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The 5 Principles of IT Customer Service Success
- Narrado por: Don R. Crawley
- Duración: 1 h y 30 m
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Resumen del Editor
Don R. Crawley's book, The 5 Principles of IT Customer Service, offers a new and refreshing approach to IT customer service. Instead of prescribing rigid scripts and protocols, The 5 Principles of IT Customer Service shows the listener how to live a more compassionate and empathetic life as a pathway to delivering exceptional customer service. Ignoring the dictates of most customer service books, The 5 Principles of IT Customer Service focuses instead on the timeless principles of pride in your work combined with compassion and empathy for our customers and colleagues, excellent listening skills, and an ability to treat all people with dignity and respect. It gives the listener credit for being able to think for her or himself without being burdened by phony sounding scripts or rigid protocols.
In The 5 Principles of IT Customer Service, the listener learns how to become an intrinsically more caring person, better equipped to understand the frustrations of an end user or customer struggling with a computer or software problem.
In The 5 Principles of IT Customer Service, you'll learn:
- The importance of technical competence and how to achieve it
- How compassionate people know the right words to say in tough situations
- The power of empathy to defuse emotionally charged situations
- The top 10 ways to be a better listener
- The critical difference between feeling respect and showing respect and dignity
The 5 Principles of IT Customer Service manifests the author's firmly rooted belief in the basic goodness of all people and the ability of all people to grow, adapt, and achieve excellence in every aspect of their lives.
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- Building Partnerships for Learning (Third Edition)
- De: Chip R. Bell, Marshall Goldsmith
- Narrado por: Mark Peckham
- Duración: 6 h y 34 m
- Versión completa
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General4 out of 5 stars 88
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Narración:4.5 out of 5 stars 78
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Historia4.5 out of 5 stars 77
Managers as Mentors is a rapid-fire listen and a provocative guide to helping associates grow and adapt in today’s tumultuous organizations. This new edition has been thoroughly revised and updated. As with previous editions there is a fictional case study of a mentor-protégé relationship running through the book, but this is augmented with six actual case studies of top CEOs who relate key mentoring experiences in their lives. This hands-on guide takes the mystery out of effective mentoring.
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4 out of 5 stars
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Great tips and tools on mentoring
- De Hello en 01-14-23
De: Chip R. Bell, y otros
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Emotional Intelligence for Project Managers
- The People Skills You Need to Achieve Outstanding Results, 2nd Edition
- De: Anthony Mersino PMP
- Narrado por: Ramon De Ocampo
- Duración: 8 h y 57 m
- Versión completa
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General4.5 out of 5 stars 55
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Narración:4.5 out of 5 stars 50
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Historia4.5 out of 5 stars 49
Research indicates that emotional intelligence (EI) accounts for an astonishing 70-80 percent of management success. Technical expertise just isn't enough anymore: Project managers need strong interpersonal skills and the ability to recognize emotional cues in order to lead their teams to success. Emotional Intelligence for Project Managers introduces listeners to all facets of EI and shows how emotions can be leveraged to meet project goals.
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5 out of 5 stars
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Fantastic Book!
- De Anonymous User en 04-09-21
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The Art of Connection
- 7 Relationship-Building Skills Every Leader Needs Now
- De: Michael J. Gelb
- Narrado por: Tom Parks
- Duración: 7 h y 7 m
- Versión completa
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General4.5 out of 5 stars 48
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Narración:4.5 out of 5 stars 45
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Historia4.5 out of 5 stars 45
These days, many of us find it easier to avoid face-to-face contact in favor of technological shortcuts. Why take the trouble to meet someone in person when we can simply send an email or a text? But as Michael Gelb argues in this compelling book, the meaningful relationships that come from real interaction are the basis of success. In The Art of Connection, Gelb offers listeners seven methods of developing better rapport in their professional and personal lives.
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5 out of 5 stars
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Packed with powerful principles.
