out of 5 stars
-
Great Sales book!!!
- By NN on 02-27-17
-
What Do You Really Want for Your Children?
- By: Dr. Wayne W. Dyer
- Narrated by: Dr. Wayne W. Dyer
- Length: 4 hrs and 12 mins
- Unabridged
-
Overall5 out of 5 stars 335
-
Performance5 out of 5 stars 285
-
Story5 out of 5 stars 282
Questioning thousands of parents and educators, Dr. Wayne Dyer learned firsthand what people really want for their children. They don't particularly want their kids to go to fancy schools, acquire riches, or live "the good life". They do want them to have personal integrity and high self-esteem, and to grow up with love and peace in their hearts. Children raised the Wayne Dyer way feel useful and needed. They are inner- rather than outer-directed. They live a stress-free life naturally, without resorting to drugs.
-
5 out of 5 stars
-
Deaply helpful
- By Dominique on 04-28-15
-
Be Amazing or Go Home
- Seven Customer Service Habits That Create Confidence with Everyone
- By: Shep Hyken
- Narrated by: Timothy Andrés Pabon
- Length: 3 hrs and 20 mins
- Unabridged
-
Overall4.5 out of 5 stars 77
-
Performance4.5 out of 5 stars 66
-
Story4.5 out of 5 stars 66
Want to amaze your customers, impress the people you work with, and outshine your competition? Going from average to amazing isn't an out-of-reach goal. In fact, amazement is a habit that anyone can master - and Shep Hyken knows the tricks to making it your own. In Be Amazing or Go Home, Shep shares the secrets behind making his motto "Always Be Amazing!" an everyday lifestyle and shows how you too can become exceptional in business and in life. Drawing on the routines of incredible people, Shep demonstrates simple practices that can elevate your game.
-
2 out of 5 stars
-
Basic common sense!
- By RENATA LAIR on 05-30-23
By: Shep Hyken
-
Exceptional Service, Exceptional Profit
- The Secrets of Building a Five-Star Customer Service Organization
- By: Leonardo Inghilleri, Micah Solomon
- Narrated by: Sean Pratt
- Length: 5 hrs and 39 mins
- Unabridged
-
Overall4.5 out of 5 stars 159
-
Performance4.5 out of 5 stars 131
-
Story4.5 out of 5 stars 131
In a tight market, your most powerful growth engine - and your best protection from competitive inroads - is this: Put everything you can into cultivating true customer loyalty. Loyal customers are less sensitive to price competition, more forgiving of small glitches, and, ultimately, become "walking billboards" who will happily promote your brand.
In Exceptional Service, Exceptional Profit, insiders Leonardo Inghilleri and Micah Solomon reveal the secrets of providing online and offline customer service so superior it nearly guarantees loyalty.
-
5 out of 5 stars
-
Great book, recommended!
- By KLD on 07-03-15
By: Leonardo Inghilleri, and others
-
The 25 Most Common Sales Mistakes and How to Avoid Them
- By: Stephan Schiffman
- Narrated by: Michael Ferreri
- Length: 1 hr and 47 mins
- Unabridged
-
Overall4.5 out of 5 stars 74
-
Performance4.5 out of 5 stars 48
-
Story4.5 out of 5 stars 48
Noted sales trainer Stephan Schiffman, the famous master of cold calls and sales techniques, provides bite-sized tips on correcting common sales problems, using the same nuggets-of-advice format as in many of his other books!
-
5 out of 5 stars
-
Distilled value.
- By Steve on 09-15-17
-
How to Master the Art of Selling Financial Services
- By: Tom Hopkins
- Narrated by: Tom Hopkins
- Length: 3 hrs and 48 mins
- Unabridged
-
Overall5 out of 5 stars 313
-
Performance5 out of 5 stars 270
-
Story5 out of 5 stars 268
Whether you're a financial services expert or novice, you understand the business. You've worked hard to gain your product knowledge. You study industry trends. But do you know how to talk to clients so they'll listen? The How to Master the Art of Selling Financial Services live audio seminar shows you how to gain the trust of others quickly and get them to like you, take your advice, and become long-term clients, which is the foundation for every successful business.
