Preview
  • Working with Difficult People, Second Revised Edition

  • Handling the Ten Types of Problem People Without Losing Your Mind
  • By: Amy Cooper Hakim, Muriel Solomon
  • Narrated by: Karen Saltus
  • Length: 7 hrs and 55 mins
  • 2.5 out of 5 stars (15 ratings)

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Working with Difficult People, Second Revised Edition

By: Amy Cooper Hakim, Muriel Solomon
Narrated by: Karen Saltus
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Publisher's summary

A revised edition of the classic guide on how to best resolve conflict in today's technologically advanced workplace.

Your workday is filled with them - people who frustrate, impede, maneuver, undermine, plot, connive, and whine. This indispensable guide details specific techniques for handling all of them, with easy-to-follow scenarios for every situation. Updated and revised to reflect modern issues including technology, generation gaps, and language barriers, this guide describes 10 kinds of culprits - from tyrants and bullies (regular and cyber) to the pushy and presumptuous to connivers and camouflagers - and offers helpful strategies and phrases for diffusing workplace tensions and effectively resolving conflicts.

©1990, 2002, 2016 Prentice Hall, Muriel Solomon, Amy Cooper Hakim (P)2017 Gildan Media LLC
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What listeners say about Working with Difficult People, Second Revised Edition

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First day hire PowerPoint voice

Lady who narrates this is the same exact voice from the “Sexual Harrassment on the Job”PowerPoint you have to begrudgingly watch every time you’re a new hire. Content is helpful but my god find another narrator.

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Everything that I needed!

I loved listening to this book! The way each personality trait was broken down and explained was very helpful. I loved the practical examples of how each party could be thinking and ways to solve issues. Thank you!!

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Very outdated, unrealistic and overdone examples of coworkers

Not accurate or helpful just very poorly written. From the 80s - no longer relevant. Poorly done

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