We dive into the crucial role of leadership at the front lines and how effective coaching can elevate performance and impact. Front-line leaders often serve as the bridge between senior leadership and individually contributing employees, making their development essential for organizational success.

Too often, coaching is limited to senior leadership, and front-line leaders don't receive the same level of leadership development support. This episode explores the importance of providing targeted coaching to front-line leaders, addressing common challenges they face, and offering practical strategies to enhance their leadership skills. We’ll answer the question, How can we affordably, consistently, and effectively provide sustained coaching to front-line leaders?

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We explore the complexities behind why employees leave their jobs and offer practical solutions to improve retention through seven essential questions. We begin by discussing the challenges leaders face in predicting employee turnover, supported by insights from recent research. Next, we delve into common reasons people quit, including burnout, poor management, boredom, and lack of belonging.

We discuss the importance of building connections through meaningful conversations and how asking the right questions can reveal critical insights into an employee's state of mind and engagement. Finally, we share our seven essential questions designed to foster open communication, gather valuable feedback, and support employees, ultimately helping to reduce turnover and enhance job satisfaction.

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Dr. D and Dr. C discuss the importance of trust in the workplace, highlighting different approaches to cultivating and maintaining it. They explore the relationship between trust and integrity, accountability, and cultural norms. They also discuss challenges such as trust erosion and the need for leaders to model vulnerable behavior to build trust.

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