-
3 out of 5 stars
-
better stuff for free on YouTube from
- By milos Vranic on 08-10-17
By: Tom Hopkins
-
The 25 Sales Skills
- They Don't Teach at Business School
- By: Stephan Schiffman
- Narrated by: Stephan Schiffman
- Length: 1 hr and 42 mins
- Unabridged
-
Overall4.5 out of 5 stars 57
-
Performance4 out of 5 stars 51
-
Story4 out of 5 stars 49
Master the skills you can’t learn in a classroom. You can break into today’s cutting-edge sales force - and become a leader. All it takes is learning Stephan Schiffman’s essential skills. Honed to perfection over decades of experience, his techniques will make you a top sales performer. From the man who’s trained more than a half-million salespeople, these are the secrets you won’t learn in any classroom. Now they’re yours for the taking and will put you on the fast track to career advancement.
-
5 out of 5 stars
-
Great Sales book!!!
- By NN on 02-27-17
-
What Do You Really Want for Your Children?
- By: Dr. Wayne W. Dyer
- Narrated by: Dr. Wayne W. Dyer
- Length: 4 hrs and 12 mins
- Unabridged
-
Overall5 out of 5 stars 335
-
Performance5 out of 5 stars 285
-
Story5 out of 5 stars 282
Questioning thousands of parents and educators, Dr. Wayne Dyer learned firsthand what people really want for their children. They don't particularly want their kids to go to fancy schools, acquire riches, or live "the good life". They do want them to have personal integrity and high self-esteem, and to grow up with love and peace in their hearts. Children raised the Wayne Dyer way feel useful and needed. They are inner- rather than outer-directed. They live a stress-free life naturally, without resorting to drugs.
-
5 out of 5 stars
-
Deaply helpful
- By Dominique on 04-28-15
-
Be Amazing or Go Home
- Seven Customer Service Habits That Create Confidence with Everyone
- By: Shep Hyken
- Narrated by: Timothy Andrés Pabon
- Length: 3 hrs and 20 mins
- Unabridged
-
Overall4.5 out of 5 stars 77
-
Performance4.5 out of 5 stars 66
-
Story4.5 out of 5 stars 66
Want to amaze your customers, impress the people you work with, and outshine your competition? Going from average to amazing isn't an out-of-reach goal. In fact, amazement is a habit that anyone can master - and Shep Hyken knows the tricks to making it your own. In Be Amazing or Go Home, Shep shares the secrets behind making his motto "Always Be Amazing!" an everyday lifestyle and shows how you too can become exceptional in business and in life. Drawing on the routines of incredible people, Shep demonstrates simple practices that can elevate your game.
-
2 out of 5 stars
-
Basic common sense!
- By RENATA LAIR on 05-30-23
By: Shep Hyken
-
High-Profit Prospecting
- Powerful Strategies to Find the Best Leads and Drive Breakthrough Sales Results
- By: Mark Hunter CSP
- Narrated by: Sean Pratt
- Length: 6 hrs and 10 mins
- Unabridged
-
Overall4.5 out of 5 stars 371
-
Performance4.5 out of 5 stars 316
-
Story4.5 out of 5 stars 312
As a salesperson, your pipeline is the key to your success. No matter what changes, that remains the same. Top producers prospect - and they do it all the time. "But how?" you ask, "In the age of the Internet, isn't cold-calling dead?" Now, in his new audiobook, sales expert Mark Hunter shatters costly prospecting myths and eliminates confusion about what works today.
-
3 out of 5 stars
-
recycles a lot of common info
- By roland on 04-18-17
By: Mark Hunter CSP
-
High-Tech, High-Touch Customer Service
- Inspire Timeless Loyalty in the Demanding New World of Social Commerce
- By: Micah Solomon
- Narrated by: Micah Solomon, Sean Pratt
- Length: 6 hrs and 7 mins
- Unabridged
-
Overall4 out of 5 stars 81
-
Performance4.5 out of 5 stars 69
-
Story4 out of 5 stars 70
In an age of Twitter, smartphones, and self-service kiosks, high-tech but still high-touch customer service is the answer. Today’s customers are a hard bunch to crack. Time-strapped, screen-addicted, value-savvy, and socially engaged, their expectations are tougher than ever for a business to keep up with. They are empowered like never before and expect businesses to respect that sense of empowerment - lashing out at those that don’t. Take heart: Old-fashioned customer service, fully retooled for today’s blistering pace and digitally connected reality, is what you need to build the kind of loyal customer base that allows you to survive - and thrive.
-
5 out of 5 stars
-
This is the book that cracks the code!
