HBR's 10 Must Reads on Trust (With Bonus Article "Begin with Trust" by Frances X. Frei and Anne Morriss)
HBR's 10 Must Reads Series
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HBR's 10 Must Reads on Trust (With Bonus Article "Begin with Trust" by Frances X. Frei and Anne Morriss)
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Narrated by:
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Carolyn Jania
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Michael Butler Murray
About this listen
Business success begins with trust.
Trust is the basis for all that we do as leaders and as organizations. Employees who trust their employers are more productive and creative. Businesses that earn their customers' trust maintain better relationships and reap better results. Meanwhile, breaches of trust between companies and the public are becoming more frequent—and more costly.
If you read (or listen to) nothing else on trust, listen to these ten articles. We've combed through hundreds of Harvard Business Review articles and selected the most important ones to help you build, maintain, and repair trust, both as a leader and as a company.
This book will inspire you to: develop trust through competence, legitimacy, and impact; understand the neuroscience of trust; follow through on your commitments to stakeholders; negotiate better with an untrustworthy counterpart; see your company through the eyes of your customers; and rebuild relationships after a breakdown of trust.
©2023 Harvard Business School Publishing Corporation (P)2023 Ascent AudioListeners also enjoyed...
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Overall4.5 out of 5 stars 691
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Performance4.5 out of 5 stars 582
-
Story4.5 out of 5 stars 581
No Ego is about increasing awareness of just how often individuals are operating out of ego at work, breeding drama and discord rather than innovation and constructive collaboration. It is high time to reinvent leadership thinking. The current work experience is so full of emotional waste that it's seen as a foregone cost in today's business environments. Cy Wakeman teaches straightforward strategies in which this time and energy can be re-commissioned and put toward the value that hired talent is intended to provide.
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3 out of 5 stars
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It's a good dose of reality, but not enough...
- By Phaethon on 02-25-20
By: Cy Wakeman
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Leadership BS
- Fixing Workplaces and Careers One Truth at a Time
- By: Jeffrey Pfeffer
- Narrated by: Mike Chamberlain
- Length: 7 hrs and 51 mins
- Unabridged
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Overall4.5 out of 5 stars 442
-
Performance4.5 out of 5 stars 384
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Story4.5 out of 5 stars 376
In Leadership BS Jeffrey Pfeffer shines a bright light on the leadership industry, showing why it's failing and how it might be remade. He sets the record straight on the oft-made prescriptions for leaders to be honest, authentic, and modest; tell the truth; build trust; and take care of others. By calling BS on so many of the stories and myths of leadership, he gives people a more scientific look at the evidence and better information to guide their careers.
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4 out of 5 stars
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Antidote to Bromides from Leadership Gurus
- By Sean Lannan on 09-23-15
By: Jeffrey Pfeffer
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The Complete Guide to Mergers and Acquisitions
- Process Tools to Support M&A Integration at Every Level, 3rd Edition
- By: Timothy J. Galpin, Mark Herndon
- Narrated by: Paul Heitsch
- Length: 10 hrs and 39 mins
- Unabridged
-
Overall3 out of 5 stars 9
-
Performance3.5 out of 5 stars 8
-
Story3.5 out of 5 stars 7
Merger and acquisition activity across the globe continues to grow, and is also playing a major role in the development of expanding markets. A well-managed integration effort is essential to success, and failure means a tremendous waste in terms of time and money, as well as the rapid destruction of shareholder value. The Complete Guide to Mergers and Acquisitions: Process Tools to Support M&A Integration at Every Level, Third Edition is an invaluable resource to guide firms in managing M&A integration and maximize the value of their deals.
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2 out of 5 stars
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Sales brochure for the authors
- By J Garner on 04-18-22
By: Timothy J. Galpin, and others
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The Effortless Experience
- Conquering the New Battleground for Customer Loyalty
- By: Matthew Dixon, Nick Toman, Rick DeLisi
- Narrated by: Matthew Dixon, Nick Toman, Rick DeLisi
- Length: 6 hrs and 37 mins
- Unabridged
-
Overall4.5 out of 5 stars 110
-
Performance4.5 out of 5 stars 89
-
Story4.5 out of 5 stars 88
In their acclaimed best seller The Challenger Sale, Matthew Dixon and his colleagues at CEB busted many longstanding myths about sales. Now they've turned their research and analysis to a new vital business subject - customer loyalty - with a new book that turns the conventional wisdom on its head. The idea that companies must delight customers by exceeding service expectations is so entrenched that managers rarely even question it. They devote untold time, energy, and resources to trying to dazzle people and inspire their undying loyalty.
