• 028. Navigating the New Normal in Meetings & Events with Mandi Graziano
    Jul 29 2024

    Join Scot Turner for this weeks Hospitality Huddles episode focussing on Meetings & Events.

    He is joined by Mandi Graziano who is a best selling author of Sales Tales, Sales coach, Expert conference consultant and podcast host. Mandi share invaluable insights into the trends she is seeing on the client side and how hotels can really leave an impression on their M&E guests.

    If you operate conference hotels, this is one episode you can't afford to miss.

    To learn more about @mandigraziano visit her YouTube page or follow her on linkedin https://www.linkedin.com/in/mandigraziano/

    To buy a copy of her book 'Sales Tales' visit her website https://www.mandigraziano.com/ or Amazon https://www.amazon.com/Sales-Tales-Hustle-Humor-Lessons/dp/1949635945

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    Hospitality Huddles is brought to you by Auden Hospitality. Helping hoteliers to think differently about their F&B to create outlets their guests will love. If you would like to embrace a different mindset, check out our website www.audenhospitality.com

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    56 mins
  • 027. The Power of Small Gestures in Hospitality with Garin Dart
    Jul 23 2024

    Join Scot Turner for this weeks Hospitality Huddles when he is joined by Garin Dart, General Manager of Le Pommier hotel who takes us on an amazing journey of how he is delivering strong F&B revenues in his hotel and his amazing background of travelling around the world in the hotel and events space.

    To follow Garin's journey at Le Pommier, follow him on LinkedIn https://www.linkedin.com/in/garin-dart-122a9119a/

    To see the great things he is doing at Le Pommier hotel https://www.lepommier.co.uk/

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    Hospitality Huddles is brought to you by Auden Hospitality, helping hoteliers to think differently about their F&B to create outlets their guests will love! To learn more, visit the website, www.audenhospitality.com

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    55 mins
  • 026. No One Is Coming To Tell Your Story with Shawn P Walchef
    Jul 16 2024

    This weeks Hospitality Huddles episode is with Shawn P Walchef and as the person who inspired us to start our podcast we couldn't be more excited to welcome him on the show.

    Covering topics about why all hotels should tell their own story, its an episode that will inspire you to build your brand, create content and be uncomfortable.

    You can learn more about Shawn by visitng the @CaliBBQMedia YouTube Channel or by following Shawn on social media:

    LinkedIn

    https://www.linkedin.com/in/shawnpwalchef/

    Instagram

    https://www.instagram.com/shawnpwalchef?igsh=eWY1eGF6d2Vnb3pq

    Tik Tok

    https://www.tiktok.com/@shawnpwalchef?_t=8o2c6rs21vV&_r=1

    Hopsitality Huddles is brought to you by Auden Hospitality, helping hoteliers to think differently about their F&B to create outlets their guests will love.

    To learn more visit our website, www.audenhospitality.com

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    49 mins
  • 025. How To Build High Performing Teams with Troy Hooper, CEO, Pepper Lunch Restaurants
    Jul 2 2024

    Join Scot Turner on our latest huddle as Troy Hooper joins the show to have a conversation about how Troy is building a high-performing team at Pepper Lunch Restaurants as they continue the growth of the brand in the US.

    They also talk about hotels, F&B and de-skilling processes for your team.

    Troy is always full of knowledge and this episode is no different.

    You can find Troy by visiting his LinkedIn profile below,

    https://www.linkedin.com/in/jtroyhooper/

    Learn more about Pepper Lunch Restaurants and Kiwi Restaurant Partners:

    https://www.pepperlunchrestaurants.com/

    https://www.krpusa.com/

    ----------------------------- Hospitality Huddles is brought to you by Auden Hospitality, challenging hoteliers to think differently about their F&B to create outlets their guests will love - learn more at:

    www.audenhospitality.com

    -----------------------------

    And finally.....

