How to Deal with Difficult People

Smart Tactics for Overcoming the Problem People in Your Life

By: Gill Hasson

Narrated by: Katy Carmichael

Length: 4 hrs and 21 mins

Publisher's summary

Don't let problem people get to you!

Whether it's a manager who keeps moving the goal posts, an uncooperative colleague, negative friend, or critical family member, some people are just plain hard to get along with.

Often, your immediate response is to shrink or sulk, become defensive or attack. But there are smarter moves to make when dealing with difficult people. This book explains how to cope with a range of situations with difficult people and to focus on what you can change.

This book will help you to:

• Understand what makes difficult people tick and how best to handle them
• Learn ways to confidently stand up to others and resist the urge to attack back
• Develop strategies to calmly navigate emotionally-charged situations
• Deal with all kinds of difficult people - hostile, manipulative and the impossible
• Know when to choose your battles, and when to walk away

Why let someone else's bad attitude ruin your day? How to Deal with Difficult People arms you with all the tools and tactics you need to handle all kinds of people - to make your life less stressful and a great deal easier.

©2014 Gill Hasson (P)2015 Audible, Ltd.

Great examples

This was a nice, short listen chock full of examples that were easy to follow and easily adaptable for personal scenarios.

Awesome!

I really enjoyed this book! I will replay it over and over! I know it will help me with the difficult people in my life. But I'll replay to see if I'll help me deal with difficult employees.

Delightfully helpful.

Only after the second chapter, and I’m already intrigued by the concepts provided in this book. I’m already drawn in and we’re only just at the start of the book.

Very Good Book

I plan a second listening as I’m not always an active listener. This book has many good tips for dealing with difficult people. Body language, listening actively, responding in the i narrative instead of the you are some examples. I would have liked to have had an expanded chapter on impossible people. I work with one who doesn’t confront most of the time, but constantly looks for faults and perceived mistakes and runs to the big boss to bitch and moan about everything under the sun. I really don’t know the complete number of people who have quit because of this indirect bullying. The sad part is the big boss goes along totally. I would have liked more input on dealing with drama queens who put every soap opera to shame. Little problems most people resolve with little thought become huge deals. I plan a second listen while dog walking. Right now the only resolution to my current situation is to walk away. Tolerating toxic and impossible people is why employers in the industry can’t recruit or retain. You can’t please an impossible person. Listen or read this book. It’s useful.

Excellent book!

This book was well worth listening to. I’m someone who has read (or listened to) probably about six books on the subjective communication and this was definitely one that I would recommend. I’ll probably listen to it another one to two times at least.

Best book o dealing with people

I read many books in similar subject in sociology and personal development but this book is the best one. it teaches you all you need to deal with difficult person. Many books just provide a story parallel to the subject and does not give you the right tools and techniques to solve the problem. This book clearly identifies the problem, difficult people and how to handles them. If you have same situation or you want or you just want to improve your social skills please read this book, you will love it. It will arm you with right tools to handle narcist and difficult people.