Customer Service Culture [EN] By cover art

Customer Service Culture [EN]

By: Paolo Fabrizio
Listen for free

  • Summary

  • Welcome to Paolo Fabrizio's podcast show about Digital Customer Service. Read more on https://customerserviceculture...
    Paolo Fabrizio
    Show more Show less
activate_primeday_promo_in_buybox_DT
Episodes
  • #35 Using AI during or after the conversation?

    #35 Using AI during or after the conversation?
    Jul 3 2024
    Many Customer Service Managers are wondering how to integrate and harness Artificial Intelligence. What’s the ultimate goal? Who would benefit from it? Shall we use GenAI during or after the conversation? In this podcast Paolo Fabrizio unveils the results of a laser-focussed survey right on these topics.
    Show more Show less
    15 mins
  • #34 My experience on training digital skills

    #34 My experience on training digital skills
    May 22 2024
    When it comes to Digital Customer Service, 'continuous learning' applies both for the trainer and participants. That's exactly Paolo Fabrizio's experience after delivering several training digital skills sessions. Here are some golden takeaways on delivery methods and key digital conversational skills.
    Read full article here >>
    Show more Show less
    21 mins
  • #33 Customer Culture: with AI no alibis

    #33 Customer Culture: with AI no alibis
    Apr 9 2024
    As more and more organizations are integrating AI within their customer service operations, you got no more alibis: either you upgrade customer culture along with technology adoption, or you're bound to disappointing results. Paolo Fabrizio share 3 key takeaways from the AI Forum.
    Show more Show less
    21 mins
Show more Show less

What listeners say about Customer Service Culture [EN]

Average customer ratings

Reviews - Please select the tabs below to change the source of reviews.

Audible.com reviews

Amazon reviews
No Reviews are Available