Episodes

  • Episode 390: Turning Feedback Into Customer Loyalty and Business Growth in your Pet Business

    Episode 390: Turning Feedback Into Customer Loyalty and Business Growth in your Pet Business
    May 23 2024
    Are you tired of cringing every time a customer complaint rolls in? What if I told you that these frustrations could be the key to your next big breakthrough? Welcome to this week's episode of Bella in Your Business, where we'll transform what seems like the worst part of business—customer complaints—into your greatest asset. Dive in as we unlock the secrets to not only handling but embracing customer complaints to fuel innovation and growth. Building on our previous chats in Episodes #388 and #389, today’s focus shifts to using these uncomfortable moments to refine your approach and enhance customer satisfaction. Discover strategic methods to analyze and systematize feedback, identifying patterns that might just be the lightbulb moments you’ve been missing. We’re talking less anxiety, more action, and a streamlined process that turns upset customers into valued partners in your business’s journey. Ready to turn the tide on customer feedback? Listen now and learn how every complaint is a step toward refinement and operational excellence. This is your moment to flip the script and make those challenges the driving force behind your success—let's get started!
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    23 mins
  • Episode 389: Words that Win- Language Skills to Defuse Customer Complaints

    Episode 389: Words that Win- Language Skills to Defuse Customer Complaints
    May 16 2024
    Ever wondered if a customer complaint could actually be the key to unlocking untapped potential in your pet business? The truth is that behind every complaint lies a valuable opportunity waiting to be discovered. This week, as we explore strategies to not only manage complaints but to leverage them as stepping stones toward service excellence. We'll explore real-life examples and practical strategies to handle complaints effectively, but also leverage them as catalysts for growth. From turning dissatisfied clients into loyal advocates to refining your service offerings based on customer feedback, you'll gain insights that can revolutionize the way you approach customer relations. Whether you're a seasoned entrepreneur or a newcomer to the pet industry, understanding how to navigate and capitalize on customer complaints is essential for building a resilient and successful business. If you've ever felt at a loss for words when dealing with an upset customer, or if timely responses have been your Achilles' heel, this is the episode for you.
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    20 mins
  • Episode 388: Managing Emotional Reactions to Customer Complaints in Pet Businesses

    Episode 388: Managing Emotional Reactions to Customer Complaints in Pet Businesses
    May 9 2024
    Have you ever faced a day that spiraled out of control despite your best efforts? Maybe it was due to a misunderstanding with a client about their pet's needs or an unexpected hiccup in your scheduling. We know it happens to the best of us, and that's exactly why this episode is crucial. We're going to show you exactly how to turn the tide, enabling these road bumps to set you apart in this competitive market. But first, we are going to address the feeling we all have when our unhealed trauma comes up from "being in trouble." Handling customer complaints in the pet-sitting business isn't just about damage control—It's a skill that has the potential to reshape your professional trajectory and solidify your standing as a respected leader in your field. It is acknowledging the personal growth journey that it gives us the opportunity to go down. Today, we’re breaking down those barriers and turning customer complaints into stepping stones toward unparalleled success.
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    21 mins
  • Episode 387: 5 High Level Tactics To Increase your Hiring Speed

    Episode 387: 5 High Level Tactics To Increase your Hiring Speed
    May 2 2024
    Ever thought you could have a team that actually outperforms you? YES, it’s possible, and I’m going to show you how! Dive into this explosive episode of "Bella in Your Business," where I reveal FIVE cutting-edge strategies to boost your hiring process like never before. Ready to make some monumental shifts in your business? Let’s get started! As pet business owners who are hiring, we're not just filling roles; we're crafting a powerhouse team that mirrors your core values of precision, empathy, and proactive communication. In this episode, discover the transformative impact of automation tools that minimize errors and streamline operations. Embrace a data-orientated approach that optimizes ad performances and pinpoints top-tier talent with astounding accuracy. Plus, I’ll highlight the strategic advantage of keeping a robust talent pool, ready to spring into action when you need it most. As I mention in the episode, my collaboration with Jazz HR is more than just support—it's a strategic advantage designed to elevate your recruitment process. With incredibly exclusive offers and powerful tools only accessible through Jazz HR, your hiring process is about to become your biggest asset.
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    17 mins
  • Episode 386: What You Should Know About the Bookkeeper, CPA, and CFO of your Pet Business

