Behind the Review

By: Entrepreneur Media Inc.
  • Summary

  • It’s no secret that business owners want to receive positive reviews and customers want to have a positive experience. In Behind the Review, Yelp and Entrepreneur dig a little deeper on both accounts. Hosted by Yelp’s Small Business Expert, Emily Washcovick, Behind the Review features conversations with reviewers and business owners about their experiences—whether it was one star or five stars—giving listeners behind-the-scenes insights into what was really going on. Restaurants, plumbers, florists, salon owners, fitness entrepreneurs, and more share how they create unique customer experiences that generate reviews and offer real-life lessons that business owners in any industry can apply to their own operations.
    Entrepreneur Media, Inc
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Episodes
  • The Art of Connection: How Black Serum Tattoo Creates a Welcoming Space
    Aug 1 2024

    Join host Emily Washcovick as she explores the success behind Black Serum Tattoo with owner Brücius Zylander. In this episode, Brücius shares key takeaways on running a small business: refer clients elsewhere if you don’t offer the service they need, create an atmosphere that reflects your mission and values, and ensure your business mirrors the diversity of your community. Learn how great customer service and a meaningful workspace contribute to stellar reviews and long-term success.

    Black Serum Tattoo
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    Theme Music by Ali Schwartz and Meserole Sound

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    31 mins
  • Mastering Customer Service & Communication: Lessons from a Landscaping Pro
    Jul 25 2024

    Nature’s Friends Landscaping isn’t just transforming gardens – it’s revolutionizing local landscaping services. Founded by Cliff Bressler, this business brings expertise and personalized care to every project. Nature’s Friends Landscaping caters to homeowners, offering a range of services from tree work to complete garden makeovers. Loyal customer and Yelp Elite Liz S. also shares how Cliff’s reliable, knowledgeable, and responsive approach has exponentially improved her outdoor spaces.

    Nature's Friends Landscaping
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    Theme Music by Ali Schwartz and Meserole Sound

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    25 mins
  • How Seizing Opportunities Transformed Think Greek’s Visibility
    Jul 18 2024

    In this episode, Emily Washcovick chats with Rosanne, general manager of Think Greek. From originating as a food truck, to winning the South Beach Wine and Food Fest and the title of the Best Bite in Town, Rosanne shares how innovation and creativity have set Think Greek apart. Learn about their journey to being featured on Food Network’s Best Bite in Town, and get insights on embracing opportunities, managing feedback, using social media, and more!

    Check out out first episode featuring Think Greek
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    Theme Music by Ali Schwartz and Meserole Sound

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    24 mins

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