Our next mini-series: Integrated Healthcare, starts today.

Our guest today is Jay Seemann, the Vice President of Market Access and Value at Beigene. He joins us today to discuss the development of patient service models that improve access to specialty medicines. Jay shares his extensive experience and insights into the evolving role of patient service centers, or hubs, in healthcare.

We dive into the primary functions of these hubs, emphasizing their importance in navigating the complex healthcare landscape to remove barriers for patients. Jay explains how these centers have transitioned from basic transactional services to comprehensive support systems that address the entire patient journey, including insurance navigation, copay assistance, and psychosocial support.

We also explore:

• the significant impact of recent legislative changes, such as the Inflation Reduction Act, on patient services and the broader healthcare system
• the need for agile and customized patient support programs that adapt to individual patient needs, including those of caregivers
• the importance of experience in specific disease states
• critical issues like patient adherence, the evolving nature of chronic disease management, and the financial toxicity many patients face

Tune in to "HealthTech Check Up" and gain insights into the challenges and opportunities shaping the future of healthcare from different perspectives!

Today’s episode explores the evolution of patient service center hubs, with our special guest, Bobbi Buell, Principal at onPoint Oncology LLC. Bobbi recounts the early days of patient assistance programs, which started as simple applications for financial aid, and how she revolutionized the industry over 20 years ago by introducing comprehensive case management.

We also discuss:

• How technology has shaped the industry
• The challenges of integrating with EMRS
• The critical role of AI in streamlining workflows

Tune in to hear Bobby's vision for the future of patient services, including the need for universal applications and better access to assistance programs at the point of sale. Whether you're a healthcare professional, patient advocate, or just curious about the behind-the-scenes workings of patient support, this episode is packed with valuable insights and forward-thinking ideas.

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Keep in touch with our co-hosts, Perry Dimas and Rachele Galant on LinkedIn!

Continuing with our mini-series about the Blockers of HealthTech, we had guest Jason Long, the CEO of Tangent Solutions. In this second part of our engaging conversation, Jason dives into his software development and UX design background, sharing how a strong user experience (UX) can significantly impact the adoption and effectiveness of technology.

Jason explains how great UX can lead to a 900% return on investment, as evidenced by companies like Airbnb, and discusses the challenges and successes of redesigning a 30-year-old healthcare system. He highlights the importance of involving users in the design process and shares insights into how AI is enhancing both healthcare and software development.

Tune in to learn how a focus on UX can not only improve business outcomes but also alleviate frustrations in the healthcare industry, leading to better staff retention and overall efficiency.

Whether you're a business owner, healthcare professional, or technology enthusiast, this episode offers valuable takeaways on the intersection of user experience and healthcare technology.

If you missed Part 1, you can listen here.

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