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Jumpstart Your Service Revolution
- Transform Your Company's DNA and Thrive in an Age of Disruption
- Narrated by: Robert Plank
- Length: 3 hrs and 40 mins
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Publisher's summary
Disruption is here—will you thrive or die?
In this age of disruption, companies must change or face extinction. Disruption is transformational, and it requires new ways of thinking and acting—that is, if you want your company to survive. This book makes a compelling argument that cultivating a service culture is the only solution for companies that want to remain competitive.
Thomas Schlick goes beyond theory to offer a practical seven-step process for taking advantage of the radical changes ahead, transforming your company’s DNA, and emerging as an industry leader. Down to earth, entertaining, and wise, this book offers a road map to help you navigate through the volatile times ahead, stay on course, avoid potholes and sharp curves—and thrive in an age of disruption.
Critic reviews
“Jumpstart Your Service Revolution provides a recipe for transforming your company to thrive in a world rife with disruption. If you are serious about survival, then listen to what Tom has to say!” (Bill Steenburgh, senior vice president, Pitney Bowes Global Services)
“Harvard Business School Professor Clayton Christensen may have written the seminal book on disruption, but Tom’s book explains what a company can actually do to battle such competitive disruption—and thrive!” (Gary Cohen, founder and managing partner, CO2 Partners; author of Just Ask Leadership)
“Service is the competitive advantage in the twenty-first century digital world. Drawing on decades of experience leading service organizations at some of the world’s most successful brands, Tom has created a step-by-step approach to transforming any organization into a service juggernaut. If you want to jump to the head of the class in your industry, read Jumpstart Your Service Revolution!” (John Carroll CEO, The Service Council)
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No substance or real solid information to take
- By Desiree Sherbundy on 07-06-22
By: Les McKeown
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Journey to the Emerald City
- By: Roger Connors, Tom Smith, Craig Hickman
- Narrated by: Wayne Shepherd
- Length: 2 hrs and 51 mins
- Abridged
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Building on the success of their previous title, The Oz Principle, Connors and Smith explore the direct link between a company's culture and the results it produces. Journey to the Emerald City details a clear road map for accelerating the move to a culture of accountability in which people focus on achieving the results critical to a company's future.
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Every creative leaders go to book
- By June on 01-08-18
By: Roger Connors, and others
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The High-Potential Leader
- How to Grow Fast, Take on New Responsibilities, and Make an Impact
- By: Ram Charan, Geri Willigan
- Narrated by: Bob Reed
- Length: 5 hrs and 48 mins
- Unabridged
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Companies need high potential leaders (Hi-Pos) more than ever before to help them adapt to today's tumultuous, digitally-driven business environment. If you meet the Hi-Po criteria, you're in high demand - and this book explains how to fast-track yourself.
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Good book for people wanting to climb the corporate ladder and for executives to accelerate high - potential leaders
- By Niel on 06-23-19
By: Ram Charan, and others
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Taking Point
- A Navy SEAL's 10 Fail Safe Principles for Leading Through Change
- By: Brent Gleeson, Mark Owen - foreword
- Narrated by: Brent Gleeson
- Length: 8 hrs and 57 mins
- Unabridged
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Decorated Navy SEAL and successful businessman Brent Gleeson shares his revolutionary approach to navigating and leading change in the workplace - with a foreword by New York Times best-selling author Mark Owen. Inspired by his time as a Navy SEAL and building successful organizations in the business world, Brent Gleeson has created a revolutionary approach for today's existing and emerging business leaders and managers to improve their ability to successfully navigate organizational change.
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Excellent Book for any Leader.
- By Robert on 05-10-18
By: Brent Gleeson, and others
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The 4 Disciplines of Execution: Revised and Updated
- Achieving Your Wildly Important Goals
- By: Chris McChesney, Sean Covey, Jim Huling, and others
- Narrated by: Sean Covey, Chris McChesney, Jim Huling, and others
- Length: 8 hrs and 14 mins
- Unabridged
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4DX® is not theory. It is a proven set of practices that represents a new way of thinking essential to thriving in today’s competitive climate, making this 2nd edition a book that no business leader can afford to miss. The 4 Disciplines of Execution (4DX) is a simple, repeatable, and proven formula for executing your most important strategic priorities in the midst of the whirlwind. By following the 4 Disciplines, leaders can produce breakthrough results, even when executing the strategy requires a significant change in behavior from their teams.
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Simple implementable ideas but problems with the supporting resources
- By Towani Clarke on 08-03-21
By: Chris McChesney, and others
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The Amazon Way: Amazon's 14 Leadership Principles
- By: John Rossman, Tom Alberg - foreword
- Narrated by: Jeff Cummings
- Length: 4 hrs and 40 mins
- Unabridged
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The 3rd edition of The Amazon Way is one of the rare business leadership books giving actionable insights for innovation and business growth to be the basis for your digital transformation gameplan. The Amazon Way translates Amazon's unique culture and management practices into insights and opportunities, as only an Amazon executive and expert advisor could do for the Amazon Leadership Principles giving listeners one of the essential business leadership books for the digital era.
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Good overview about Amazon
- By MrsSnuggs0512 on 06-05-24
By: John Rossman, and others
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The Making of a Manager
- What to Do When Everyone Looks to You
- By: Julie Zhuo
- Narrated by: Karissa Vacker, Julie Zhuo
- Length: 7 hrs and 32 mins
- Unabridged
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Having managed dozens of teams spanning tens to hundreds of people, Julie Zhuo knows the most important lesson of all: Great managers are made, not born. The Making of a Manager is a modern field guide packed with everyday examples and transformative insights you need to be the kind of manager you wish you had.
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Drink the Facebook Kool Aid
- By Amazon_Customer on 03-29-19
By: Julie Zhuo