• Luke Voiles, CEO of Pipe | Episode 318
    Apr 30 2024

    In an age where financial technology is rapidly evolving, small businesses are often left grappling with outdated banking systems and cumbersome loan processes. The latest episode of the Leaders in Payments podcast presents an eye-opening discussion with Luke Voiles, the CEO of Pipe, who shares his story from his humble beginnings in Sherman, Texas, to the forefront of the fintech revolution.

    Pipe's business model is groundbreaking, focusing on integrating financing options within the software platforms businesses use every day. Voiles explains that traditional banking systems, with their rigid structures, are no longer adequate for the dynamic needs of modern enterprises. He envisions a world where accessing capital is as simple as clicking a button when issuing invoices or running payroll—a future where financial services are embedded within the tools entrepreneurs use to manage their operations.

    In sum, the episode paints a picture of a financial ecosystem that is more inclusive, efficient, and supportive of small businesses, with fintech companies like Pipe leading the charge in revolutionizing access to capital. It's a testament to the power of technology in democratizing financial services and empowering business owners to achieve their aspirations with the right tools and resources at their fingertips.

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    39 mins
  • Rhett Roberts, Co-Founder & CEO of LoanPro | Episode 317
    Apr 25 2024

    In a rapidly evolving financial landscape, technology continues to play a pivotal role in shaping how we manage and interact with money. This shift is most evident in the domain of loan management and digital banking, a topic discussed in our recent podcast episode featuring Rhett Roberts, the Co-Founder and CEO of LoanPro. The episode takes listeners on a journey through the intersection of loans and technology, revealing how this convergence is leading to more seamless financial experiences for consumers and institutions alike.

    The LoanPro platform was born from a need to manage diverse loan types more efficiently, emerging as a versatile solution in a field of specialized loan management systems. Its unique ability to consolidate the management of various loan types onto a single platform has not only improved user experiences but has also increased operational efficiency.

    Rhett's personal evolution is equally as compelling as his professional achievements. From earning his first income at a shooting range to venturing into car dealerships and ultimately into the tech space, his entrepreneurial spirit shines through. He also discusses his philanthropic work with the charity 'Become More,' linking his efforts in Cambodia to a broader vision of enriching lives.

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    42 mins
  • Adam Goller, EVP, Head of Fintech Banking at Cross River | Episode 316
    Apr 23 2024

    As the financial sector continuously evolves, it is vital to understand how traditional banking is merging with fintech innovation to craft the future of finance. In the latest podcast episode, we are introduced to Cross River, a financial institution that has not only witnessed but also contributed to this evolution. The episode offers an in-depth exploration of how Cross River, under the guidance of Adam Goller, EVP, Head of Fintech Banking has developed a unique niche at the crossroads of technology and traditional banking.

    The 2008 financial crisis is known for its destructive impact on the global economy. However, it also provided the impetus for innovation and the creation of new business models in the banking industry. Cross River was birthed during this tumultuous period with a vision to redefine banking by integrating cutting-edge technology into the traditional financial sector.

    The podcast highlights the need for a resilient ecosystem in modern banking—one that can withstand the pressures of regulatory changes and market fluctuations. Cross River's journey serves as a case study for other financial institutions navigating the convergence of fintech and traditional banking.

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    26 mins
  • Rich Schalabba, Founder & CEO of Payment Integrity Partners | Episode 315
    Apr 16 2024

    Unlock the secrets of protecting your company's bottom line with Rich Schalabba, the CEO of Payment Integrity Partners, as we dissect the crucial yet frequently ignored issue of financial leaks in the retail world. In our conversation, Rich peels back the layers of the payment landscape, revealing how his firm's cutting-edge technology and rigorous methods meticulously sift through mountains of transaction data to recover lost revenue for retailers. It's a masterclass in securing the financial fortitude of large organizations, ensuring that every penny is rightfully placed.

    Learn how Payment Integrity Partners is changing the game in the recovery audit industry, boasting a distinctive blend of deep client connections, bespoke audits, and proprietary technology that outmatches the competition. Rich divulges how their rapid audit process is not merely about reclaiming funds but is a strategic move towards fortifying future financial practices.

    Rich also shares his professional journey and the passion that led him to found Payment Integrity Partners. His personal narrative is one of entrepreneurial spirit and dedication to excellence in service, a testament to the company's success and the value they provide to their clients.

