• How to Explore: The Fulcrum of a Needs-Based Conversation
    Feb 13 2024

    The concepts in this class are from Chapter 8 of the book Conversations: How to Manage Your Business Relationships One Conversation at a Time. Conversations is available on Amazon, Audible and Kindle.

     

    In this class we teach you how to:

    1. Use questions strategically

    2. Ask tactical and calibrated questions

    3. Integrate the FBI's Behavior Change Stairway Model

     

    Watch this episode and more on our YouTube Channel: https://youtu.be/ZJCaNMc5nGE

     

    Conversations About Conversations – Episode 314

     

    #ConversationsAboutConversations #ConversationsAcademy

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    19 mins
  • Create Great Conversations Using the CLEAR Model
    Feb 4 2024

    The content in this class is from Chapter 7 of the book Conversations: How to Manage Your Business Relationships One Conversation at a Time. (Conversations is available on Amazon, Audible and Kindle.)

    In this class we teach you how to:

    1. Prepare an agenda
    2. Use a consultative opener
    3. Read the defense
    4. Check for acceptance

    Watch this episode and more on our YouTube Channel: https://youtu.be/0TKKZ-0Opr8

    Conversations About Conversations – Episode 313 

    #ConversationsAboutConversations #ConversationsAcademy

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    14 mins
  • Ten More Lessons From 10,000 More Conversations
    Dec 12 2023

    To celebrate the 5th birthday of the book Conversations: How to Manage Your Business Relationships One Conversation at a Time, I unveiled—for the first time ever—ten more lessons from 10,000 more conversations.

     

    WATCH the presentation YouTube: https://youtu.be/gAuc18yTayU

     

    Conversations About Conversations – Episode 312

    #ConversationsAboutConversations #ConversationsAcademy

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    41 mins
  • Conversations Book Launch Party — December 8th, 2018
    Dec 3 2023

    Conversations: How to Manage Your Business Relationships One Conversation at a Time was launched into the world 5 years ago.

     

    In preparation for celebrating the book’s 5th birthday, we went back to the beginning and are now pleased to share with you never before seen footage. 

     

    If you have to influence others through conversations, you will benefit from the ten important lessons in the book. Conversations will give you a clear formula for success. It will give you newfound power and ease in your career and all your interpersonal communications. It will reshape how you interact with your clients, prospects and colleagues.

     

    You’ll get valuable strategies proven to:

    1. Increase collaboration, 

    2. Strengthen relationships,

    3. Gain agreement for action, and  

    4. Improve the bottom line.

     

    WATCH the launch party on YouTube: https://youtu.be/Skq7zts8rhU

    LISTEN to the launch party on Spotify, Apple, Amazon, iHeartRadio or the podcast’s page.

    VISIT: conversations.biz/podcast

     

    Conversations About Conversations – Episode 311

    #ConversationsAboutConversations

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    21 mins
  • Conversation Lab — How to Disagree Effectively
    Nov 1 2023

    Conversation Lab — How to Disagree Effectively

     

    If you want to learn how to get people to agree with you, this episode is for you.

     

    In this Conversation Lab, we discussed and then practiced 4 concepts:

    1. Straw Man Arguments,

    2. Steel Man Arguments,

    3. The Socratic Method and

    4. Rapoport’s Rules

     

    Conversations About Conversations is available on Spotify, Apple, Amazon, YouTube and iHeartRadio. Visit conversations.biz/podcast for links to your preferred platform.

     

    Conversations About Conversations – Episode 310

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    1 hr and 9 mins
  • Conversation Lab — Using Calibrated Questions
    Oct 22 2023

    Being an extraordinary relationship manager means being extraordinary at using questions skillfully.

     

    In this Conversation Lab, we introduced 14 types of calibrated questions: Leads, Assessors, Motivators, Clarifiers, Continuers, Journalist (W’s), Greasers, Hypotheticals, Sub-decisions, Confirms, Hooks/Engagers, Isolators, Interjectors and Helping Verbs (be, do and have).

     

    These concepts are from chapter 8 of the book Conversations: How to Manage Your Business Relationships One Conversation at a Time. (Available on Amazon, Audible and Kindle) 

     

    Conversations About Conversations is available on Spotify, Apple, Amazon, YouTube and iHeartRadio. Visit conversations.biz/podcast for links.

     

    Conversations About Conversations – Episode 309

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    1 hr and 1 min
  • Conversation Lab — Handling Upset People
    Sep 6 2023

    In this Conversation Lab, we discussed the formula for handling people who are upset. We discussed the distinction 'upset' and then we role played handling upset people with a game I created called, "That's right."

     

    If you're committed to improving your skills in conversation leadership and management, I recommend listening to it.

     

    LISTEN to the podcast on Spotify, Apple, Amazon, Google or iHeartRadio.

     

    WATCH the Conversations About Conversations YouTube Channel: https://www.youtube.com/@conversationleaders

     

    Conversations About Conversations – Episode 308

     

    #ConversationsAboutConversations

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    59 mins
  • Conversation Lab — Overcoming Generic Objections
    Aug 29 2023

    In this Conversation Lab, we discussed how to address the five generic objections: drawbacks, indifference, misunderstandings, excuses and skepticism. We distinguished how they are handled similarly and what needs to happen differently in order to overcome them. As is customary in Conversation Labs, we experimented with the techniques in a role play. We role played a small business owner talking to an attorney about retaining him for his services.

     

    LISTEN to the podcast on Spotify, Apple, Amazon, Google or  iHeartRadio.

     

    WATCH the Conversations About Conversations Channel on YouTube: https://www.youtube.com/@conversationleaders

     

    Conversations About Conversations – Episode 307

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    51 mins