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To kick off our first season, in this episode, we introduce ourselves and discuss our experiences, successes and failures, lessons learned, and motivations. This is not highly edited or polished; it is real and hopefully relatable. We hope you enjoy this episode and stay with us through the journey. We have some incredible guests lined up that we hope you enjoy meeting and learning from.

What is 'Retail Relates?'

It is not just a podcast; it's a journey into the heart of retail and commerce. Our episodes traverse the path from traditional marketplaces to digital platforms, highlighting the successes, trials, and invaluable lessons learned along the way. We're conversing with those shaping the industry—from the front lines to behind the scenes, the creative minds to the global strategists - offering a diverse 360-degree perspective. We're revealing the relationships and personal narratives that make retail engaging and accessible. 'Retail Relates' is an invitation to explore the world's interconnectedness through the lens of retail, encouraging listeners to discover the personal journeys and stories of those who drive innovation and unite us across cultures and continents.

Retail Relates is hosted by Paula Gean, a tech leader who is passionate about building connected communities and telling stories; Gautham Vadakkapett, a marketing professor with a Ph.D. and a deep curiosity for the retail industry; and Rich Honiball, a retail executive who loves history and is inspired by diversity.

Why did we come together to start this podcast? Fame? Fortune? Occupy our spare time? Hardly! We came together with this combined goal.

"Our success is not measured by the number of conversations we have with industry leaders or the number of talented individuals we meet. It's about the impact we make. If even ONE person finds value in our platform and perspectives and decides to pursue retail as a career choice, we consider our efforts worthwhile. Every journey matters to us."

In this series of conversations, we look forward to talking with those driving the retail industry today from every vantage point, introducing you to the diversity of talent and experiences, and discovering how the essence of retail is not just in transactions but in the meaningful connections and relatable stories that energize the industry.

If you have feedback or ideas or want to connect with us, email us at retailrelates@gmail.com.

In the meantime, thank you for tuning in, & enjoy!
Paula, Gautham, & Rich

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Curious about what it takes to thrive in the retail industry? Get ready to hear from Matt Salmonson, Head of Inventory and Forecasting at Quince, as he shares his journey from a college job at a local department store to holding senior positions at iconic brands like Gap & Restoration Hardware. Matt’s fascination with data and technology has driven his career, leading him to become a champion for analytics and customer-centric strategies. This episode is packed with Matt’s insights on inventory management, forecasting, and the future of retail.

Learn how Quince’s unique business model is revolutionizing the retail landscape by delivering luxury products at affordable prices directly from manufacturers to customers. Matt explains the importance of maintaining inventory accuracy, fulfilling customer promises, and leveraging customer feedback to create a seamless shopping experience. Discover how data-driven planning, robust analytics, and a genuine dedication to customer satisfaction can lead to sustained retail success.

We also tackle the challenges of balancing customer-focused strategies with business objectives, such as margin goals and technological investments. Matt shares his thoughts on key metrics like customer retention and acquisition costs and offers valuable advice on the diverse roles within the retail sector. Wrapping up with some personal anecdotes and practical tips, Matt’s blend of humor, wisdom, and common sense makes this episode a must-listen for anyone interested in the evolving world of retail and analytics.

MATT SALMONSON BIOGRAPHY:
Matt Salmonson is an accomplished senior retail executive who has worked for some of the most recognized brands in the world. Over the past 30 years, Matt has served on the management teams of iconic American brands such as Banana Republic, Old Navy, Restoration Hardware, and Williams Sonoma. He has led teams in inventory optimization, sourcing and production, strategy, finance, advanced analytics, and technology. Matt has also managed the operational and technology strategies for expansion into new markets, including China and Europe, for multiple brands. Currently, he is the Head of Forecasting and Inventory Operations for Quince, a rapidly growing Series B startup that is fundamentally shifting how products get to customers.

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What happens when you mix Wall Street savvy with creative retail innovation? In this episode, Melissa Gonzalez, principal at MG2, takes us through her extraordinary career journey. From navigating the aftermath of 9-11 to pioneering the integration of physical and digital retail spaces, Melissa’s story is a testament to resilience and visionary thinking. We'll uncover how she transitioned from finance to spearheading transformative retail strategies and working with major brands to reinvent consumer experiences.

Ever wondered how shifting from a hands-on founder to a visionary coach can revolutionize your business? Melissa breaks it down, emphasizing the importance of understanding where your highest value lies and the evolving landscape of consumer behavior. Younger generations are redefining expectations, pushing the move from product-centric to experience-led retail design. Hear Melissa’s insights on how intuitive technology is becoming crucial for creating seamless, engaging customer journeys, and why pop-up stores are not just a trend but a powerful tool for market testing and consumer connection.

COVID-19 has made brands rethink their real estate strategies, and Melissa provides thought-provoking examples like Dick’s Sporting Goods and Nordstrom, which are leading the way with unique, localized flagship experiences. She also shares personal stories about mentors who've influenced her path, offering sage advice for students and professionals alike. Whether it’s the wisdom of curiosity, the power of mentorship, or the strategic use of technology, Melissa’s insights promise to inspire and educate, making this episode a must-listen for anyone passionate about the future of retail.

Melissa Gonzalez Biography:
Melissa Gonzalez is a principal at MG2, a leading global design and architecture firm, where she heads the MG2 Advisory Group. With a robust background as a Wall Street executive and seasoned entrepreneur, Melissa has become a key advisor to some of the fastest-growing direct-to-consumer companies and well-established brands. Her expertise lies in blending innovative strategies with actionable insights from concept through implementation, continually pushing the boundaries of experiential retail environments. Melissa and her team have pioneered the integration of physical and digital retail spaces, creating cutting-edge concepts that enhance consumer engagement for major brands like Nordstrom, Victoria’s Secret, and Kizik. She is the author of "The Pop-up Paradigm: How Brands Build Human Connections in a Digital Age" and has produced over 200 brick-and-mortar experiences nationwide. These projects focus on creating immersive moments that drive ROI and allow clients to convey compelling stories to their audience. Her significant contributions to the field have garnered prestigious recognitions, including being named one of the Top 10 Executives in New York City to Watch by the New York Business Journal, one of WWD’s “25 Most Influential Women Leaders of 2022”, and consistently recognized as one of the leading ‘Women In Design’ and ‘Top Retail Design Influencers of the Year’. Additionally, Melissa is a prolific speaker and has been featured in publications like The New York Times and Forbes. She is the creator and host of the Retail Refined podcast, which explores future in-store technologies and has spoken at major industry events such as Shoptalk and NRF’s Retail’s Big Show. Melissa finds inspiration in adventurous activities outside her professional pursuits, such as skydiving from 10,000 feet.