• Lessons from a decade of applied Behavioral Economics with Dave DiFelice

  • Dec 13 2021
  • Length: 28 mins
  • Podcast

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Lessons from a decade of applied Behavioral Economics with Dave DiFelice

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  • Summary

  • ​

    The last episode of BEworks Conversations Season 2 is on lessons from a decade of applied Behavioral Economics with Dave DiFelice, Vice President of Customer Service and Operations at Canadian Tire Financial Services and one of BEworks’ first clients. ​

    ​

    Dave has used behavioral economics to tackle organizational challenges for 10 years – from improving call-center performance, employee outcomes, and empathetic collections.

    Listen as he and Kelly Peters, reflect on what it means to lead a business embedded with the science of human behavior and the broad impact it can have on team dynamic.​

    In this conversation, Dave and Kelly discuss:​

    • What it’s like to apply BE within an organization​
    • The ripple effects of scientific thinking​
    • Advice for leaders interested in BE
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