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5 out of 5 stars
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If you are a CXer, you have to read/listen to it
- By Shirley Campbell on 05-26-23
By: Matthew Dixon, and others
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Solving Problems with Design Thinking
- Ten Stories of What Works
- By: Jeanne Liedtka, Andrew King, Kevin Bennett
- Narrated by: Dina Pearlman
- Length: 7 hrs and 19 mins
- Unabridged
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Overall4 out of 5 stars 91
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Performance4 out of 5 stars 79
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Story4 out of 5 stars 80
Design-oriented firms such as Apple and IDEO have demonstrated how design thinking can directly affect business results. Yet most managers lack a real sense of how to put this new approach to use for issues other than product development and sales growth. Solving Problems with Design Thinking details 10 real-world examples of managers who successfully applied design methods at 3M, Toyota, IBM, Intuit, and SAP; entrepreneurial start-ups such as MeYou Health; and government and social sector organizations.
-
5 out of 5 stars
-
Excellent book for design thinkers
- By Amazon Customer on 11-16-16
By: Jeanne Liedtka, and others
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Organizational Culture and Leadership, Fifth Edition
- By: Edgar H. Schein, Peter Schein
- Narrated by: Noah Michael Levine
- Length: 12 hrs and 34 mins
- Unabridged
-
Overall4.5 out of 5 stars 118
-
Performance4 out of 5 stars 106
-
Story4 out of 5 stars 105
Organizational Culture and Leadership is the classic reference for managers and students seeking a deeper understanding of the inter-relationship of organizational culture dynamics and leadership. Author Edgar Schein is the 'father' of organizational culture, world-renowned for his expertise and research in the field; in this book, he analyzes and illustrates through cases the abstract concept of culture and shows its importance to the management of organizational change.
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1 out of 5 stars
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Terrible listening experience
- By Ashley on 01-26-19
By: Edgar H. Schein, and others
-
The Amazon Way: Amazon's 14 Leadership Principles
- By: John Rossman, Tom Alberg - foreword
- Narrated by: Jeff Cummings
- Length: 4 hrs and 40 mins
- Unabridged
-
Overall4.5 out of 5 stars 144
-
Performance4.5 out of 5 stars 110
-
Story4.5 out of 5 stars 108
The 3rd edition of The Amazon Way is one of the rare business leadership books giving actionable insights for innovation and business growth to be the basis for your digital transformation gameplan. The Amazon Way translates Amazon's unique culture and management practices into insights and opportunities, as only an Amazon executive and expert advisor could do for the Amazon Leadership Principles giving listeners one of the essential business leadership books for the digital era.
-
5 out of 5 stars
-
If you pay attention…
- By Ken A myhra on 12-08-24
By: John Rossman, and others
-
Take Control of Your Life
- How to Silence Fear and Win the Mental Game
- By: Mel Robbins
- Narrated by: Mel Robbins
- Length: 10 hrs and 3 mins
- Unabridged
-
Overall5 out of 5 stars 18,962
-
Performance5 out of 5 stars 16,332
-
Story5 out of 5 stars 16,192
Mel Robbins is back! The international bestselling phenomenon and creator of The Five Second Rule and Kick Ass with Mel Robbins returns to help you tackle the single biggest obstacle you face: fear. This life-changing Audible Original features a powerful mix of one-on-one life-coaching sessions and a personal narrative with vital take-aways that you can start using immediately.
