In this weeks episode of Let’s Talk Lets we are joined by our first returning guest Carly Jermyn, CEO at Woodstock Legal Services, who joins Heidi to unravel the complex issue of anti-social behaviour. We look at what is classed as anti-social behaviour, and how this effects both landlords and letting agents in and out of the property.

Carly explains from a legal point of view what you need to be doing from the very start of the tenancy to ensure you are protected, as well as what you should be doing once the behaviour starts to surface. With lots of examples that vary from loud music to cuckooing, and stories from her own experience as a landlord, this is a jam packed episode that we are sure you will relate to.

If you need any support with anti-social tenants, please get in touch and make sure to like this episode if you enjoyed it!

In this week's episode, we are thrilled to be joined by the Lettings Managing Director at Spicerhaart, Satwant Basi, as he talks us through his career in another edition of My Life in Lettings.

While being a Bank Manager, Doctor and even an Actor could have been on the cards, Sat fell in love with the property sector at a young age and has had a very inspirational journey! Heidi Shackell and Sat discuss a range of topics including:

What has changed in the sector over the last 30 years
Why are people so important in business, and in life
How to maximise the hours in your working day to maintain that work-life balance
How Spicerhaart use 'Winning Matters' to give the best service to both their tenants and landlords

And much more! It is a jam-packed episode you won't want to miss...

Bad actors, cyber-crime, hackers, phishing scams – as an estate or letting agent, these may not be the terms that spring up when you think about ‘security’. But online crimes targeting the property sector are on the rise & it’s important not to assume that this won’t happen to you, or your business.

With tenants and landlords’ information stored digitally & online payments and electronic signatures being just some of the tech norms for many property businesses now, it’s important to ensure you know the risks cyber-crime can pose for our sector, and more importantly, how to protect you and your business from them.

In today’s Let’s Talk Lets pod, we team up with Francis West from Security Everywhere to cover how agencies can protect against cyber-crime including financial fraud and identity theft. Francis talks through the specific risks that the property sector faces, how to formulate a cyber plan for your business and even gives some quick step by step top tips on securing your business and personal phones from hackers.

This is the first release in a series of webinars & e-Guides we will be working alongside Francis to deliver so follow us today to stay up to date with the latest advice, tips and news on this topic!

Finally, as well as listening to the pod, Francis recommended watching this short video on the new 'stolen device protection' feature released in the IOS 17.3 Apple update recently - increase your security when away from home or work in a couple of minutes for free!