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CarePoints

CarePoints

By: Kenny Schiff
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Navigating the complex landscape of healthcare technology can feel like playing a game of Double Jeopardy. CarePoints, a new podcast series hosted by Kenny Schiff, will equip clinical directors, hospital administrators and other stakeholders with insights to explore and actualize technology-driven solutions for improved outcomes. What he does: A healthcare industry veteran, Kenny is the Founder of CareSight, a cloud-based patient care analytics company. In October 2022, CareSight was acquired by Lone Star Communications. Though healthcare colleagues often mistake him for an engineer, Kenny instead describes himself as an explainer teacher, translator and problem solver. His interest in technology started early on and he has leveraged it as a way to support his musical pursuits. Organization: Lone Star Communications, Inc. Words of wisdom: "For me, the value of technology is not the 'cool factor,' not the bits and bytes. It's about what it can do for humanity and healthcare. It's about making patients safe and satisfied, helping to avoid adverse events and improving the work life of staff."2023 Hygiene & Healthy Living
Episodes
  • Episode 22: Safety Without Slip-Ups: Rauland's Telecenter is Revolutionizing Emergency Communication Systems

    Episode 22: Safety Without Slip-Ups: Rauland's Telecenter is Revolutionizing Emergency Communication Systems
    Nov 3 2025
    In this episode of CarePoints, host Kenny Schiff speaks with Rob Gorelik, Senior Project Manager at Rauland, about the company's legacy and innovation in education and healthcare communications. Rob shares his experience leading the development of Telecenter, a platform widely used in schools and increasingly in hospitals. The conversation explores Rauland's evolution from its early days in radio to becoming a leader in safety and communication technology, with a strong focus on enhancing security in learning environments. This Episode's Guests Rob Gorelik Senior Project Manager at Rauland Robert Gorelik is a Senior Product Manager with over 11 years at Rauland, where he leads the development and lifecycle management of Telecenter — cutting-edge solutions designed to improve school safety. His work spans product innovation, customer application support, and strategic sales enablement. With a deep understanding of the K–12 landscape, Robert is committed to delivering technology that helps schools create safer, more secure learning environments. Connect: LinkedIn Key Takeaways Rauland's Telecenter platform, originally designed for schools, is now being explored for use in hospitals, highlighting how communication technologies can be adapted across sectors to improve safety and coordination With over 80 years in the industry, Rauland's evolution from radio manufacturing to modern communication systems shows how long-standing companies can stay relevant by continuously innovating to meet current challenges. School and hospital safety are top-of-mind concerns, and Rauland's focus on integrated communication systems directly supports emergency preparedness and real-time response capabilities. Managing a product's full lifecycle, from development to deployment, is extremely important. Ensuring that solutions remain aligned with user needs and technological advancements. Rauland's success is rooted in understanding the unique needs of educators and healthcare providers, reinforcing the value of designing technology with direct input from end users. Connect with Lone Star Communications ☑️ Follow us on YouTube and LinkedIn. ☑️ Let us know what topics you would like to hear about on CarePoints with Kenny Schiff by emailing us at info@lonestarcom.com. CarePoints with Kenny Schiff by Lone Star Communications is a series of conversations with his collaborators at Lone Star, customers, partners, and notable folks in the healthcare and educational technology industries. For over 33 years, Lone Star Communications has been focused on transforming healthcare and education through innovation.
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    34 mins
  • Episode 21: What Hospitals Really Want from Their Vendors