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5 out of 5 stars
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Stop living in fear
- By Nike7 on 02-08-19
By: Mel Robbins
-
Maybe You Should Talk to Someone
- A Therapist, HER Therapist, and Our Lives Revealed
- By: Lori Gottlieb
- Narrated by: Brittany Pressley
- Length: 14 hrs and 21 mins
- Unabridged
-
Overall4.5 out of 5 stars 43,520
-
Performance5 out of 5 stars 38,333
-
Story4.5 out of 5 stars 38,196
One day, Lori Gottlieb is a therapist who helps patients in her Los Angeles practice. The next, a crisis causes her world to come crashing down. Enter Wendell, the quirky but seasoned therapist in whose office she suddenly lands. With his balding head, cardigan, and khakis, he seems to have come straight from Therapist Central Casting. Yet he will turn out to be anything but.
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2 out of 5 stars
-
It was like a hallmark movie being waterboarded into my ears for 15 hours
- By Amazon Customer on 10-01-19
By: Lori Gottlieb
-
How to Train Your Mind
- Exploring the Productivity Benefits of Meditation
- By: Chris Bailey
- Narrated by: Chris Bailey
- Length: 3 hrs and 18 mins
- Original Recording
-
Overall4.5 out of 5 stars 8,394
-
Performance4.5 out of 5 stars 7,133
-
Story4.5 out of 5 stars 7,072
Meditation makes you more productive because it lets you earn back time. For each minute you spend meditating, you'll earn around nine minutes back, as Chris Bailey - author of The Productivity Project and Hyperfocus - will show in this candid and counter-intuitive guide to the productivity benefits of meditation.
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4 out of 5 stars
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Started Listening By Accident
- By T.D.Willis on 01-17-21
By: Chris Bailey
-
Natural Rapid Weight Loss, Lose Weight Faster with Hypnosis, Meditation, and Affirmations
- The Sleep Learning System
- By: Joel Thielke
- Narrated by: Joel Thielke
- Length: 2 hrs and 47 mins
- Original Recording
-
Overall4.5 out of 5 stars 918
-
Performance4 out of 5 stars 725
-
Story4 out of 5 stars 707
Naturally lose weight fast and get the body you've been wanting. Stop old habits in their tracks, shed pounds now, and feel amazing. Rapid weight loss is yours today with this powerful guided meditation program from the Sleep Learning System and world-renowned hypnotherapist Joel Thielke.
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5 out of 5 stars
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My new favorite hypnosis audio!
- By Penny on 04-03-16
By: Joel Thielke
-
The Obesity Code
- Unlocking the Secrets of Weight Loss
- By: Dr. Jason Fung
- Narrated by: Brian Nishii
- Length: 10 hrs and 9 mins
- Unabridged
-
Overall4.5 out of 5 stars 20,062
-
Performance4.5 out of 5 stars 17,428
-
Story4.5 out of 5 stars 17,186
In this highly listenable and provocative book, Dr. Jason Fung sets out an original, robust theory of obesity that provides startling insights into proper nutrition. In addition to his five basic steps - a set of lifelong habits that will improve your health and control your insulin levels - Dr. Fung explains how to use intermittent fasting to break the cycle of insulin resistance and reach a healthy weight - for good.
-
5 out of 5 stars
-
There is a PDF, Folks
- By Cynthia on 06-27-17
By: Dr. Jason Fung
-
Episodes
- The True Story of Two Friends & One Diagnosis
- By: Mara Altman, Kat Alexander
- Narrated by: Mara Altman, Kat Alexander
- Length: 7 hrs and 5 mins
- Original Recording
-
Overall5 out of 5 stars 204
-
Performance5 out of 5 stars 201
-
Story5 out of 5 stars 201
In Episodes, lifelong best friends Kat and Mara take listeners on an unfiltered journey through friendship, mental illness, and survival. Kat, a successful professional, is preparing for marriage and motherhood. On her fourth round of IVF, it happened—a frantic call to Mara. Mara comes over to find Kat, her friend of 25 years—the one who'd always been levelheaded, hilarious, and over-the-top thoughtful—trying to jump through a window.
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5 out of 5 stars
-
Just listen!
- By AJ on 11-17-24
By: Mara Altman, and others
-
Atomic Attraction: The Psychology of Attraction
- By: Christopher Canwell
- Narrated by: Christopher Canwell, Jackson Parker
- Length: 7 hrs and 7 mins
- Unabridged
-
Overall4.5 out of 5 stars 3,277
-
Performance4.5 out of 5 stars 2,742
-
Story4.5 out of 5 stars 2,726
In Atomic Attraction Christopher Canwell takes us on a journey through the dark waters of attraction. What turns women on? What makes them choose one man over another? And how can you become truly desirable and attractive? This book answers these questions by combining the latest scientific research with real-life case studies to show you, the listener, how to ignite the fires of attraction and captivate those around you.
