The Service or Hospitality Podcast By cover art

The Service or Hospitality Podcast

By: Scott Fasano and April Burns
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  • Summary

  • Welcome to "The Service or Hospitality Podcast," where hosts Scott Fasano and April Burns dive deep into the heart of the professional vacation rental industry. Join us as we explore the essential difference between service and hospitality, and why it's critical to see and recognize people, not just as customers, but as valued guests. In each episode, we bring you engaging and insightful conversations with industry thought leaders who share their unique perspectives and experiences. Our goal is to uncover the nuggets of wisdom that can only be found through authentic, heart-led discussions. Scott, the country boy with a love for disco, and April, the spirited lover of music and all things fun, bring their passion and expertise to the table, ensuring each episode is filled with valuable takeaways and entertaining moments. From discussing the importance of having properties ready on time to the deeper connections you can make with your team, we cover it all. We are also excited to spotlight the upcoming DARM conference, where hospitality professionals gather to share best practices and innovative ideas. Tune in for exclusive previews, interviews, and insights leading up to and from the conference, making sure you don't miss a beat. Whether you're a seasoned professional or new to the industry, "The Service or Hospitality Podcast" is your go-to source for understanding and implementing the principles of genuine hospitality. Tune in to learn, grow, and be inspired to elevate your standards and create memorable experiences for your guests, owners and teams.
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Episodes
  • Setting the Stage for Hospitality Excellence

    Setting the Stage for Hospitality Excellence
    Jul 26 2024

    Join April, Amy, and Scott as they dive into their plans to elevate the vacation rental industry through improved hospitality standards and exceptional guest experiences. In this episode, they discuss the importance of balancing service and hospitality, share professional insights and best practices, and highlight their vision for innovation and guest satisfaction. Tune in for authentic conversations that set the tone for the exciting journey ahead, including a preview of the upcoming and much anticipated DARM Conference.

    https://vrdarm.com/
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    1 hr and 8 mins
Management Marketing Economics
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