• 360: Conversational AI For Customer Service

  • Jun 25 2024
  • Length: 17 mins
  • Podcast

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360: Conversational AI For Customer Service

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  • Summary

  • Generative AI signaled a major shift in vendor strategy for conversational AI. What do CX pros and customer service leaders, as the customers of these vendors, need to know about the vendor landscape? Principal Analyst Max Ball gives an overview of vendor history and motivations to quickly adopt generative AI for customer service applications. But will this evolution finally enable self-service applications to drive consistently good experiences? We discuss.
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