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    23 mins
  • Carey Ransom, Managing Director of BankTech Ventures | Episode 314
    Apr 11 2024

    The digital transformation of community banks is not just a buzzword; it's a vital pivot towards sustaining relevance and competitive edge in an increasingly tech-centric financial world. The latest episode of the Leaders in Payments podcast, featuring Carey Ransom, Managing Director of BankTech Ventures, provides a deep dive into this transformation.

    BankTech Ventures stands out by directly involving bankers in the investment process, ensuring the solutions not only fit the banks' needs but also resonate with the communities they serve. The organization acts as an R&D arm, navigating through the plethora of available fintech options to guide community banks toward top-tier, strategic solutions. This careful selection is driven by a dual focus on cost reduction and revenue enhancement, targeting both customer-facing and internal processes.

    The episode is a must-listen for anyone in the banking or fintech industries, as well as for those interested in how technology reshapes traditional business models. With a comprehensive examination of the state of community banking and the strategic use of technology, the podcast stands as a testament to the transformative power of fintech and the enduring spirit of community banking.

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    31 mins
  • Zachary Martinez, CEO of PAYARC | Episode 313
    Apr 9 2024

    Ever wondered how a leader in the payment processing world thinks and innovates? Zach Martinez, the CEO of PAYARC, joins us to peel back the curtain on the intricate workings of digital transactions and customer relations. With a blend of Philadelphia grit and global savvy, Zach takes us through his formative years, from Boston University to the vibrant streets of Madrid, before steering PAYARC to $5 billion in annual merchant volume. He passionately discusses the bedrock of their success: a commitment to humanizing customer service in an industry where automated responses have become the norm, and how their new payment facilitator product is set to redefine the market.

    Beyond the technical aspects of payment processing, Zach shares his commitment to a philosophy known as extreme ownership, inspired by former Navy SEAL Jocko Willink. This philosophy, according to Zach, is the cultural bedrock that has allowed PAYARC to cultivate resilience and accountability at every level of the organization. By championing a mindset that encourages employees to embrace and learn from failure, Zach fosters an environment of continuous improvement and leadership development.

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    21 mins
  • Natasha Vernier, Co-Founder & CEO of Cable | Episode 312
    Apr 4 2024

    Embark on a journey through the intricate world of financial compliance with Natasha Vernier, the Co-Founder and CEO of Cable, as she joins me, Greg Myers, on the Leaders in Payments podcast. Natasha takes center stage, weaving the story of Cable's inception and its mission to equip compliance officers with a robust platform for pinpointing regulatory slips and control failures. The company's unique SaaS model is not only redefining compliance monitoring but is also scaling to serve a variety of financial institutions, big and small. Together, we discuss Natasha's impressive transformation from finance to the forefront of the fintech revolution. We also uncover the origins of Cable's distinctive name and its pivotal role in crafting agile, compliant financial services.

    As we progress through the episode, the focus shifts to the transformative power of automation in compliance testing within the banking sector. Natasha likens automated banking controls to the essential dashboard alerts in a car, pointing out the need for similar advancements in financial services. The dialogue explores the intriguing concept of the 'bank of Taylor Swift,' suggesting a future where financial services are woven into consumer platforms that people already use and love, further emphasizing the role of technology in appealing to the tech-savvy Gen Z demographic.

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    28 mins
  • Mobility & In-Vehicle Payments: Tom Nipper, JP Morgan Payments & Markus Kuhnt, Starfish | Episode 311
    Apr 2 2024

    Unlock the future of transactions as you ride along with Tom Nipper, Global Head of Energy and Mobility at JP Morgan Payments and Markus Kuhnt, Co-Founder and Chief Technologist of Starfish, two titans in the realm of mobility and in-vehicle payments. They don't just predict the next wave of consumer convenience, they're creating it. Our conversation weaves through the intricate network of digital payment technologies that are transforming your car into an extension of your wallet. Imagine breezing through transaction points as if they were green lights, thanks to the innovative partnership between JP Morgan Payments and Starfish that's steering the industry towards a frictionless payment experience.

    This episode is a journey through the rapidly evolving ecosystem of automotive OEMs and how they're engaging with consumers well beyond the showroom floor. With vehicles becoming platforms for secure and seamless buying experiences, the industry faces the challenge of aligning with futuristic transportation, such as autonomous driving, while maintaining a user experience that rivals leading mobile wallet providers. We navigate the complex roads of EV charging and biometric advances with insights that shine headlights on the importance of customer-centric design in mobility payment solutions. Buckle up for a ride into a future where every stop is an opportunity for a transaction as smooth as your drive.

    https://www.linkedin.com/in/mkuhnt/

    https://www.linkedin.com/in/tomnipper/

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    27 mins