The CX Cast® By cover art

The CX Cast®

By: Forrester
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  • Summary

  • Research-based guidance on how to manage customer experience (CX) at any organization — an imperative that Forrester has been researching for over 20 years. Each week, Forrester analysts discuss key findings from their latest research on CX; analyze relevant topics in the news; or chat with CX professionals about how they’ve overcome prevalent challenges managing CX in their organizations.
    © 2019 Forrester Research, Inc. and/or its subsidiaries. All rights reserved.
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Episodes
  • 364: Global And Local Themes At Our CX Summits

    364: Global And Local Themes At Our CX Summits
    Jul 23 2024
    CX event season may be over, but we're not done with it on the CX Cast yet! VP, Research Director Rick Parrish joins us this week to compare and contrast his experience hosting CX North America with Martin's experience hosting CX EMEA this year.
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    27 mins
  • 363: Live At CX Summit EMEA, 2024

    363: Live At CX Summit EMEA, 2024
    Jul 16 2024
    We come to you live this week from Forrester’s annual CX Summit EMEA conference in London, England. This year, sessions will focus on blending generative AI with human capabilities, plus how this will impact CX, marketing, and digital. We capture some familiar (and new!) voices discussing the research they’ll be sharing throughout the event. Featuring: Multiple speakers and attendees Show Notes: We come to you live this week from Forrester’s annual CX Summit EMEA conference in London, England. This year, sessions will focus on blending generative AI with human capabilities, plus how this will impact CX, marketing, and digital. We capture some familiar (and new!) voices discussing the research they’ll be sharing throughout the event. You’ll hear: What Forrester analysts are most excited to share this year. What's top-of-mind for CX practitioners. Learn more about Forrester’s CX events here.
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    19 mins
  • 362: Live At CX Summit North America, 2024

    362: Live At CX Summit North America, 2024
    Jul 9 2024
    We come to you live this week from Forrester’s annual CX Summit North America conference in Nashville, Tennessee. This year, sessions will focus on blending generative AI with human capabilities, plus how this will impact CX, marketing, and digital. We capture some familiar voices discussing the research they’ll be sharing throughout the event.
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    16 mins
Management Marketing Career Success Economics
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