    Episode 386: What You Should Know About the Bookkeeper, CPA, and CFO of your Pet Business
    Apr 25 2024
    Are you building castles in the sand when it comes to your business finances? ? In this episode of "Bella In Your Business," we're diving deep into the world of financial management for pet business owners. Join me as I unravel the mysteries behind bookkeepers, CPAs, and CFOs, shedding light on their vital roles in steering your business toward financial success. Ever wondered how bookkeepers conjure order out of financial chaos? Or how CPAs work their magic to save you from tax nightmares? We're uncovering the secrets behind these financial wizards, empowering you to harness their expertise for your business's benefit. From the ancient days of manual bookkeeping to modern strategies for financial mastery, we explore the evolution of small business finance and unveil the game-changing insights that can revolutionize your approach. Whether you're a seasoned entrepreneur or just dipping your toes into the world of business ownership, this episode is your passport to financial enlightenment. Get ready to transform your business from a sandcastle into a fortress of financial prosperity! This episode is brought to you by JazzHr!
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    18 mins
  • Episode 385: Are the People You Surround Yourself with Hurting Your Business?

    Episode 385: Are the People You Surround Yourself with Hurting Your Business?
    Apr 18 2024
    Have you ever felt like the weight of your business is resting solely on your shoulders? Do you find yourself wondering why some ventures soar while others struggle to take off? Join me for this week's episode of Bella in Your Business! We will uncover the secret to scaling your pet business: surrounding yourself with the right people. In the ever-changing landscape of entrepreneurship, let's the critical role that your team plays in shaping the destiny of your business. From spotting common pitfalls in scaling to navigating the intricate world of social media marketing. I share personal advice and invaluable insights. What solutions can you take to move your business in the direction you want to go? From mastering DIY social media content creation to deciphering the mysteries of inconsistent branding, this episode is jam-packed with actionable advice. Are you ready to revolutionize your approach to business coaching, marketing, and branding? I emphasize the transformative power of surrounding yourself with the right people. Plus, I share insights on attracting clients and staff through strategic marketing. So, whether you’re a seasoned entrepreneur or just dipping your toes into the pet business world, this episode serves as your roadmap to success. Thank you to our wonderful sponsor JazzHr!
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    20 mins
  • Ep 384: Beware – Listen To This Before You Hire A Social Media Manager For Your Pet Business

    Ep 384: Beware – Listen To This Before You Hire A Social Media Manager For Your Pet Business
    Apr 11 2024
    Are you struggling to navigate the world of social media for your pet business? Wondering if hiring a social media manager is the right move for you? Join us in this episode of Bella in Your Business as we delve into the nuances of social media management and how it can propel your pet business to new heights. From understanding the unique qualities of a social media manager to creating engaging content that resonates with your audience, we explore the ins and outs of effective social media strategies tailored specifically for pet-sitting and dog-walking businesses. But it's not just about posting content randomly. It is about having a clear social media strategy aligned with your business goals, coupled with a deep understanding of your target audience's preferences and behaviors. And let's not forget about the human touch. There needs to be a balance between the professional and personal aspects of your business, and how a skilled social media manager can navigate this delicate terrain with finesse. But before you rush into hiring just anyone to handle your social media, listen closely. We will unravel the key considerations, including cost, expertise, and the importance of ongoing education and motivation for your social media manager. So, if you're ready to harness the power of social media to grow your pet business, tune in now and unlock the secrets to effective social media management that will set you apart in the competitive pet industry. This episode was brought to you by JazzHR
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    22 mins
  • Episode 383: Quick Tips for Your Social Media with Easy Video Ideas (Freebie Inside!)

    Episode 383: Quick Tips for Your Social Media with Easy Video Ideas (Freebie Inside!)
    Apr 4 2024
    Do your social media posts fall flat? Do potential clients scroll by without a second glance? Video content is today's crucial key for captivating audiences and converting followers into loyal clients. Join me as I unlock the secrets of social media video magic with two innovative petpreneurs. Discover fresh reel ideas and editing tricks tailored for professional pet sitters and dog walkers like you. I'm also offering a special free download - "7 Real Video Ideas to Wow Pet Owners" -packed with clever concepts for showcasing your services while engaging fans. But this exclusive freebie vanishes Monday, so be sure to tune in! Give your pet care brand a video vitamin boost! Learn how to blend personalities and pet appeal into share-worthy reels and posts. Let's make 2023 the year your content leaps off screens and into pet parents' hearts. This episode was brought to you by JazzHr, the one place where you can get everything you need to find better candidates, get more organized, and make great hires.
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    19 mins