Thanks to our Partner, NAPA Autotech napaautotech.com

Matt Fanslow discusses the importance of forming relationships with tool truck dealers. He emphasizes the benefits of sharing information and knowledge, highlighting the potential for mutual support and collaboration within the automotive industry.

Show Notes

• Interactions with Tool Dealers (00:01:08) Discussion on the visits by tool dealers and the challenges in communicating needs and preferences to them.
• Developing Relationships (00:02:15) Importance of developing relationships with tool dealers, outside salespeople, and distributors, emphasizing the need for networking and knowledge sharing.
• Challenges with Tool Offerings (00:03:37) Exploration of the limitations and challenges in the offerings of tool dealers, including the lack of awareness about alternative products.
• Quid Pro Quo in Information Sharing (00:05:03) Discussion on the concept of quid pro quo, where information sharing with tool dealers can lead to mutual benefits over time.
• Challenges Faced by Tool Dealers (00:06:14) Insight into the challenges faced by tool dealers in keeping up with product knowledge.
• Enhancing Relationships with Tool Dealers (00:13:04) Encouragement for forming strong relationships with tool dealers, emphasizing the mutual exchange of knowledge and support.
• Expanding Services and Product Offerings (00:16:01) Exploration of the potential for expanding services and product offerings, including high voltage gloves and technical tools, to support the evolving needs of automotive professionals.
• Symbiotic Relationship with Tool Dealers (00:17:19) Emphasis on the symbiotic relationship between automotive professionals and tool dealers, highlighting the mutual benefits of collaboration.

Thanks to our Partner, NAPA Autotech napaautotech.com

Email Matt: mattfanslowpodcast@gmail.com

Diagnosing the Aftermarket A - Z YouTube Channel HERE

Aftermarket Radio Network: https://aftermarketradionetwork.com/

Matt Fanslow and Carm Capriotto, from the Remarkable Results Radio Podcast, discuss their experiences at the NAPA Autotech Training Research Center in Canton, Ohio. They emphasize the importance of accurate and applicable training, lifelong learning, safety, and respect when working with electrified vehicles, and the evolving technology in the automotive industry.

Show Notes

• Watch Full Video Episode
• Inspiration for podcast topics (00:01:49)
• Assisting other shops (00:02:40)
• Value of training (00:08:08)
• Understanding EV technology (00:04:20)
• Accuracy in training (00:09:32)
• Respecting electricity in EVs (00:15:39)
• Importance of training and safety protocols (00:17:05)
• Impact of EVs on the automotive industry (00:20:21)
• Need for reading service information (00:21:22)
• Educating and preparing for EV repair (00:26:27)
• Importance of owner's involvement in training (00:31:15)
• Autonomous Vehicles and Training Challenges (00:32:13)
• NFL Hall of Fame Visit (00:34:36)

Thanks to our Partner, NAPA Autotech napaautotech.com

Email Matt: mattfanslowpodcast@gmail.com

Diagnosing the Aftermarket A - Z YouTube Channel HERE

Aftermarket Radio Network: https://aftermarketradionetwork.com/

Matt Fanslow discusses the importance of understanding technicians' value, open communication about compensation, and collaborative problem-solving.

Show Notes

• Dutch Silverstein - Straight Talk to Technicians [E018]: https://mattfanslow.captivate.fm/episode/018
• Dutch Silverstein - Straight Talk to Technicians - Part 2 [E046]: https://mattfanslow.captivate.fm/episode/046
• Challenges Faced by Managers and Owners (00:01:30)
• Demand for Better Compensation (00:02:43)
• Assessing Value and Increasing Compensation (00:04:28)
• Honest Conversations and Fear (00:05:54)
• Hierarchy and Fairness (00:10:16)
• Improving Communication and Grace (00:15:52)
• Achieving Collective Success (00:18:12)
• Recognizing Flaws in the System (00:19:28)
• Taking a Step Back to Move Forward (00:20:58)
• Accepting Criticism and Turning It into a Positive (00:22:05)

Thanks to our Partner, NAPA Autotech napaautotech.com

Email Matt: mattfanslowpodcast@gmail.com

Diagnosing the Aftermarket A - Z YouTube Channel HERE

Aftermarket Radio Network: https://aftermarketradionetwork.com/