Healthcare organizations across the nation strive to become highly reliable organizations. Vizient defines an high reliability organization as an organization that has experienced significant success in avoiding harm within an environment of high complexity and risk. This podcast discusses strategies and emerging practices identified in Vizient’s high reliability culture of safety collaborative. Joining in the discussion to share their insights on how to improve your health organization’s culture of safety is collaborative participant, Caryn Douma, Corporate Director of Patient Safety Strategy from the University of Pennsylvania Health System and Michael Leonard, Senior Principal at Vizient and an High Reliability expert.

Speakers: Caryn Douma, MS, RN, CPPS Corporate Director of Patient Safety Strategy University of Pennsylvania Health System

Michael Leonard, MD Senior Principal Vizient

Host: Marilyn Sherrill, RN, MBA Senior Program Director, Performance Improvement Programs Vizient

Show notes:

[2:08] Essential elements for High Reliability

[5:00] Senior leader engagement and feedback

[7:00] How to close the loop with frontline staff at a large, comprehensive, academic medical center

[8:30] Making leadership rounds meaningful and positive

[11:40] Personal accountability and teamwork helps with the patient care tasks reliably getting done

[13:36] How to set your staff up for success rather than punishing them for results that didn’t come out as intended

[[14:25] Creating a culture where staff feel comfortable speaking out

[17:45] Psychological safety

Links | Resources:

Contacting Knowledge on the Go: picollaboratives@vizientinc.com

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Imagine the stress of returning to school, following a psychiatric hospitalization for the pediatric patient, their family and caregivers. Dr. Sarah Edwards, director for the Division of Child and Adolescent Psychiatry and Courtney Vaughn, school transition Specialist at the University of Maryland join join host Laura Hoffman, Sr. Performance Improvement Program Director, to explain how their school transitions program helps these patients and families adjust to that transition.

Guests: Sarah Edwards, DO Director for the Division of Child and Adolescent Psychiatry University of Maryland

Courtney Vaughan, MSW, LCSW-C School Transition Specialist University of Maryland

Moderator: Laura Hoffman, DNP, MSN, RN, CPHQ PI Program Director Vizient

Show Notes:

[00:52 – 02:54] Overview of the school transitions program

[02:55 – 03:55] What is a family connector and how they provide emotional support

[03:56 – 05:30] Program elements that help youth to stay on track

[05:31 – 07:57] Impressive outcomes of this program

[07:58 – 09:16] What this program has meant to them from a personal or a professional standpoint

Links | Resources:

Contacting Knowledge on the Go: picollaboratives@vizientinc.com

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Artificial Intelligence has been helping improve healthcare for years, but just recently, there has been a seismic shift in capability, buy-in and attention. Healthcare systems across the country are looking into safely and effectively using AI to improve observed mortality. On this episode, we examine how Intermountain Health is effectively using AI for their patients.

Guest speaker:

Sathya Vijayakumar, MS, MBA

Senior Manager, Clinical Operations

Intermountain Health

Moderator:

Shannon Sullivan, MHA

Fellow

Performance Improvement

Vizient

Show Notes:

[01:22] Opportunity to benchmark observed mortality

[02:11] Using AI to track observed mortality

[06:16] Details on the process used at Intermountain Health

[08:37] How Intermountain piloted and fostered adoption of the initiative – outcomes

[12:09] Barriers to implementation

[13:43] Will never replace clinical judgment

[14:43] Recommendations and takeaways

[07:02] Next steps

Links | Resources:

Contacting Knowledge on the Go: picollaboratives@vizientinc.com

Shannon’s email: shannon.sullivan@vizientinc.com

Sathya’s email: Sathya.Vijayakumar@imail.org

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