Modern Marketing Engine podcast hosted by Bernie Borges  By  cover art

Modern Marketing Engine podcast hosted by Bernie Borges

By: Bernie Borges - Host of the Modern Marketing Engine Podcast
  • Summary

  • The Modern Marketing Engine podcast hosted by Bernie Borges is the podcast for the modern marketer who wants to hear from their peers in the trenches and the occasional analyst or rock-star-influencer sharing strategies and tactics about what’s working in modern marketing. Show notes are available at http://bit.ly/MME-show
    2014
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Episodes
  • My B2B Podcasting Strategy
    May 27 2021

    Social audio has become very popular recently with the advent of Clubhouse. According to Edison Research 15% of social media users 18+ say they have used Clubhouse. 

    Podcasting is a form of social audio. And, it continues to grow as a content channel. According to Edison Research’s Share of Ear study, which began tracking audio consumption in 2014, podcasting’s share of all audio listening is now 6% of consumption. This level marks an all-time high for podcasting, up from 2% in 2014. 

    Social media platforms like Facebook, Twitter, and LinkedIn have launched or plan to launch social audio functionalities.

    I’ve had a love affair with podcasting for nearly 10 years. In fact, I listen to many podcasts. MME is my second podcast. My first podcast ran for 49 episodes. I co-hosted it with a buddy of mine. We bantered about digital marketing topics. The big difference between my first podcast and my second podcast is that I didn’t have a strategy with my first podcast. I had fun recording them. But, there was no strategy. 

    We just horsed around, recorded them and published them hoping something good would come of them. In truth, some good did come from the first podcast. But, we all know that hope is not a strategy, right? 

    So, what is my B2B podcast strategy?

    My strategy is relationship building. I set out to build relationships with marketing executives working at B2B brands.

    The method is simple: I provide a platform to feature marketing executives. I interview each guest and share their experience and wisdom with my audience. 

    This relationship-building strategy in podcasting has a business benefit.

    First, it starts with a human connection. I genuinely try to connect with each of the guests I’ve had on the podcast. I don’t mean just connect on LinkedIn. I mean, I want to make an authentic human connection with each guest. 

    So, what’s the benefit of this relationship building? 

    Life is all about relationships. People do business with people they know, like and trust and that is relationship-based. Some have become friends. And, some of my guests have become clients of Vengreso.

    And, in some cases I was able to offer something of value to my guest in the relationship whether it’s an introduction to someone or an endorsement or whatever. 

    The purpose of the MME podcast is for me to build relationships with marketing executives at B2B brands – it’s that simple. And, if you’re thinking this strategy is over simplified, you’re right because it doesn’t need to be more complicated than building authentic relationships with no more agenda than that. 

    However, there is something I do behind the scenes that works really well for this relationship-building strategy. Be sure to listen to the whole episode to learn what it is.

    An Important Announcement

    This episode is the last one of the MME podcast.

    The reason is that I’ve accepted a new opportunity at a different company and the Vengreso leadership team has decided to sunset the MME podcast. 

    Vengreso has a sales-centric podcast called the Modern Selling Podcast, hosted by Vengreso’s founder and CEO, MMJr. He’s published more than 175 episodes at the time of this recording. It’s a wildly popular podcast and you and or your sales leader at your company should definitely check it out. 

    Additionally, Vengreso has a live show called the Modern Sales Mastery show, which is broadcast live every Friday at 11:30 am ET. 

    I tell all about my journey at Vengreso and my next steps in a blog post here.

    Finally, I want to thank you, for listening to the MME podcast. I TRULY hope I’ve delivered value to you through the modern marketers I’ve interviewed on this show. It has been a privilege.

     

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    19 mins
  • B2B Influencer Marketing for the Entire Customer Journey
    May 19 2021

    B2B influencer marketing is not the same as it is in B2C, where you have celebrities like top athletes and Hollywood actors endorse a brand and post on Instagram about it. B2B marketing leaders can leverage industry influencers in their marketing efforts with a solid plan.

    That is the topic of conversation with my guest in this episode of the Modern Marketing Engine, Amisha Gandhi, SVP of Marketing at Tipalti.

    Amisha is a groundbreaking B2B innovator with deep marketing and communications expertise across multiple industries and geos. She was recognized in PR Week’s Women to Watch 2020, Top 50 Influence Marketer by Talking Influence and Top Digital Marketer on LinkedIn. Amisha is also an accomplished speaker at multiple industry conferences including Content Marketing World, MarketingProfs B2B Marketing Forum, and many others.

    Listen to our conversation to learn how to find and work with B2B influencers.

    What is a B2B Influencer?

    Influencer marketing is the practice of engaging internal influencers at your company or industry who are experts, analysts, bloggers or public speakers who have active networks of influence. They can influence their audiences to help you achieve your business goals.

    “It's about people,” Amisha says, “it's about community. B2B influencers aren't celebrities, but they could be celebrities in the business world. They've written books, some of them are even academics.”

    Start by asking yourself:

    • Whose audience do you want to reach? 
    • Why do you want to reach them?
    • What are you trying to convey and what is the outcome that you hope to achieve by working with influencers?
    How to Find B2B Influencers

    Amisha says there is definitely a process to identifying and selecting influencers. There are specific tools you can use, but you can start by using Google and search for the top influencers in your industry. Then use LinkedIn, Twitter, Instagram and Clubhouse.

