In this week’s episode, I had the pleasure of chatting with Nick Paine, the visionary founder of Opspot, and what a conversation it was! 🌟 Nick shared his incredible journey, from working in the Middle East with a Saudi family office to investing in cutting-edge restaurant tech companies in California, and eventually founding Opspot right here in London. His experience with facial recognition technology for ordering kiosks at Pop ID was a standout moment, showcasing how innovation can significantly enhance customer experiences by reducing ordering times for repeat customers. But the star of the show was Opspot, Nick’s game-changing solution for restaurants facing delivery challenges. Opspot uses advanced camera systems to monitor the packaging process, ensuring every delivery order is spot on. As Nick put it, “A restaurant can work as hard as possible and do everything perfectly, and then as soon as they hand over the food, their whole customer experience is blackout.” We explored the operational hurdles that restaurants face, especially during the pandemic, and how Opspot is empowering them by providing a transparent, third-party perspective on where issues occur. Nick shared, “Our goal is to give more time back to the ops managers, right? We don’t think that they should be sitting down every morning for a half an hour, 40 minutes, arguing.” And with an average 15x ROI, it’s clear that Opspot is a product that the industry truly needs. Want to learn more about how Opspot is revolutionizing the way restaurants manage delivery challenges? Tune in to the full episode now, and don’t forget to visit their website at getopspot.com or connect with Nick Payne on LinkedIn. 🎧 Listen now and discover how technology is transforming the hospitality industry! #TechOnToast #Podcast #HospitalityTech #RestaurantTech #Innovation #DeliverySolutions #CustomerExperience