-
Die Zukunft des Kundenservice ist grün!
- So gelingt der Spagat zwischen Kundenanspruch und Nachhaltigkeit
- Narrated by: Volker Niederfahrenhorst
- Length: 8 hrs and 12 mins
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Die Zukunft des Kundenservice ist grün!
Buy for $14.77
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Publisher's summary
Die Energiepreise explodieren. Gleichzeitig erwarten Kund:innen, dass Unternehmen nachhaltig agieren. Das stellt diese vor die große Herausforderung, auf die Kosten zu schauen, ohne dabei die Erwartungen ihrer Geschäftspartner zu vernachlässigen.
Die Schlussfolgerung des Autors: Nur der grüne Kundenservice hat Zukunft.
Peter Weidling holt die Unternehmen bei ihrer doppelten Herausforderung ab. Er zeigt Lösungsansätze und Best Practices zum nachhaltigen Wirtschaften für Dienstleistungsunternehmen – zum Beispiel wie der Service weitergedacht und mit innovativen Ideen verbessert werden kann. Gleichzeitig macht er Vorschläge, wie sich mehr Umsatz generieren lässt, um damit Kosten für nachhaltiges Wirtschaften zu kompensieren.
In deiner Audible-Bibliothek findest du für dieses Hörerlebnis eine PDF-Datei mit zusätzlichem Material.
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