    Episode 21: What Hospitals Really Want from Their Vendors
    Aug 27 2025
    In this episode of CarePoints, Bill Mundt, Deputy CIO of University Health in San Antonio, shares what makes healthcare IT partnerships succeed. He emphasizes that trust, transparency, and responsiveness are essential to building lasting relationships with hospitals. Cybersecurity remains a top concern, as leaders balance innovation with the risks of ransomware and other threats. Mundt stresses that vendors must provide not only technology but also expertise and accountability. At the core of every partnership is patient care, and the best vendors never lose sight of that mission. This Episode's Guest Bill Mundt Bill Mundt is the Deputy Chief Information Officer at University Health in San Antonio, where he leads strategic initiatives that align technology with the mission of advancing patient care. With more than 37 years of IT leadership experience across both military and civilian operations, he has deep expertise in healthcare IT, enterprise infrastructure, and cybersecurity. Known for his crisis management skills and pragmatic problem-solving approach, Bill has overseen the implementation of complex technology solutions that improve organizational efficiency and clinical outcomes. He is recognized for fostering strong vendor partnerships built on trust, transparency, and long-term reliability. At the core of his leadership philosophy is a commitment to ensuring that every technical decision supports the clinicians, staff, and patients who depend on University Health. Connect: LinkedIn Key Takeaways Once trust is broken, it's nearly impossible to repair, making transparency and reliability critical for long-term partnerships. Hospitals need vendors who bring strong service teams, not just polished sales pitches, to build credibility with clinicians and leadership. New solutions must balance innovation with rigorous security standards to protect patients, staff, and hospital systems. Quick, clear communication from vendors strengthens trust and ensures alignment in fast-paced healthcare environments. Every IT decision affects clinicians and patients directly, meaning the best vendors act as true partners in delivering safer, more effective care. Connect with Lone Star Communications ☑️ Follow us on YouTube and LinkedIn. ☑️ Let us know what topics you would like to hear about on CarePoints with Kenny Schiff by emailing us at info@lonestarcom.com. CarePoints with Kenny Schiff by Lone Star Communications is a series of conversations with his collaborators at Lone Star, customers, partners, and notable folks in the healthcare and educational technology industries. For over 33 years, Lone Star Communications has been focused on transforming healthcare and education through innovation.
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    1 hr
  • Episode 20: Empowering Employees - The Future of Lone Star Communications

    Episode 20: Empowering Employees - The Future of Lone Star Communications
    Aug 14 2025
    In this episode of CarePoints, host Kenny Schiff sits down with Lone Star Communications founder and CEO, Ray Bailey, to explore the company's future following its transition to an Employee Stock Ownership Plan (ESOP). From longtime employees who've been part of the journey since day one, to strategic decisions and Bailey's personal mission, discover what truly sets Lone Star apart as a leader in the industry. This Episode's Guests Ray Bailey Ray Bailey, founder and CEO of Lone Star Communications, brings decades of experience in healthcare communications to the company's foundation. Before launching Lone Star in 1991, Bailey spent five years as a district manager at Rauland, a leading provider of integrated communication and safety solutions for healthcare and education. Thirty-four years ago, Bailey drafted the mission statement that continues to be Lone Star's guiding light: "We will deliver the right products to our customers on time, the first time, every time, with no exceptions." He has served on the board of directors for the National Systems Contractors Association since 2003 and is an accomplished pilot, having flown over 200 Angel flights. Connect: LinkedIn Key Takeaways Lone Star Communications is now proudly employee-owned through an ESOP. This transformative move gives employees a direct stake in the company's success and helps preserve its leadership and values for the long term. Lone Star has grown into a trusted industry leader with 285 employees. It continues to make a meaningful impact across healthcare, education, and commercial industries by focusing on safety, communication, and service. Employee empowerment is central to Lone Star's culture and future. Through smart management and technology, the company fosters leadership at every level and ensures employees can make a real impact—and benefit from it. Rather than being acquired, Lone Star chose to expand strategically on its own terms. With multiple acquisitions and a focus on schools and hospitals, the company is poised to double in size and grow its national influence in the coming decade. Connect with Lone Star Communications ☑️ Follow us on YouTube and LinkedIn. ☑️ Let us know what topics you would like to hear about on CarePoints with Kenny Schiff by emailing us at info@lonestarcom.com. CarePoints with Kenny Schiff by Lone Star Communications is a series of conversations with his collaborators at Lone Star, customers, partners, and notable folks in the healthcare and educational technology industries. For over 33 years, Lone Star Communications has been focused on transforming healthcare and education through innovation.
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    34 mins
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