• Defining Hospitality

  • By: Dan Ryan
  • Podcast

Defining Hospitality  By  cover art

Defining Hospitality

By: Dan Ryan
  • Summary

  • Welcome to Defining Hospitality, the podcast focused on highlighting the most influential figures in the hospitality industry. In each episode we provide 1 on 1, in depth interviews with experts in the industry to learn what hospitality means to them. We feature expert advice on working in the industry, behind the scenes looks at some of your favorite brands, and in depth explorations of unique hospitality projects. Defining Hospitality is hosted by Founder and CEO of Agency 967, Dan Ryan. With over 30 years of experience in hospitality, Dan brings his expertise and passion to each episode as he delves into the latest trends and challenges facing the industry. Episodes are released every week on Wednesday mornings. To listen to episodes, visit https://www.defininghospitality.live/ or subscribe to Defining Hospitality wherever you get your podcasts.
    Copyright 2021 All rights reserved.
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Episodes
  • The Entrepreneurial Spirit of Design - Vanessa Watts & Erika Dray - Defining Hospitality - Episode # 164
    Jul 24 2024

    In today’s episode, Dan sits down to talk with a fiery design duo who have overcome new business challenges and thrived in the interior design industry. They are the co-founders and current partners of Watts & Dray: Vanessa Watts and Erika Dray. The two provide insights into their journey from creative director and fashion designer into partners who built a company from scratch. Take a listen and hear their story, as well as some valuable insights!


    Takeaways:

    • The importance of genuine human connection and attentiveness in hospitality can't be overstated. Leaders should foster an environment where team members feel genuinely cared for and where they, in turn, extend that care to clients and colleagues alike.
    • Hospitality is not just for the elite but should be extended to everyone, regardless of their background or status. This inclusive approach can help create a more welcoming and supportive team culture.
    • Starting and running a business often involves numerous setbacks. Leaders should be prepared to navigate these challenges with resilience and adaptability, learning from mistakes and constantly iterating on their approach.
    • While passion and spontaneity are crucial, having a well-thought-out plan and understanding business dynamics like cash flow and client acquisition can significantly impact success.
    • Allow room for wild and innovative ideas, and don’t be afraid to pursue unconventional projects.
    • Building a business with a partner involves clear communication, respect, and a shared vision.
    • Don't wait for the perfect moment or perfect plan to start. Begin your entrepreneurial journey with the understanding that learning and adjustments are part of the process.


    Quote of the Show:

    • “At that point in my career, I had never designed anything on my own. It had always been through a studio, for studio clients, and no one had ever asked me to design anything on my own, but I have some pretty wild ideas about what I think the world should look like.” - Vanessa Watts

    Links:

    • LinkedIn: https://www.linkedin.com/in/vanessa-watts-nyc/
    • LinkedIn: https://www.linkedin.com/in/erika-dray-6356897/
    • Website: https://www.watts-dray.com/

    Shout Outs:

    • 12:55 - Mike Suomi https://www.linkedin.com/in/mikesuomi/ https://suomidesignworks.com/
    • 34:45 - Fallin’ and Flyin’ Jeff Bridges https://www.youtube.com/watch?v=LTYyS8bxV78
    • 37:35 - The Luxor Hotel https://luxor.mgmresorts.com/en.html
    • 40:04 - The Cosmopolitan https://www.cosmopolitanlasvegas.com/?utm_source=google&utm_medium=search&utm_campaign=mgm_corporate_performance_brand_2024&gad_source=1&gclid=CjwKCAjwqf20BhBwEiwAt7dtdQ6OeEWYeaqbIeqgrtKGGEJy-0y8zcmX8OQvbZP5OgUPFXtmzNndaxoC9bUQAvD_BwE


    Ways to Tune In:

