Simon, Robin and Adam discuss one of Bookster's key pillars - a low barrier to entry.

We discuss how important it is to Bookster to have a low barrier of entry for our clients to get on to Bookster.

This has been a core principle since starting Bookster in 2009 - trying to make it as easy as possible for a holiday rental business to get up and running inside Bookster.

Methods to achieve this include self sign up, monthly contracts, self set up (including payment gateways) and easy to use user interfaces.

Being on hand with high quality support also makes it easier for Bookster clients to get up and running.

The important bits

● [00:00] - Intro to Robin, Adam Aaron our Support Lead and the podcast

● [01:02] - What is Adam's role as a Support Lead?

● [02:50] - Providing a low Barrier to Entry

Key takeaways

● How Adam moved to the Support Team

● What is a Low Barrier to Entry and some examples of these?

● What are disadvantages of having low Barriers of Entry?

● How does Bookster achieve the low Barrier of Entry for its' clients?

● Does a low Barrier to entry create a higher support burden?

● How does this build trust with clients?

● How does the size of the team impact how Bookster runs?

Next Episode

In the next episode will be looking further at how high quality support is at the heart of how Bookster provides its service.

• www.booksterhq.com
• www.booksterhq.com/features/136937-self-sign-up
• Smashing Your Holiday Rental Goals Podcast