• Customer Experience Patterns Podcast

  • By: Sam Stern
  • Podcast

Customer Experience Patterns Podcast

By: Sam Stern
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  • Summary

  • Every 2 weeks, customer experience expert Sam Stern will explain a customer experience pattern that underpins some of the World's best customer experiences. Patterns are models or designs dervied from real-world examples that have been proven to work.


    The episodes will include detailed descriptions of the Pattern, data and evidence to supports its importance, and instructions to follow the pattern yourself to create great customer experiences.


    Thanks to my talented colleague Emily Tolmer for the cover art. Thanks to my friends at Moon Island for the music.


    Hosted on Acast. See acast.com/privacy for more information.
    Sam Stern
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Episodes
  • How To Address The Root Causes Of Frustrations From Waiting

    How To Address The Root Causes Of Frustrations From Waiting
    Aug 1 2024

    Waiting in line is a bad experience. Except that's not always true. Learn what makes some waits unbearable, while others are tolerable at worst, and a memorable part of the experience at best.


    · Where is my bus? Impact of mobile real-time information on the perceived and actual wait time of transit riders

    · Timing is right for T riders, businesses

    · Subway Countdown Clocks Are Good For Business

    · Houston airport baggage claim


    Connect with Sam on LinkedIn


    Thanks to my talented colleague Emily Tolmer for the cover art. Thanks to my friends at Moon Island for the music.


    Hosted on Acast. See acast.com/privacy for more information.
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    10 mins
  • The Right Way To Deliver Digital-First Customer Experiences

    The Right Way To Deliver Digital-First Customer Experiences
    Jul 25 2024

    Andrew Carothers on LinkedIn


    Connect with Sam on LinkedIn


    Thanks to my talented colleague Emily Tolmer for the cover art. Thanks to my friends at Moon Island for the music.


    Hosted on Acast. See acast.com/privacy for more information.
    Show more Show less
    33 mins
  • 4 Ways To Build Trust With Your Customer Experience

    4 Ways To Build Trust With Your Customer Experience
    Jul 18 2024

    Connect with Sam on LinkedIn


    Thanks to my talented colleague Emily Tolmer for the cover art. Thanks to my friends at Moon Island for the music.


    Hosted on Acast. See acast.com/privacy for more information.
    Show more Show less
    8 mins
Management Marketing Economics
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