    Have you seen the only newsletter created for F&B leaders that share tips to grow your performance and welcomes you into a global peer community?

    F&B Insider is read in over 59 countries, see more and subscribe here ✍🏼

    https://foodandbeverageinsider.substack.com/

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    50 mins
  • 024. If You Confuse Your Guests, They Won't Engage - The Importance of Wayfinding to Your F&B Concepts
    Jun 25 2024

    This week Scot Turner is joined by Craig Whitehead of Fenlands to kick off our week discussing transitional spaces on our Auden Hospitality media channels.

    During the chat we cover why making guest transition is so important, the biggest mistakes hoteliers make when it comes to signage and why human psychology means it's likely no one really reads what your asking them.

    To learn more about Craig check out his LinkedIn profile;

    https://www.linkedin.com/in/craig-whitehead-fenlands-wayfinding-sign-consultant/

    And more about Fenlands:

    https://fenlands.co.uk/

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    To learn more about how Transitional Spaces effect your guest experience, then subscribe to our channels to learn more throughout the week.

    https://www.linkedin.com/company/audenhospitality/

    https://www.audenhospitality.com/foodandbeverageinsider

    https://youtube.com/@audenhospitality?feature=shared

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    56 mins
  • 023. Should Hotels Hand Over Their F&B To Uber Eats? Your Questions Answered!
    Jun 11 2024

    Join Scot Turner and Steve Turk as they answer your questions on a special LinkedIn Live episode.

    Both Steve and Scot are former hoteliers who still love everything about the hotel industry and tackle questions shared by you about hotels, F&B and short-term rentals.

    If you didn't catch the live show, this is your chance to hear it back on podcast.

    If you would like to know more about Scot Turner visit his LinkedIn page here:

    https://www.linkedin.com/in/scot-turner/

    If you would like to know more about Steve Turk visit his LinkedIn page here:

    https://www.linkedin.com/in/stevelturk/

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    Hospitality Huddles is brought to you by Auden Hospitality, helping hoteliers to think differently about their F&B to create outlets their guests will love.

    To know more about how Auden can help you tackle your F&B challenges, visit the website www.audenhospitality.com

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    59 mins
  • BITESIZE: How A Croissant Going Viral Connected A Community
    Jun 7 2024

    Welcome to this week's episode of Hospitality Huddles! Today, we are excited to share an inspiring story about how a lemon meringue croissant went viral and saved our project at Chestnut Bakery in 2021. This tale is a testament to the power of creative marketing and emotional connection, especially during challenging times like the COVID-19 lockdowns.

    In this episode, you'll hear:

    - The journey of launching Chestnut Bakery during a pandemic

    - The clever strategies we used to engage our community with limited resources

    - How a simple lemon meringue croissant became a symbol of hope and connection

    - Key marketing lessons learned that you can apply to your own projects

    Discover how we turned adversity into opportunity and achieved viral success with no physical location and a shoestring budget. Learn the importance of creating craveable products, emotional connections, and evolving your offerings to keep guests coming back.

    Thank you for watching! Don't forget to like, share, and subscribe for more inspiring stories and marketing tips. See you next time!

    ___________________________________

    Hospitality Huddles is brought to you by Auden Hospitality, helping hoteliers to think differently about F&B to create outlets their guests will love.

    Learn more about Auden at www.audenhospitality.com

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    9 mins
  • 022. keynote Speech at Anglia Ruskin University London
    Jun 4 2024

    In this weeks episode, listen to Auden Founder Scot Turner give a keynote speech to students at Anglia Ruskin University who were on the Hospitality Course studying innovation and entrepreneurship.

    The episode shares Scots background, how Auden developed over the two years and the four lessons learnt from that period.

    During the episode, Scot mentions a clip from Diary of a CEO, here is the link

    Enjoy the show!

    Learn more about Auden Hospitality by visiting our website

    www.audenhospitality.com

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    1 hr and 15 mins