• The one with the hidden customer revenue - Anita Toth | The Hidden Revenue Hunter E175

  • Jul 16 2024
  • Length: 33 mins
  • Podcast

The one with the hidden customer revenue - Anita Toth | The Hidden Revenue Hunter E175 By cover art

The one with the hidden customer revenue - Anita Toth | The Hidden Revenue Hunter E175

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  • Summary

  • 🎤🎞️We’re going on a treasure hunt “The one with the hidden customer revenue” with Anita Toth | The Hidden Revenue Hunter in CX Passport Episode 175 🎧 What’s in the episode?...


    CHAPTERS

    0:00 Introduction

    1:49 - Anita's Origin Story in CX

    4:21 - Addressing Cost-Cutting and Hidden Revenue

    6:54 - Impact of Cost-Cutting on Customer Experience

    8:35 - Tactical Ways to Access Hidden Revenue

    11:44 - Importance of Onboarding in Reducing Churn

    14:30 - Strategies for Effective Onboarding

    16:14 - 1st Class Lounge

    20:10 - Firing customers?

    24:11 - Balancing firing customers vs learning from them

    30:27 - Contact info and closing


    If you like CX Passport, I have 3 quick requests:

    ✅Subscribe to the CX Passport YouTube channel youtube.com/@cxpassport

    ✅Join other “CX travelers” with the weekly CX Passport newsletter www.cxpassport.com

    ✅Accelerate business growth📈 by improving customer experience www.ex4cx.com/services

    I'm Rick Denton and I believe the best meals are served outside and require a passport


    Episode resources:

    Anita LinkedIn: https://www.linkedin.com/in/anitamtoth/

    Website: https://ati.ac/
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