Summary

Uday Devalla, CTO at Sagent, discusses the current landscape of mortgage servicing and the need for modernization.

He introduces Sagent's future state platform, Dara, which is an end-to-end servicing platform that aims to change the industry.

Uday emphasizes the importance of a single platform that provides a real-time, seamless experience for both consumers and operators.

He also highlights the role of AI and machine learning in improving efficiency and engagement in servicing. Uday shares that Sagent serves a range of customers, from large servicers like Mr. Cooper to smaller institutions, and that their platform benefits all clients regardless of size.

He concludes by discussing the future of servicing and the need for platforms that can adapt quickly to regulatory and market changes.

Keywords

mortgage servicing, modernization, Dara, end-to-end platform, consumer engagement, AI, machine learning, efficiency, retention, scalability

Takeaways

The mortgage servicing industry is experiencing growth and consolidation, with private lenders acquiring pools of MSRs.

Sagent's Dara platform aims to modernize the servicing industry by providing an end-to-end platform that offers a seamless, real-time experience for consumers and operators.

Consumer engagement is crucial in servicing, and Sagent focuses on creating a modern, digital experience that allows consumers to self-serve and offers opportunities for cost savings, additional services, and retention.

Sagent serves a range of customers, from large servicers to smaller institutions, and their platform benefits all clients regardless of size.

AI and machine learning play a significant role in Sagent's platform, enabling predictive models, document classification and extraction, and automation.

The future of servicing lies in platforms that can adapt quickly to regulatory and market changes, providing efficient and personalized experiences for consumers and operators.

Titles

The Importance of Consumer Engagement in Servicing

Serving a Range of Customers with Sagent's Scalable Platform

Sound Bites

"The servicing industry needs to change, it needs to modernize."

"It's a single source of truth for the entire process end-to-end."

"Consumer engagement drives cost savings, additional services, and retention."

Chapters

00:00 Introduction and Background

04:47 The Importance of a Single Platform in Servicing

10:39 Driving Engagement and Retention in a Changing Market

15:49 AI and Machine Learning in Servicing