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1 out of 5 stars
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Disappointing.
- By Rose Conley on 01-19-20
-
F--k Your Feelings: Master Your Mind, Accomplish Anything and Become a More Significant Human
- By: Ryan Munsey
- Narrated by: Ryan Munsey
- Length: 9 hrs and 15 mins
- Unabridged
-
Overall4.5 out of 5 stars 1,533
-
Performance4.5 out of 5 stars 1,302
-
Story4.5 out of 5 stars 1,294
95 percent of decisions are based on feelings. Not logic. Not rational thought. Feelings. Can you feel the pull of emotions, hunger, guilt, pain, jealously, depression, and everything else weighing on every decision that you make? Business owners, entrepreneurs, regular people looking to get in shape, anyone with a goal that isn't terrified of tough love - you need to listen to F--k Your Feelings - as soon as possible! In this audiobook you'll learn how to use personal mind control techniques to control the way your brain is wired and much more.
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5 out of 5 stars
-
Science heavy for those of us who want the why
- By Beth T. Irwin on 10-29-18
By: Ryan Munsey
-
Tools of Titans
- The Tactics, Routines, and Habits of Billionaires, Icons, and World-Class Performers
- By: Tim Ferriss
- Narrated by: Ray Porter, Kaleo Griffith, Tim Ferriss, and others
- Length: 22 hrs and 41 mins
- Unabridged
-
Overall4.5 out of 5 stars 3,932
-
Performance4.5 out of 5 stars 3,294
-
Story4.5 out of 5 stars 3,269
The latest groundbreaking tome from Tim Ferriss, the number-one New York Times best-selling author of The 4-Hour Workweek. For the last two years, I've interviewed more than 200 world-class performers for my podcast, The Tim Ferriss Show. The guests range from super celebs (Jamie Foxx, Arnold Schwarzenegger, etc.) and athletes (icons of powerlifting, gymnastics, surfing, etc.) to legendary Special Operations commanders and black-market biochemists. For most of my guests, it’s the first time they’ve agreed to a two-to-three-hour interview.
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3 out of 5 stars
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If I could sum it up: too much of a good thing
- By Brian Sachetta on 06-08-20
By: Tim Ferriss
-
I Thought It Was Just Me (but it isn’t)
- Telling the Truth about Perfectionism, Inadequacy, and Power
- By: Brené Brown
- Narrated by: Lauren Fortgang
- Length: 10 hrs and 44 mins
- Unabridged
-
Overall4.5 out of 5 stars 5,917
-
Performance4.5 out of 5 stars 5,033
-
Story4.5 out of 5 stars 4,976
Based on seven years of ground-breaking research and hundreds of interviews, I Thought It Was Just Me shines a long-overdue light on an important truth: Our imperfections are what connect us to each other and to our humanity. Our vulnerabilities are not weaknesses; they are powerful reminders to keep our hearts and minds open to the reality that we're all in this together.
-
3 out of 5 stars
-
I'm sure its great if you are a mother ....
- By Leslie A Hill on 08-09-11
By: Brené Brown
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Story5 out of 5 stars 3
Your inbox is overflowing. You're paralyzed because you have too much to do but don't know where to start. Your to-do list never seems to get any shorter. You leave work exhausted but have little to show for it. It's time to learn how to get the right work done. In the HBR Guide to Getting the Right Work Done, you'll discover how to focus your time and energy where they will yield the greatest reward. Not only will you end each day knowing you made progress—your improved productivity will also set you apart from the pack.