- De Jade/Clinton Phillips en 01-27-18
De: Michael J. Gelb
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The Secret Handshake
- Mastering the Politics of the Business Inner Circle
- De: Kathleen Kelley Reardon
- Narrado por: Ruth Ann Phimister
- Duración: 8 h y 7 m
- Versión completa
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General4.5 out of 5 stars 28
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Narración:4.5 out of 5 stars 25
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Historia4.5 out of 5 stars 25
Drawing on interviews with executives from Fortune 500 companies, Kathleen Kelley Reardon has compiled essential advice on how to break into the inner circle of power at the top of the corporate ladder. Many books cover practical business knowledge, but few address the issue of interpersonal skills. The ever-changing circle of power within a corporation may not necessarily follow the same guidelines it publicly professes. The most talented employee isn't always the one promoted; there is an intangible quality the upper echelon look for.
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5 out of 5 stars
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This book EXCELLENT!!!
- De Amazon Customer en 01-26-24
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The Power of Presence
- Unlock Your Potential to Influence and Engage Others
- De: Kristi Hedges
- Narrado por: Karen Saltus
- Duración: 7 h
- Versión completa
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General4 out of 5 stars 78
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Narración:4 out of 5 stars 66
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Historia4 out of 5 stars 66
Everyone recognizes leaders with "presence." They stand out for their seemingly innate ability to command attention and inspire commitment. But what is this secret quality they exude, exactly? Executive and CEO coach Kristi Hedges demystifies this elusive trait, revealing that leadership presence is the intersection of outward influencing skills and internal mental conditioning. Using her I-Presence model, the author shows how anyone-regardless of position or personality-can strengthen their impact.
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4 out of 5 stars
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Useful Information, Robotic Presentation
- De Jennifer L. Sullivan en 04-22-15
De: Kristi Hedges
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HBR Guide to Emotional Intelligence
- De: Harvard Business Review
- Narrado por: Keith Sellon-Wright
- Duración: 5 h y 5 m
- Versión completa
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General4.5 out of 5 stars 46
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Narración:4.5 out of 5 stars 39
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Historia4.5 out of 5 stars 38
Influencing those around us and supporting our own well-being requires us to be self-aware, know when and how to regulate our emotional reactions, and understand the emotional responses of those around us. No wonder emotional intelligence has become one of the crucial criteria in hiring and promotion. But luckily it's not just an innate trait: Emotional intelligence comprises skills that all of us can learn and improve on.
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2 out of 5 stars
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A Harvard Book without Chapter Names and Misnumber
- De Kindle Customer en 09-16-23
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First, Break All the Rules
- What the World's Greatest Managers Do Differently
- De: Marcus Buckingham, Gallup Press, Jim Harter - foreword
- Narrado por: Mel Foster
- Duración: 9 h y 51 m
- Versión completa
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General4.5 out of 5 stars 1,334
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Narración:4.5 out of 5 stars 1,080
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Historia4.5 out of 5 stars 1,069
They actually have vastly different styles and backgrounds. Yet despite their differences, great managers share one common trait: They don’t hesitate to break virtually every rule held sacred by conventional wisdom. They don’t believe that, with enough training, a person can achieve anything he sets his mind to. They don’t try to help people overcome their weaknesses. And, yes, they even play favorites. In this longtime management bestseller, Gallup presents the remarkable findings of its massive in-depth study of great managers.
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3 out of 5 stars
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Content is dated
- De A. Yoshida en 09-09-19
De: Marcus Buckingham, y otros
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More Than a Boss
- Six Indispensable Leadership Tools For First-Time Managers
- De: Nick Brzozowski
- Narrado por: Joe Scalora
- Duración: 3 h y 39 m
- Versión completa
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General5 out of 5 stars 32
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Narración:5 out of 5 stars 31
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Historia5 out of 5 stars 31
This is an audiobook about the basics. I won’t tell you how to become CEO or double your salary, but if your hope is to become the boss that you would have wanted, this is the audiobook for you.
