Doug Kennedy's Hospitality and Sales Training Podcast By cover art

Doug Kennedy's Hospitality and Sales Training Podcast

By: Kennedy Training Network Inc.
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  • Summary

  • Kennedy Training Network Inc. (KTN)'s monthly podcast focuses on topics related to hospitality excellence, reservations, and sales. Doug Kennedy, President of KTN will draw content from all KTN hospitality, reservations, and sales training programs, and will also feature the latest training concepts from his lodging industry training articles, blogs, and conference presentations. The target audience is anyone interested in upskilling themselves or others, and the topic areas are broad enough to be relevant for all sectors of the lodging industry. Visit www.KTNwebcast.com to watch live.
    Kennedy Training Network, Inc.
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Episodes
  • The Four Pillars of Heartfelt Hospitality

    The Four Pillars of Heartfelt Hospitality
    Jul 16 2024

    In this episode, Doug presents his “Four Pillars of Heartfelt Hospitality” which have been foundational to the more than 2,450 on-site training workshops he has presented during his career. Of course, the “demonstrative communications essentials” are important and will be covered in future podcasts, but these philosophical pillars ensure that your guests experience heartfelt hospitality and not “scripted politeness.” Hospitality means caring about as well as caring for our guests. Bringing out the best in others, brings out the best in ourselves. Make it your job to “flip the vibe” and to blast out 5-G Positivity. Using your “power of release” when encountering negative guest “bullies” so we can move back into the headspace of hospitality. The road to hospitality excellence is a joy ride! Power-up your attitude before you punch in for work.


    Register for future webcasts at www.KTNwebcast.com
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    45 mins
Economics
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