- By Nick Morgan on 04-30-13
By: Micah Solomon
-
The Lost Art of Closing
- Winning the Ten Commitments That Drive Sales
- By: Anthony Iannarino
- Narrated by: Anthony Iannarino
- Length: 5 hrs and 9 mins
- Unabridged
-
Overall4.5 out of 5 stars 310
-
Performance4.5 out of 5 stars 268
-
Story4.5 out of 5 stars 267
Anthony Iannarino has a different approach to closing geared to the new technological and social realities of our time. In The Lost Art of Closing, he proves that the final commitment can actually be one of the easiest parts of the sales process - if you've set it up properly with other commitments that have to happen long before the close. The key is to lead customers through a series of necessary steps designed to prevent a purchase stall.
-
4 out of 5 stars
-
gems buried in fluff
- By Andrey Norin on 04-13-18
-
The Effortless Experience
- Conquering the New Battleground for Customer Loyalty
- By: Matthew Dixon, Nick Toman, Rick DeLisi
- Narrated by: Matthew Dixon, Nick Toman, Rick DeLisi
- Length: 6 hrs and 37 mins
- Unabridged
-
Overall4.5 out of 5 stars 110
-
Performance4.5 out of 5 stars 89
-
Story4.5 out of 5 stars 88
In their acclaimed best seller The Challenger Sale, Matthew Dixon and his colleagues at CEB busted many longstanding myths about sales. Now they've turned their research and analysis to a new vital business subject - customer loyalty - with a new book that turns the conventional wisdom on its head. The idea that companies must delight customers by exceeding service expectations is so entrenched that managers rarely even question it. They devote untold time, energy, and resources to trying to dazzle people and inspire their undying loyalty.
-
5 out of 5 stars
-
If you are a CXer, you have to read/listen to it
- By Shirley Campbell on 05-26-23
By: Matthew Dixon, and others
-
How to Not Suck as a Manager
- 5 Facts to Bring Any Boss Out of the Basement
- By: A. P. Grow
- Narrated by: A. P. Grow
- Length: 1 hr and 15 mins
- Unabridged
-
Overall4.5 out of 5 stars 470
-
Performance4.5 out of 5 stars 379
-
Story4.5 out of 5 stars 379
Dr. Grow is dean of workplace sanity education for the Workplace Sanity Group; a team dedicated to improving interpersonal communication and effectiveness in the workplace. His PhD is in Educational Leadership with a focus on adult education and training and its application in organizational development. He has been overseeing both public and private operations for over 20 years. His work experience includes training and support team member and international program manager at Microsoft and organizational development manager on the West Coast for Green Mountain Coffee Roasters.
-
5 out of 5 stars
-
How to not suck is a great book
- By Haley Hull on 09-28-20
By: A. P. Grow
-
Corporate Confidential
- 50 Secrets Your Company Doesn’t Want You to Know - and What to Do About Them
- By: Cynthia Shapiro
- Narrated by: Vanessa Daniels
- Length: 6 hrs and 22 mins
- Unabridged
-
Overall4.5 out of 5 stars 57
-
Performance4.5 out of 5 stars 47
-
Story4.5 out of 5 stars 48
Cynthia Shapiro is a former human resources executive who's pulling back the curtain on the way that companies really work. In Corporate Confidential, she unmasks startling truths and what you can do about them. Shapiro pulls no punches, giving listeners an inside look at a secret world of hidden agendas they would never normally see: a world of insider information and insights that can save a career.
-
1 out of 5 stars
-
Bad advice
- By Colin Priest on 11-14-20
By: Cynthia Shapiro
-
Authenticity: The Head, Heart, and Soul of Selling
- By: Ron Willingham
- Narrated by: Ron Willingham
- Length: 7 hrs and 16 mins
- Abridged
-
Overall4.5 out of 5 stars 23
-
Performance4.5 out of 5 stars 21
-
Story5 out of 5 stars 20
Emotional factors are powerful contributors to sales success. In this audiobook, you will go beyond the what to the how and why, and learn whole-being selling - selling that utilizes the head, heart, and soul and brings mental, emotional, and spiritual forces together. Sales expert Ron Willingham shares new discoveries about the deeper causes of sales success or failure, and offers a step-by-step guide.
By: Ron Willingham
-
How Did That Happen?