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5 out of 5 stars
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Great tool for Managers!
- De Ali G. en 06-27-23
De: Nick Brzozowski
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Secrets to Winning at Office Politics
- How to Achieve Your Goals and Increase Your Influence at Work
- De: Marie G. McIntyre PhD
- Narrado por: Margaret Strom
- Duración: 9 h y 10 m
- Versión completa
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General4.5 out of 5 stars 158
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Narración:4.5 out of 5 stars 134
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Historia4.5 out of 5 stars 131
Whether you are a new player or a seasoned veteran, Secrets to Winning at Office Politics can help you increase your personal power without compromising your integrity or taking advantage of others. This smart, practical guide shows you how to stop wasting energy on things you can't change and start taking steps to get what you want.
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1 out of 5 stars
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Amateur.
- De Christie en 08-11-18
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Bring Your Whole Self to Work
- How Vulnerability Unlocks Creativity, Connection, and Performance
- De: Mike Robbins
- Narrado por: Mike Robbins
- Duración: 5 h y 34 m
- Versión completa
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General5 out of 5 stars 58
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Narración:5 out of 5 stars 56
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Historia4.5 out of 5 stars 55
In today’s work environment, the lines between our professional and personal lives are blurred more than ever before. Whatever is happening to us outside of our workplace - whether stressful, painful, or joyful - follows us into work as well. We may think we have to keep these realities under wraps and act as if we “have it all together”. But as Mike Robbins explains, we can work better, lead better, and be more engaged and fulfilled if - instead of trying to hide who we are- we show up fully and authentically.
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5 out of 5 stars
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Great insight! Be Real With Yourself & Others.
- De Mervin Brown en 02-14-19
De: Mike Robbins
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The 5 Languages of Appreciation in the Workplace
- Empowering Organizations by Encouraging People
- De: Gary Chapman, Dr. Paul White
- Narrado por: Dr. Paul White
- Duración: 6 h
- Versión completa
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General4.5 out of 5 stars 566
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Narración:4.5 out of 5 stars 470
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Historia4.5 out of 5 stars 462
Dramatically improve workplace relationships simply by learning your coworkers’ language of appreciation. Based on the number one New York Times best seller The 5 Love Languages® (over 12 million copies sold), this book will give you the tools to improve staff moral, create a more positive workplace, and increase employee engagement. How? By teaching you to effectively communicate authentic appreciation and encouragement to employees, coworkers, and leaders.
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4 out of 5 stars
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Missing Code to take the MBA Inventory
- De mare en 10-02-21
De: Gary Chapman, y otros
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The Compassionate Achiever
- How Helping Others Fuels Success
- De: Christopher L. Kukk
- Narrado por: Rick Adamson
- Duración: 8 h y 15 m
- Versión completa
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General4.5 out of 5 stars 26
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Narración:4.5 out of 5 stars 23
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Historia4.5 out of 5 stars 22
For decades we've been told the key to prosperity is to look out for number one. But recent science shows that to achieve durable success, we need to be more than just achievers; we need to be compassionate achievers. New research in biology, neuroscience, and economics has found that compassion - recognizing a problem or caring about another's pain and making a commitment to help - not only improves others' lives; it can transform our own.
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2 out of 5 stars
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Me me me
- De Someone or not? en 04-04-20
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NLP at Work
- The Essence of Excellence, 3rd Edition (People Skills for Professionals)
- De: Sue Knight
- Narrado por: Sean Pratt
- Duración: 14 h y 30 m
- Versión completa
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General4 out of 5 stars 153
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Narración:4 out of 5 stars 127
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Historia4 out of 5 stars 127
Since the first edition, NLP at Work has pioneered the use of neurolinguistic programming (NLP) in the business world to improve communication, negotiation, teamwork, and influence. With more 100,000 copies sold and now in its third edition, NLP at Work is a clear and comprehensive introduction to using NLP in the workplace, with a unique personal style and approach.