    • Spotify: https://open.spotify.com/show/0A2XOJvb6mGqEPYJ5bilPX
    • Apple Podcasts: https://podcasts.apple.com/us/podcast/id1573596386?i=1000663163850
    • Google Podcasts: https://podcasts.google.com/feed/aHR0cHM6Ly93d3cuZGVmaW5pbmdob3NwaXRhbGl0eS5saXZlL2ZlZWQueG1s
    • Amazon Music: ​​https://music.amazon.com/podcasts/8c904932-90fa-41c3-813e-1cb8f3c42419
    • Transistor: https://www.defininghospitality.live/
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    54 mins
  • INDIEConFab Recap - Dan Ryan - Defining Hospitality - Episode # 163
    Jul 19 2024
    This week, Dan Ryan sits down to talk about the INDIEConFab, a conference he attended and emceed earlier this week. He recaps on the two days he spent there and provides insights on what he thought about it (spoiler: he loved it) and summarizes the different segments he got the opportunity to emcee for! Listen to hear about Dan’s experience at the INDIEConFab!Takeaways: Mentorship can be both formal and informal but should focus on genuine curiosity and openness.Mentors should be prepared to guide mentees even if it means encouraging them to explore opportunities outside the current organization.Beyond traditional metrics like growth and revenue, success includes the quality of relationships built, the impact made on others, and the experiences created.There is a shift from "outdoor leisure" to "experiential hospitality," indicating a broader scope of creating immersive and engaging customer experiences.Authenticity in development (not "faking the funk") leads to better financial performance and genuine neighborhood integration.Quote of the Show:“I think in all of our careers, it was, growth, revenue, profit, whatever other KPIs you could think of that are these metrics of what makes a business successful. But I think we all came to this really cool realization that it's also about relationships.” - Dan RyanLinks:LinkedIn: https://www.linkedin.com/in/thedailydanryan/ Website: https://www.ninesixseven.com/ Shout Outs:0:33 - Independent Lodging Congress https://ilcongress.com/event/asheville/1:01 - The Radical Hotel https://www.theradicalavl.com/?gad_source=1&gclid=CjwKCAjwnei0BhB-EiwAA2xuBj5YmupfziyOY6mzGki32JqPJedBpEc4pCtQ_dJ4oGEPJbHABkDHDRoCjUAQAvD_BwE 1:06 - Mike Suomi https://www.linkedin.com/in/mikesuomi/3:02 - Wrong Way River Lodge & Cabins https://www.wrongwaycampground.com/ 4:10 - Plēb Urban Winery https://www.pleburbanwinery.com/ 6:43 - Radical Innovation Tour https://www.radicalinnovation.io/ 7:03 - Briggette Harenda https://www.linkedin.com/in/brigetteharenda/7:08 - Rob Blood https://www.linkedin.com/in/robert-blood-13b53452/7:13 - Jennifer Krapp https://www.linkedin.com/in/jenniferkrapp247/ 8:15 - Greg Smith https://www.linkedin.com/in/greg-smith-6093455/8:18 - Ralph Mahana https://www.linkedin.com/in/ralph-mahana-17984517/ 8:34 - Lesly Anderson https://www.linkedin.com/in/lesley-anderson-596794a0/10:00 - Kimberly McGlonn https://www.linkedin.com/in/kimberly-mcglonn-ph-d-4798b0134/ 10:15 - Deiter Rams https://www.vitsoe.com/us/about/good-design11:19 - Emily Isenberg https://www.linkedin.com/in/emilyisenbergprojects/11:36 - Shawn Chopra https://www.linkedin.com/in/shawn-chopra-bb3b19102/11:38 - Carolyn Schneider https://www.linkedin.com/in/carolyn-schneider-7aab928/13:05 - Alexis Lanman https://www.linkedin.com/in/alexis-lanman-b0b39487/ 13:07 - Daniel Del Olmo https://www.linkedin.com/in/alexis-lanman-b0b39487/ 15:32 - Sheena Brittingham https://www.linkedin.com/in/sheena-brittingham-7744a912/15:36 - David Better https://www.linkedin.com/in/davidbetter/15:39 - Chris Osaka https://www.linkedin.com/in/chrisosaka/15:51 - Laron Turley https://www.linkedin.com/in/laronturley/18:24 - Andrew Benioff https://www.linkedin.com/in/llenrockgroupbenioff/ 18:33 - Meg Gutowski https://www.linkedin.com/in/llenrockgroupbenioff/ 18:34 - Shannon Barnett https://www.linkedin.com/in/shannon-barnett-033977160/Ways to Tune In: Spotify: https://open.spotify.com/show/0A2XOJvb6mGqEPYJ5bilPXApple Podcasts: https://podcasts.apple.com/us/podcast/defining-hospitality-podcast/id1573596386Google Podcasts: https://podcasts.google.com/feed/aHR0cHM6Ly93d3cuZGVmaW5pbmdob3NwaXRhbGl0eS5saXZlL2ZlZWQueG1sAmazon Music: ​​https://music.amazon.com/podcasts/8c904932-90fa-41c3-813e-1cb8f3c42419Transistor: https://www.defininghospitality.live/YouTube: https://www.youtube.com/@defininghospitality
