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Resumen del Editor
Lernen Sie die Grundlagen aus dem CRM kennen.
Kundenmanagement ist heute in Unternehmen nicht mehr wegzudenken. War es früher noch der Verkäufer/Vertriebsleiter, der diese Aufgabe übernahm, sind es heute eigenständige Positionen. Vor gut 70 Jahren konzentrierten die Unternehmen sich primär auf das Produkt sind es heute die Bedürfnisse des Kunden, die in den Fokus gerückt sind.
Von daher ist ein professionelles Customer Relationship Management unerlässlich.
In diesem Kurs lernen Sie die Grundlagen des CRM.
INHALT:
- Was ist CRM,
- Kundenorientierung,
- Kundenzufriedenheit,
- Reklamationen,
- Qualitätsmanagement.
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Lo que los oyentes dicen sobre Einstieg ins Customer Relationship Management
Calificaciones medias de los clientesReseñas - Selecciona las pestañas a continuación para cambiar el origen de las reseñas.
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Total1 out of 5 stars
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Ejecución1 out of 5 stars
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Historia1 out of 5 stars
- Charles
- 08-17-20
Foreign language
I’m sure this is a great book and has wonderful information. Unfortunately I do not speak German and this is not helpful at all.
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