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1 out of 5 stars
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Narcisistic useless
- De Mike G. Bianco en 02-17-15
De: Sue Knight
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The Myth of the Nice Girl
- Achieving a Career You Love Without Becoming a Person You Hate
- De: Fran Hauser, Jodi Lipper
- Narrado por: Fran Hauser
- Duración: 5 h y 51 m
- Versión completa
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General4.5 out of 5 stars 789
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Narración:4.5 out of 5 stars 680
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Historia4.5 out of 5 stars 677
In The Myth of the Nice Girl, Fran Hauser deconstructs the negative perception of "niceness" that many women struggle with in the business world. If women are nice, they are seen as weak and ineffective, but if they are tough, they are labeled a bitch. Hauser proves that women don't have to sacrifice their values or hide their authentic personalities to be successful.
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3 out of 5 stars
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meeeh
- De Cindy blunt en 12-04-18
De: Fran Hauser, y otros
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Questions Are the Answer
- A Breakthrough Approach to Your Most Vexing Problems at Work and in Life
- De: Hal Gregersen
- Narrado por: Rick Adamson
- Duración: 8 h y 45 m
- Versión completa
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General4.5 out of 5 stars 132
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Narración:4.5 out of 5 stars 114
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Historia4.5 out of 5 stars 113
For innovation and leadership guru Hal Gregersen, the power of questions has always been clear - but it took some years for the follow-on question to hit him: If so much depends on fresh questions, shouldn’t we know more about how to arrive at them? That sent him on a research quest ultimately including more than 200 interviews with creative thinkers. Questions Are the Answer delivers the insights Gregersen gained about the conditions that give rise to catalytic questions - and breakthrough insights - and how anyone can create them.
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2 out of 5 stars
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All you need is the title
- De Bob Jordy en 01-13-22
De: Hal Gregersen
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The World's Most Powerful Leadership Principle
- How to Become a Servant Leader
- De: James C. Hunter
- Narrado por: Steve Menasche
- Duración: 6 h y 14 m
- Versión completa
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General4.5 out of 5 stars 99
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Narración:4.5 out of 5 stars 87
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Historia4.5 out of 5 stars 85
Although serving may imply weakness to some, conjuring up a picture of the CEO waiting on the workforce hand and foot, servant leadership is actually a robust, revolutionary idea that can have significant impact on an organization's performance. Author Jim Hunter champions this hard/soft approach to leadership, which turns bosses and managers into coaches and mentors.
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5 out of 5 stars
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Very practical, use-ful and life-changing
- De AS en 10-30-20
De: James C. Hunter
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The Confidence Effect
- Every Woman's Guide to the Attitude That Attracts Success
- De: Grace Killelea
- Narrado por: Karen Saltus
- Duración: 5 h y 20 m
- Versión completa
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General4 out of 5 stars 89
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Narración:4 out of 5 stars 73
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Historia4 out of 5 stars 70
The Confidence Effect helps women speak out, take risks, and assume leadership positions with assurance. The book moves beyond research and statistics to focus on what's really important: how women can become more confident one step at a time. Practical strategies show how to turn job competency into the kind of authentic confidence that gets noticed. Women learn to practice the "Four Rs of Success" - relationships, reputation, results, and resilience....
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1 out of 5 stars
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this book is about business, not confidence
- De Amazon Customer en 11-24-18
De: Grace Killelea
Lo que los oyentes dicen sobre The 5 Principles of IT Customer Service Success
Calificaciones medias de los clientesReseñas - Selecciona las pestañas a continuación para cambiar el origen de las reseñas.
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Total5 out of 5 stars
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Ejecución5 out of 5 stars
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Historia5 out of 5 stars
- James Knowles
- 05-15-22
Don Crawley is an amazing teacher
Loved it. Don was quick and tonthe point. this book just cecame mandatory reading for my Service Department.
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