    “It just depends who you're trying to reach and how you would like to relate to your audience.” Amisha says. “You have to find out where your audience is and who they're listening to and who they’re influenced by. Look at the conferences, third-party associations and other places where people are speaking, you'll start seeing some names popping up.”

    Then you have to look deeper at the content these people are sharing and the level of engagement their content has.

    Once you have a list of potential influencers, you should assess which ones can help you achieve your goals in a mutually beneficial relationship.

    Amisha says you should look at influencer marketing as a holistic practice that you can apply across the entire customer journey. For example, can you get some good top funnel content? Can you create some demand? Can you create a community of advocates?

    “Once you find folks that are really influencing your audience, reach out to a couple of influencers, start talking to them, see if they’d like to work with you. Say, ‘we're thinking about doing this upcoming campaign, what do you think?’ And have a conversation, because they may tell you, ‘I don't think that's going to work for my audience.’ That will help you frame up your campaign and make it even better than what it is.”

    Start with top of the funnel activities, like a podcast, to create awareness with their audience. Then you can go into demand generation content like co-authored ebooks or a webinar series where people are willing to give you their information.

    “There are some influencers who are very speaker heavy and they don't do long form content. They are thought leaders and they do more podcasts. That's why you have a group of influencers. You're going to have some people that are going to do top funnel and events and some people who are great speakers and great on video. There are some people who are great only in voice and folks that do longer form content.”

    Over time some influencers can become advocates. This happens when they keep talking about your brand even when not taking part in your marketing campaign, because they consider your content to be of value to their audience.

    Listen to episode 299 for specific ideas of what you can do when working with an influencer and some of the pillars and best practices for co-creating content and sponsored content.

    Finally, Amisha reminds us that customers can be our best influencers, so we should take care of them.

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    34 mins
  • How Internal Communication Drives Marketing ROI
    Apr 21 2021
    Most CMOs favor external communications (demand generation, content marketing, etc.) over internal communications. Why? Because these external activities seem to create more measurable ROI. However, with the modern workforce internal communications are now more important than ever to motivate and activate people within the organization to be a channel of communication. My guest in this episode of the Modern Marketing Engine podcast, Mark Derks, has great insights about how much effort marketing should put into internal communications. Mark is the CMO at BlueGrace Logistics. Founded in 2009, BlueGrace Logistics is one of the fastest growing leaders of transportation management services in North America. As a full service third party logistics provider (3PL), BlueGrace helps businesses manage their freight spend through industry-leading technology, high-level freight carrier relationships and overall understanding of the complex $750 Billion U.S. freight industry. Listen to our conversation to learn the pros and cons of allocating resources to internal communications versus external communications. Five Pillars to Develop a Profitable Internal Communications Strategy 1. Develop your strategy/goals. Any successful program must identify the goals it is trying to achieve and the strategy and tactics to get there. Ask yourself these questions about your internal communications: Is it going to be multi-touch?How frequently will I communicate to the organization?At what velocity will information be shared? Some examples of goals are:  Having 100% of your internal resources know and being able to recite your mission, vision and values. Having your internal resources know your company revenue projections and targets and your gross profit targets. “I think that our own internal resources and our own people are a marketing channel for the company,” Mark says. “You should build a strategy around and goals around things that bring strong results. So there has to be a metric if you're going to engage in a robust internal comms plan. What are the key factors to success and what are the metrics that you as an organization are going to agree on that you can either identify as a success or identify those gaps where you need to continue to refine and improve.” 2. Mission/Vision/Values Mark says that case studies have shown, organizations who have stated missions, visions and that drive stated values are higher performing than businesses that do not, because they build a strong culture around those pillars.  “We're empowering our employees to share public information that they've learned through internal communications to our external customers,” Mark says. “And to be really successful, you have to make it easily accessible to all employees. We need to make it available in multiple places, on our website, in our hallways and on the signage and our offices.” 3. “How does my job contribute to the company’s success?” “We have to look at our organizations where every employee adds value and it's our job through internal communications to tell them how they do that, to make sure that they know how their specific job leads to company growth.” Highly engaged employees are those that understand how their contributions help the company grow. And when they know that, they become more creative, more productive, more innovative, and they're more successful in their own professional goals and what they're trying to do. 4. Content Content is at the intersection of external communications and internal comms, sharing content between teams and channels. Not all internal communications can go externally, but almost all external communications can be shared internally. You can take the content that you share with your customers, partners, suppliers and share it with your internal teams through an employee advocacy program. Mark says that will make them better service providers, better salespeople, better marketers. Listen to the whole episode to learn some great ideas on how to repurpose marketing content for internal comms. 5. How does the CMO lead the internal communication strategy? “Make sure you have a solid strategy and stated goals that you're pursuing and that everybody knows,” Mark says. “So when we measure our efforts we can clearly come back and see if we've been meeting our goals. So be a leader of strategy, focus on what's important, communicate that strategy, clearly measure the impact and ROI.”  As the CMO you don't do this by yourself. “You're a leader, but you have teams, so consider allocating head count as a resource to internal communications. Consider adding resources around culture and standing up things like diversity, equity and inclusion programs within your company. Make sure that you're communicating critical attributes of your ideal customer profile.” Your employees are one of our best external marketing channels, but they're only good if they have internal comms that ...
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    40 mins

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