- Holding People Accountable for Results the Positive, Principled Way
- By: Roger Connors, Tom Smith
- Narrated by: Lloyd James
- Length: 9 hrs and 53 mins
- Unabridged
-
Overall4 out of 5 stars 97
-
Performance4 out of 5 stars 61
-
Story4.5 out of 5 stars 61
Drawing on case studies, many from client companies, the authors show how to establish clear expectations and manage the unmet expectations that inevitably occur. And they offer a positive, principled way that engages hearts and minds. This book can help people at every level---from senior executives to front-line workers---enjoy greater productivity, profitability, and job satisfaction.
-
1 out of 5 stars
-
HELP - How Can I Get The Lost Hours Back ?
- By Mike on 09-23-09
By: Roger Connors, and others
-
Maximum Influence: 2nd Edition
- The 12 Universal Laws of Power Persuasion
- By: Kurt W Mortensen
- Narrated by: Tim Andres Pabon
- Length: 8 hrs and 49 mins
- Unabridged
-
Overall4.5 out of 5 stars 114
-
Performance4.5 out of 5 stars 101
-
Story4 out of 5 stars 100
Salespeople, consultants, managers, executives, entrepreneurs... Influence is a crucial tool for absolutely anyone seeking success and prosperity. But how can everyday people actually become more influential? Maximum Influence unlocks the secrets of the master influencers. Now in an all-new edition, the audiobook combines scientific research with real-world studies, presenting the most authoritative and effective arsenal of persuasion techniques ever.
-
3 out of 5 stars
-
Good book
- By Federico Alvarez on 11-21-14
By: Kurt W Mortensen
-
Street Smarts
- An All-Purpose Tool Kit for Entrepreneurs
- By: Norm Brodsky, Bo Burlingham
- Narrated by: Sean Pratt
- Length: 10 hrs and 8 mins
- Unabridged
-
Overall4.5 out of 5 stars 1,739
-
Performance4.5 out of 5 stars 1,530
-
Story4.5 out of 5 stars 1,531
People starting out in business tend to seek step-by-step formulas or rules, but in reality there are no magic bullets. Rather, says veteran company-builder Norm Brodsky, there's a mentality that helps street- smart entrepreneurs solve problems and pursue opportunities as they arise. Brodsky shares his hard-earned wisdom every month in Inc. magazine, in the hugely popular "Street Smarts" column he cowrites with Bo Burlingham. Now they've adapted their best advice into a comprehensive guide for anyone running a small business.
-
5 out of 5 stars
-
This great audio was originally called The Knack!
- By morton on 12-16-11
By: Norm Brodsky, and others
-
The Only Sales Guide You'll Ever Need
- By: Anthony Iannarino
- Narrated by: Anthony Iannarino
- Length: 5 hrs and 54 mins
- Unabridged
-
Overall4.5 out of 5 stars 596
-
Performance4.5 out of 5 stars 508
-
Story4.5 out of 5 stars 500
Anthony Iannarino never set out to become a salesman. He fell into his profession by accident, and now has turned his focus to a question that's been debated for at least a century: Why are a small number of salespeople in any field hugely successful, while the rest are stuck with mediocre results at best? Since then, and for over 25 years, he has read hundreds of books, tested countless strategies, and interviewed dozens of the best salespeople to figure out what sets the extraordinary ones apart from the rest.
-
5 out of 5 stars
-
Great read
- By Helpful Review on 10-12-17
-
Sales EQ
- How Ultra High Performers Leverage Sales-Specific Emotional Intelligence to Close the Complex Deal
- By: Jeb Blount
- Narrated by: Jeb Blount
- Length: 9 hrs and 2 mins
- Unabridged
-
Overall5 out of 5 stars 1,789
-
Performance5 out of 5 stars 1,546
-
Story4.5 out of 5 stars 1,534
The sales profession is in the midst of a perfect storm. Buyers have more power - more information, more at stake, and more control over the sales process - than any time in history. Technology is bringing disruptive change at an ever-increasing pace, creating fear and uncertainty that leaves buyers clinging to the status quo.
-
5 out of 5 stars
-
Effective Approach to EQ Sales Mastery
- By Joe on 07-20-17
By: Jeb Blount
What listeners say about Customer Care: A Guide to Successful Customer Service
Average customer ratingsReviews - Please select the tabs below to change the source of reviews.
-
Overall4 out of 5 stars
-
Performance5 out of 5 stars
-
Story3 out of 5 stars
- InnerBeautyOut
- 06-01-21
Great overview
It was a great customer service overview. However, I expected more strategies directed towards management.
Something went wrong. Please try again in a few minutes.
You voted on this review!
You reported this review!