Welcome back to the show where we dive deep into the unseen world of 911 dispatchers with none other than Ricardo Martinez II, the storyteller and force behind 'Within the Trenches' and the #IAM911 movement. Today, Ricardo joins us to shed light on his 13 years on the front lines as a dispatcher and supervisor, his ongoing efforts to highlight the critical role of dispatchers through his podcast, and the global impact of the #IAM911 movement.

Ricardo passionately discusses the necessity of reclassifying 911 dispatchers as first responders, the vital role of peer support, and the intriguing potential of incorporating video technology in dispatch centers. He brings us into the heart of dispatching, revealing the intense emotional demands and the essential need for empathy, understanding, and robust mental health support for dispatchers. Our conversation covers the transformative power of therapeutic disclosure and the importance of self-care routines to combat the stress of the job.

Don't miss the lighter side as Ricardo shares amusing anecdotes from his career, including a suspect's creative escape attempt and a sleepy caller that lightened a tense moment. He emphasizes the importance of openness in discussing the challenges faced by dispatchers and champions journaling as a tool for personal care. Ricardo also touches on his creation and contribution to the 'Imagine Listening' book.

Join us for this compelling episode that not only explores the depths of 911 dispatching but also celebrates the humor and humanity found in the midst of chaos. Tune in, be moved, and gain a new perspective on the voices that answer when you call for help.

DISCLAIMER:
After the Tones Drop has been presented and sponsored by Whole House Counseling. After the Tones Drop is for informational purposes only and does not constitute for medical or psychological advice. It is not a substitute for professional health care advice diagnosis or treatment. Please contact a local mental health professional in your area if you are in need of assistance. You can also visit our shows resources page for an abundance of helpful information.

ATTD Music Credits (Music from #Uppbeat):

• https://uppbeat.io/t/vens-adams/adventure-is-calling License code: ANJCYVHRMULSNKQR
• https://uppbeat.io/t/vens-adams/rise-of-the-hero License code: H4WTAGJZIXZCM8DM
• https://uppbeat.io/t/yeti-music/homewardLicense code: KO7FZAIJBAEAJLKE
• https://uppbeat.io/t/sonda/the-heart-grows License code: KAID0ITO96GJZAPS
• https://uppbeat.io/t/philip-anderson/achievement License code: XZ4PMCKHW94GUR74
• https://uppbeat.io/t/tobias-voigt/nexus
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• https://uppbeat.io/t/paul-yudin/breakthrough
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