-
Customer experience
- Todo lo que necesitas saber para diseñar y medir tus experiencias cliente
- Narrado por: Salvador Serrano
- Duración: 3 h y 54 m
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Customer experience
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Resumen del Editor
La Customer Experience es una disciplina con una demanda creciente que despierta mucho interés. Solo en países de habla hispana hay 49.500 búsquedas al mes por Google del término "Customer Experience". Pocos son los profesionales que saben del tema y que ofrecen un método que permita diseñar Experiencias Cliente relevantes y rentables .
Este libro explica el método CX3C, un método sencillo y eficaz que consta de 10 fases para que el "lunes", cuando el lector llegue a la oficina, pueda empezar a trabajar con sus compañeros en diseñar y activar Experiencias Cliente relevantes y rentables.
Al comprar este título, el archivo PDF que lo acompaña estará disponible en su confirmación de compra enviada por correo electrónico, así como en su biblioteca, desde su ordenador.
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Lo que los oyentes dicen sobre Customer experience
Calificaciones medias de los clientesReseñas - Selecciona las pestañas a continuación para cambiar el origen de las reseñas.
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Total5 out of 5 stars
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Ejecución5 out of 5 stars
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Historia5 out of 5 stars
- Anonymous User
- 05-02-24
Buen libro mal audio
El libro es buenísimo, te ayuda a ver la cx en orden y con una metodología simple, pero tiene tablas y la lectura no las considera por lo que se torna confuso
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