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5 out of 5 stars
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So helpful
- By Kathryn Smith on 03-26-24
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Resilience
- HBR Emotional Intelligence Series
- By: Harvard Business Review
- Narrated by: Daniel Henning, Rachel Perry
- Length: 2 hrs and 4 mins
- Unabridged
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Overall4.5 out of 5 stars 19
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Performance4.5 out of 5 stars 18
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Story4.5 out of 5 stars 18
How do some people bounce back with vigor from daily setbacks, professional crises, or even intense personal trauma? This collection of articles from HBR includes "How Resilience Works", by Diane Coutu; "Resilience for the Rest of Us", by Daniel Goleman; "How to Evaluate, Manage, and Strengthen Your Resilience", by David Kopans; "Find the Coaching in Criticism", by Sheila Heen and Douglas Stone; and much more.
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HBR's 10 Must Reads on Change Management (Including Featured Article "Leading Change," by John P. Kotter)
- HBR's 10 Must Reads Series
- By: Harvard Business Review, John P. Kotter, W. Chan Kim, and others
- Narrated by: Bernard Setaro Clark, Susan Larkin
- Length: 7 hrs and 30 mins
- Unabridged
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Overall4 out of 5 stars 9
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Performance4 out of 5 stars 8
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Story4 out of 5 stars 8
Most company's change initiatives fail. Yours don't have to.
By: Harvard Business Review, and others
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Difficult Conversations
- Craft a Clear Message, Manage Emotions and Focus on a Solution (HBR 20-Minute Manager Series)
- By: Harvard Business Review
- Narrated by: Jonathan Yen
- Length: 1 hr and 33 mins
- Unabridged
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Overall4.5 out of 5 stars 5
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Performance4.5 out of 5 stars 5
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Story4.5 out of 5 stars 5
You have to talk with a colleague about a fraught situation, but you're worried that they'll yell, or blame you, or shut down. You fear your emotions could block you from a resolution. But you can communicate in a way that's constructive—not combative.
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5 out of 5 stars
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I love it, will hear again! gives you structure!
- By HonestBuyer on 03-13-24
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HBR's 10 Must Reads 2023
- The Definitive Management Ideas of the Year from Harvard Business Review (With Bonus Article "Persuading the Unpersuadable" by Adam Grant)
- By: Harvard Business Review
- Narrated by: Mike Lenz, Rachel Perry
- Length: 6 hrs and 16 mins
- Unabridged
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Overall4 out of 5 stars 22
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Performance4.5 out of 5 stars 17
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Story4 out of 5 stars 17
We've reviewed the ideas, insights, and best practices from the past year of Harvard Business Review to keep you up to date on the most cutting-edge, influential thinking driving business today. With authors from Francesca Gino to Adam Grant and company examples from Pfizer to Microsoft, this volume brings the most current and important management conversations right to your fingertips.
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5 out of 5 stars
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applied leadership skills
- By Denzil on 02-07-24
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Harvard Business Review Emotional Intelligence Collection
- Happiness, Resilience, Empathy, Mindfulness (HBR Emotional Intelligence Series)
- By: Harvard Business Review
- Narrated by: Daniel Henning, Rachel Perry
- Length: 8 hrs and 1 min
- Unabridged
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Overall4.5 out of 5 stars 27
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Performance4.5 out of 5 stars 21
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Story4.5 out of 5 stars 21
How to be human at work. This four-volume set includes Happiness, Resilience, Mindfulness, and Empathy.
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5 out of 5 stars
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the questions to ask yourself to help get through different stages in life.
- By Cheetara on 05-18-24
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Unleashed
- The Unapologetic Leader's Guide to Empowering Everyone Around You
- By: Frances Frei, Anne Morriss
- Narrated by: Eliza Foss
- Length: 6 hrs and 13 mins
- Unabridged
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Overall4 out of 5 stars 163
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Performance4.5 out of 5 stars 134
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Story4 out of 5 stars 134
Leadership isn't easy. It takes grit, courage, and vision, among other things, that can be hard to come by on your toughest days. When leaders and aspiring leaders seek out advice, they're often told to try harder. Dig deeper. Look in the mirror and own your natural-born strengths and fix any real or perceived career-limiting deficiencies. Frances Frei and Anne Morriss offer a different worldview. They argue that this popular leadership advice glosses over the most important thing you do as a leader: build others up. Leadership isn't about you.
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1 out of 5 stars
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Critical Theory in practice.
- By Jorge Armando Machado on 08-14-21
By: Frances Frei, and others