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361: Practitioner Stories: CX At Prudential
Jul 2 2024
Length: 30 mins
Podcast

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361: Practitioner Stories: CX At Prudential

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Summary
Julian Aldeco, VP, Head of Customer Voice and Obsession at Prudential Financial, gives a candid retelling of Prudential's CX transformation thus far. Aldeco offers details to guide other practitioners in varied topics, from CX strategy to measurement to culture.

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