• Episode 5. Behavioural Biases - Overconfidence

  • May 30 2024
  • Length: 7 mins
  • Podcast

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Episode 5. Behavioural Biases - Overconfidence

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  • Summary

  • Just like people, brands too want to exude confidence and while at times we might show overconfidence, there’s a way we can use this to speak to our customers.

    Overconfidence can look like describing desirable outcomes that your target audience might be searching for and showing customers how something can help to solve a problem.

    However, negative overconfidence can be alienating to customers. For example, complex tech jargon could put off the less-savvy audience, which is why remembering to speak to customers in a way that they will understand could make all the difference.

    Learn how to harness confidence and rein in overconfidence to ensure happy customers.

    Thanks for listening.

    Connect with us!

    Instagram: @fabricxlabs

    LinkedIn: https://www.linkedin.com/company/fabricxagency

    LinkedIn: https://www.linkedin.com/in/si-elliott/

    Research related to this episode:

    • https://www.masterclass.com/articles/overconfidence-bias
    • https://docs.iza.org/dp4840.pdf

    The Curse of Knowledge:

    • https://cognitivebias.io/bias/curse-of-knowledge
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