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    19 mins
  • Building The Business Of Service - Ashli Johnson - Defining Hospitality - Episode # 162
    Jul 10 2024
    Our guest this week is someone who is committed to elevating communities and creating wealth through hospitality ownership and leadership. Please welcome to the show, Founder of Hospitality Hued, Ashli Johnson!Ashli sits down with Host Dan Ryan to discuss the ways the hospitality industry can be more accommodating of Black and Brown professionals. Ashli shares her motivations for founding Hospitality Hued, the importance of early professional development, and how to instill a sense of ownership in employees.Takeaways: While hospitality is ultimately a business of service, it is rapidly evolving to better address DEI issues across employment, supplier diversity, and leadership. To remain impactful, those in the industry must actively engage in these conversations.Conferences and networking are a crucial part of success in the hospitality industry, yet many Black and Brown leaders find themselves “under conferenced”. To combat this, HUED was created to lower barriers to these opportunities for Black and Brown leaders.Leverage alumni networks to bridge the gap between academic learning and practical career development. Don't overlook the importance of having a strategic approach when pursuing career goals to avoid potential disadvantages and seize growth opportunities.To motivate teams to think like owners, consider actually giving them ownership stakes, as it fundamentally changes their understanding and investment in the business. Implementing an equity share model can drive engagement from general managers.In hospitality, it's crucial to understand how positive guest experiences impact the business's overall success and competitive position. Recognizing the connection between guest satisfaction and business metrics such as rates, market competition, and capital expenditures is essential for professional growth and effective management.Aspiring hotel or restaurant owners should carefully consider their financial and personal responsibilities before pursuing ownership. Instead of direct ownership, roles such as investor or franchisee have lower capital requirements and barriers to entry.Surround yourself with like-minded individuals who want to master the business, and ensure that your leadership is aware of your interests to help you move towards your desired career path.Quote of the Show:“Your fortune is found in the follow up.” - Ashli JohnsonLinks:LinkedIn: https://www.linkedin.com/in/itsashlijohnson/ Website: https://www.hospitalityhued.com/ Shout Outs:2:12 - HD Vegas: https://hdexpo.hospitalitydesign.com/ 2:47 - Howard University: https://howard.edu/ 2:50 - Marriott-Sorenson Center for Hospitality Leadership: https://business.howard.edu/hospitality-leadership 44:52 - John Fareed: https://www.linkedin.com/in/johnfareed/ 45:06 - From Invisible to Icon: How to Become a Known Expert in Your Industry: https://a.co/d/03AZNsoL 45:41 - Julien Saunders: https://www.linkedin.com/in/juliensaunders/ 45:42 - Kiersten Saunders45:47 - Rich and Regular: https://richandregular.com/ 46:36 - Thomas Penny III: https://www.linkedin.com/in/thomas-penny-iii-1aa40915/ 46:42 - Damon Lawrence: https://www.linkedin.com/in/hauspitality/overlay/about-this-profile/ 46:45 - Jason Bass: https://www.linkedin.com/in/jasoncbass/ 47:01 - ILC: https://ilcongress.com/ 47:15 - Kendra Plummer: https://www.linkedin.com/in/kendraplummer/ 47:37 - Bashar Wali: https://www.linkedin.com/in/basharwali/ 47:56 - Lauren A. K. Darnell: https://www.linkedin.com/in/laurenadarnell/ Ways to Tune In: Spotify: https://open.spotify.com/show/0A2XOJvb6mGqEPYJ5bilPXApple Podcasts: https://podcasts.apple.com/us/podcast/defining-hospitality-podcast/id1573596386Google Podcasts: https://podcasts.google.com/feed/aHR0cHM6Ly93d3cuZGVmaW5pbmdob3NwaXRhbGl0eS5saXZlL2ZlZWQueG1sAmazon Music: ​​https://music.amazon.com/podcasts/8c904932-90fa-41c3-813e-1cb8f3c42419
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    55 mins

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