• 359: Systems Thinking For CX: Collaboration And Productivity

  • Jun 18 2024
  • Length: 26 mins
  • Podcast

359: Systems Thinking For CX: Collaboration And Productivity  By  cover art

359: Systems Thinking For CX: Collaboration And Productivity

  • Summary

  • Principles of systems thinking expand our view on how to transform experiences and support the employees that deliver those experiences. Forrester VP and Principal Analyst J. P. Gownder shares his research on productivity and collaboration and how his systems thinking approach reveals implications for the customer experience.
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